topic Re:Error al instalar el programa de drivers in Graphics

Error al instalar el programa de drivers

BryanElAA — Tue, 17 Jun 2025 21:15:27 GMT

A la hora de instalar el programa de Intel® Driver & Support Assistant (Intel® DSA) me sale que en no encuentra el archivo .msi en una direccion de la carpeta en concreto.

Adjunto foto:

No entiendo porque pasa el problema ya que no tengo instalado el programa y necesito ver si mis graficos del procesador se tienen que actualizar, Intel(R) UHD graphics 630.

Re:Error al instalar el programa de drivers

JeanetteC_Intel — Thu, 19 Jun 2025 05:08:18 GMT

Hello BryanElAA,

Tenga en cuenta que sólo puedo ayudarle en inglés. Utilicé una herramienta de traducción web para traducir esta respuesta, por lo que es posible que haya algunas traducciones inexactas. En adelante, te responderé en inglés.

I would like to know more about your system details to fully understand where the issue truly lies. Please provide the missing key information below:

Are you having graphics issues the reason why you tried updating your graphics drivers thru Intel Driver & Support Assistant?
If not, were you notified by the tool, Intel Driver & Support Assistant about the latest available driver we have?
Have you tried manually installing the driver to see if the error upon installation still shows up?

Additionally, I highly appreciate you sharing your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

Scan: Check the box Everything.
Click Scan.
Review: When finished scanning, click Next.
Click Save. *Attach the SSU log file as you reply.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

Re:Error al instalar el programa de drivers

JeanetteC_Intel — Mon, 23 Jun 2025 22:58:30 GMT

Hello BryanElAA,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel® Customer Support Technician

Re:Error al instalar el programa de drivers

JeanetteC_Intel — Thu, 26 Jun 2025 21:44:44 GMT

Hello BryanElAA,

Since I haven't received any response from you recently, I will go ahead and close this thread. If you require help in the future, please submit a new inquiry, as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician