topic Re:rt in the witcher 3 in Graphics

rt in the witcher 3

Den4 — Sat, 07 Jun 2025 17:39:40 GMT

карта intel arc b580 в 3 ведьмаке проблемы с глобальным освещением при трассировке лучей, в дали вроде все нормально а когда подходишь ближе тени становятся темнее а отраженного света в глобальном освещении нету, когда плаваешь на Геральте появляется сине-фиолетовое свечение, в городе половина домов в близи наполовину темные и также нету глобального освещения
Система: amd r5 3600 16 gb ddr4 asrock b450m pro4 r2.0
Драйвер: последняя также такие артефакты были на более ранних версиях раньше марта
разгона нету также перегрева тоже нету

intel arc b580 card in 3 witcher problems with global illumination during ray tracing, in the distance everything seems to be fine but when you get closer the shadows become darker and there is no reflected light in global illumination, when you swim on Geralt a blue-violet glow appears, in the city half of the houses in the vicinity are half dark and also there is no global illumination
System: amd r5 3600 16 gb ddr4 asrock b450m pro4 r2.0
Driver: latest also such artifacts were on earlier versions before March
no overclocking also no overheating

Re: rt in the witcher 3

VonM_Intel — Mon, 09 Jun 2025 06:28:53 GMT

Hi, Den4.

Пожалуйста, имейте в виду, что я могу поддержать вас только на английском языке. Я использовал инструмент веб-перевода для перевода этого ответа, поэтому могут быть некоторые неточные переводы.

Thank you for posting in our Community and for providing a detailed description of the visual anomalies you're experiencing with The Witcher 3 using your Intel® Arc™ B580 graphics card. I understand how important visual fidelity is, especially when using ray tracing features, and I appreciate you highlighting specific symptoms such as the missing global illumination, darkened shadows up close, inconsistent lighting in urban areas, and the blue-violet glow when swimming. Your input about the behavior persisting across multiple driver versions (even before March) is extremely helpful for context.

To investigate this further and determine whether this is a game-specific engine issue, a driver-level artifact, or related to system compatibility, could you kindly provide the following additional information:

Which version of The Witcher 3 are you currently running? Is it the Next-Gen (Ray Tracing update) or the original DX11 build?
What in-game settings are enabled?
Specifically, please share:
- Ray Tracing: Enabled or Disabled
- DLSS/FSR: On or Off
- Global Illumination preset: (e.g., Ray-Traced, Ultra, High)
Are the artifacts consistently reproducible in specific locations?
Have you attempted to clear the shader cache or reinstall the game? Sometimes remnants from previous driver builds or corrupted shaders may cause rendering issues.
Have you tried adjusting the lighting or post-processing settings to observe any changes in the artifacts? For example, disabling Ray-Traced Global Illumination or toggling Ambient Occlusion.
Which display resolution and refresh rate are you using? Also, are you using a multi-monitor setup or any custom scaling settings in Windows?

Additionally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. For your privacy and security, I have already sent you an email to collect the SSU reports. Once I receive the logs, I can investigate further and provide better assistance. If you have done any steps to fix this issue before contacting us please give me those details so we don't repeat any unnecessary steps.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

Re: rt in the witcher 3

VonM_Intel — Tue, 10 Jun 2025 02:30:01 GMT

Hello, Den4.

Thank you for taking the time to provide such detailed information via email regarding your system configuration and the observed visual defects. I also appreciate your effort in communicating this via Google Translate, your explanation was clear and very helpful. This is valuable diagnostic input, and it strongly suggests a ray tracing-related compatibility issue under DX12.

Kindly be advised that a new and updated graphics driver has been released, which may help address the issue related to global illumination during ray tracing. I kindly recommend updating your graphics driver to the latest version, 32.0.101.6881 (WHQL Certified) or newer, to ensure optimal compatibility and performance. Additionally, kindy use a DDU tool to execute a clean installation of your graphics driver.

Best regards,

Von M.

Intel Customer Support Technician

Re:rt in the witcher 3

VonM_Intel — Fri, 13 Jun 2025 00:47:22 GMT

Hello Den4,

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

Re: Re:rt in the witcher 3

Den4 — Sat, 14 Jun 2025 10:42:15 GMT

the latest driver didn't help me with rt

Re:rt in the witcher 3

VonM_Intel — Mon, 16 Jun 2025 03:12:44 GMT

Hello Den4,

Thank you for the update. I understand that the latest driver did not resolve the issue related to ray tracing. At this point, I will need to further investigate this matter to better understand what may be causing the issue. Please allow me some time to investigate, and I will keep you informed as soon as I have more information or next steps to share.

Thank you for your patience and cooperation.

Best regards,

Von M.

Intel Customer Support Technician

Re:rt in the witcher 3

VonM_Intel — Wed, 18 Jun 2025 05:45:27 GMT

Hello Den4,

Thank you for your continued cooperation.

In order to fully replicate and understand the issue you’re experiencing, I kindly request your assistance with the following:

Please share a screenshot of your in-game settings (in English, if possible), so we can accurately assess your current configuration.
Could you also confirm if you are playing The Witcher 3: Wild Hunt via Steam?

These details are essential for us to reproduce the exact scenario on our end and will greatly assist in identifying the root cause and implementing the appropriate solution.

Best regards,

Von M.

Intel Customer Support Technician

Re: rt in the witcher 3

Den4 — Thu, 19 Jun 2025 14:51:14 GMT

I don't know what this will give you, but no matter how much I changed the settings, the problem was not solved

Re: rt in the witcher 3

VonM_Intel — Fri, 20 Jun 2025 00:45:40 GMT

Hello Den4,

Thank you for the update, and I truly understand how frustrating it can be when adjusting the settings doesn't resolve the issue. Just to help us narrow things down further, could you please confirm if you're playing The Witcher 3: Wild Hunt via Steam? This detail will help us better align our troubleshooting with the specific platform environment.

Best regards,

Von M.

Intel Customer Support Technician

Re: rt in the witcher 3

Den4 — Mon, 23 Jun 2025 14:31:39 GMT

no i play GOG version

Re:rt in the witcher 3

VonM_Intel — Wed, 25 Jun 2025 04:15:14 GMT

Hello Den4,

Thank you for the clarification. Since you're using the GOG version, I'll make sure to consider that in any further troubleshooting or recommendations. In the meantime, I will need to do further research on this matter and post the response on this thread once available.

Thank you for your patience.

Best regards,

Von M.

Intel Customer Support Technician

Re: Re:rt in the witcher 3

Den4 — Tue, 01 Jul 2025 10:57:08 GMT

so do you know the solution to the problem?

Re: Re:rt in the witcher 3

Den4 — Wed, 09 Jul 2025 08:19:40 GMT

you haven't forgotten me yet?

Re: rt in the witcher 3

Claudio_G_Intel — Fri, 18 Jul 2025 23:01:12 GMT

hI @Den4 , this case is still WIP. Will keep you posted.

Re: rt in the witcher 3

Den4 — Sat, 19 Jul 2025 11:25:35 GMT

ok thanks

Re: rt in the witcher 3

Claudio_G_Intel — Fri, 12 Sep 2025 19:02:52 GMT

@Den4 could you try the latest drivers? This should be fixed now 101.7029. Let me your results.