topic Re:Graphics driver problem in Graphics

Graphics driver problem

Sanubose — Sat, 05 Jul 2025 23:24:50 GMT

Hi
I'm using Intel Arc A380 with After Effects + Element 3D.
Scene view shows black objects & handles.
Tried Force Software Rendering, updated drivers, nothing works.
Please confirm OpenGL compatibility & upcoming fix.
AE 2024 | Element 3D v2.2.3

Re:Graphics driver problem

ArchieD_Intel — Mon, 07 Jul 2025 03:11:32 GMT

Hi Sanubose,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

When did the issue start? Was it after a specific driver update?
What are the troubleshooting steps that you tried so far?
Is the Resizable Bar enabled?
Have you used DDU to completely remove all residual drivers and installed a new one?
Have you tried adjusting the graphics settings?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

Re:Graphics driver problem

ArchieD_Intel — Thu, 10 Jul 2025 00:15:01 GMT

Hi Sanubose,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Archie D.

Intel Customer Support Technician

Re:Graphics driver problem

ArchieD_Intel — Mon, 14 Jul 2025 23:56:32 GMT

Hi Sanubose,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician

Re: Graphics driver problem

Bhaguji — Tue, 15 Jul 2025 08:15:51 GMT

I am looking for a particular driver, and it's driving me mad looking for it,
I have a Windows 10 pro, 8GB, Intel(R) Core(TM) i3-2100 CPU @ 3.10GHz, 3100 MHz, 2 Core(s), 4 Logical Processor(s)
Can somebody please point me in the correct direction and tell/ show me what to do?
The particular driver(s) is: Igdkmd64.sys (published name: oem2.inf). This particular driver is related to the Intel HD Graphics Drivers for Windows(R), I just want a safe way to properly install said driver, can someone please help?

It has to do with the Memory Integrity of my PC - which is at this moment switched off.
I am able to use my PC fine, but just want to sort this issue out, this Driver has been switched off for a few months and now I need it fixed.

I have updated many drivers on my PC and still no fix.

Re: Graphics driver problem

AlHill — Tue, 15 Jul 2025 08:58:30 GMT

@Bhaguji You need to start your own thread rather than hijacking this one.

Doc (not an Intel employee or contractor)
[IDSA needs to be abandoned, uninstalled and forgotten]