topic Re: Put a custom resolution option in Graphics

Put a custom resolution option

eonline — Tue, 15 Jul 2025 15:24:32 GMT

Hi Intel team, I want to put a custom resolution option in intel graphics software, can you make this option available for all, I have a A380 and don't have custom resolution option.

Update: We need virtual resolution like Nvidia and AMD.

Re: Put a custom resolution option

eonline — Mon, 14 Jul 2025 20:20:41 GMT

And auto-optimized games section

Re:Put a custom resolution option

ArchieD_Intel — Tue, 15 Jul 2025 02:17:47 GMT

Hi eonline,

Thank you for reaching out to the Intel Community Forum. To address this further, can you please provide me with the reason you want to add these features in the Intel Graphics Software?

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

Re: Re:Put a custom resolution option

eonline — Tue, 15 Jul 2025 07:05:55 GMT

Hi @ArchieD_Intel

Because this way Intel software will be more useful, more user friendly, more competitive with other motherboard manufacturers and will have what AMD and NVIDIA commonly have.

Re:Put a custom resolution option

ArchieD_Intel — Tue, 15 Jul 2025 07:23:25 GMT

Hi eonline,

Thank you for the feedback. As an alternative, you can use the Intel® Graphics Command Center (Beta).

To add a custom resolution in IGCC Beta:

1. Open IGCC Beta and go to the display option

2. Click the plus sign on the Resolution dropdown box.

Alternatively, the Custom Scaling option can be used modify the size of the display rather than customizing the resolution. Customizing the refresh rate though is not available on Custom Scaling.

Please let me know if this addressed your concern. If you have any questions, please let me know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

Re: Re:Put a custom resolution option

eonline — Tue, 15 Jul 2025 07:57:00 GMT

Nothing works to get 2560x1440

Edit: I have to use CRU.exe to get the desired resolution, so I ask Intel to add custom resolution among other features.

Re: Put a custom resolution option

ArchieD_Intel — Tue, 15 Jul 2025 08:18:13 GMT

Hi eonline,

Thank you for the update. I will investigate this and will update you as soon as possible.

Additionally, can you please provide the exact model of your monitor?

Thank you for your patience and understanding.

Best regards,

Archie D.

Intel Customer Support Technician

Re: Put a custom resolution option

eonline — Tue, 15 Jul 2025 13:00:09 GMT

Virtual resolution support. I have a KTC 24DY750

Re: Put a custom resolution option

eonline — Tue, 15 Jul 2025 14:26:01 GMT

Hi @ArchieD_Intel With my old rx 550 I can see the display at 2560x1440 with virtual resolution, when I change the video card for the intel arc 1380 I get a not signal screen.

Re: Put a custom resolution option

eonline — Tue, 15 Jul 2025 18:42:57 GMT

games section already have, nice.

Re: Put a custom resolution option

eonline — Wed, 16 Jul 2025 05:42:01 GMT

I wanted to ask the Intel team to add virtual resolution to the driver. With an old rx 550 board I can be in 1440p, with the virtual resolution, and with a new Intel Arc A380 not.

It could be called IAVR (Intel Arc virtual resolution) I hope the developers take note of this request that I've been seeing for years.

https://community.intel.com/t5/Intel-ARC-Graphics/Request-to-Implement-Super-Resolution-Technology-in-Intel-Arc/td-p/1609109

@ArchieD_Intel virtual resolution will be available? You can provide me a beta driver to test?

Re:Put a custom resolution option

ArchieD_Intel — Fri, 18 Jul 2025 02:46:36 GMT

Hi eonline,

Thank you for the update. To help in investigating can you please confirm if the KTC 24DY750 is the only monitor you're using, or do you have multiple monitor?

What is the cable you're using and its version?

Kindly note that I can assist you with custom resolution option in this thread. For the Virtual resolution, please create a new thread.

Best regards,

Archie D.

Intel Customer Support Technician

Re: Put a custom resolution option

eonline — Fri, 18 Jul 2025 06:24:10 GMT

I created a new topic for virtual resolution, but look at the answer:

https://community.intel.com/t5/Graphics/Intel-Arc-virtual-resolution/m-p/1703528#M143961

Re:Put a custom resolution option

ArchieD_Intel — Fri, 18 Jul 2025 07:23:01 GMT

Hi eonline,

Thank you for the feedback. I will be checking this internally.

To address the issue with the custom resolution, please confirm the information that I requested, or confirm if you need any further assistance.

Best regards,

Archie D.

Intel Customer Support Technician

Re:Put a custom resolution option

ArchieD_Intel — Wed, 23 Jul 2025 00:08:13 GMT

Hi eonline,

I just wanted to follow up to see if you had a chance to review the information I posted. Your feedback at your earliest convenience would be greatly appreciated. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

Re:Put a custom resolution option

ArchieD_Intel — Mon, 28 Jul 2025 00:12:51 GMT

Hi eonline,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician