topic Re: Persistent failure in installing the NPU driver (Error Code: 1000) in Graphics

Persistent failure in installing the NPU driver (Error Code: 1000)

Shanks1 — Fri, 25 Jul 2025 09:11:19 GMT

Despite multiple attempts, the NPU driver uploaded on July 23 continues to fail to install. The error code displayed is 1000.
My system is running Windows 11 x64 with a U9 275HX processor.

According to the installation logs, the failure appears to be caused by a conflict with Windows Update.
Even when I disable Windows Update and attempt an OEM-style installation in a disconnected environment (no internet access), the issue persists.

I would appreciate it if you could either advise on how to resolve this issue or provide a new version of the driver that can be installed without conflicting with Windows.

Thank you.

Re: Persistent failure in installing the NPU driver (Error Code: 1000)

ITGuru — Sat, 26 Jul 2025 15:05:10 GMT

Same issue on my LG Laptop. I guess we wait until Intel support fixes the issue.

Re: Persistent failure in installing the NPU driver (Error Code: 1000)

zayezaye — Sun, 27 Jul 2025 02:58:08 GMT

Okay I thought it was just my laptop, lol. Good to know I'm not alone dealing with this.

Re: Persistent failure in installing the NPU driver (Error Code: 1000)

Kogashjne — Sun, 27 Jul 2025 09:58:56 GMT

me too, and dont see any-update from intel !

Re: Persistent failure in installing the NPU driver (Error Code: 1000)

CMS9 — Sun, 27 Jul 2025 12:00:17 GMT

Same error despite multiple attempts on my Lenovo Thinkpad P1 Gen 7
Intel(R) Core(TM) Ultra 9 185H (2.30 GHz)

Windows 11 Pro 24H2

Re: Persistent failure in installing the NPU driver (Error Code: 1000)

planetmike — Sun, 27 Jul 2025 16:30:27 GMT

There should be over a million replies by now.... Same issue. Thanks @Shanks1 for initiating.

Re: Persistent failure in installing the NPU driver (Error Code: 1000)

AHF — Sun, 27 Jul 2025 18:02:57 GMT

Same problem here.

Asus Vivobook Pro 15, intel core Ultra 9.

In addition, the following driver does not get installed from Windows Update: Intel Corporation - Extension - 32.0.101.6734 (Install error - 0x80070103)

I've also tried "execute a clean installation" but the problem persists.

Re: Persistent failure in installing the NPU driver (Error Code: 1000)

replacement3n1 — Sun, 27 Jul 2025 18:54:46 GMT

Same problem here - Dell Inspiron 16 7640

Intel(R) Core(TM) Ultra 7 155H (3.80 GHz)
Windows 11 Pro 24H2 26100.4770

Re: Persistent failure in installing the NPU driver (Error Code: 1000)

JensFup — Sun, 27 Jul 2025 20:52:19 GMT

Me 2 🤔😕

Lenovo LNVB161216 Intel(R) Core(TM) Ultra 7 155H

Re: Persistent failure in installing the NPU driver (Error Code: 1000)

MikeO — Mon, 28 Jul 2025 01:18:21 GMT

I get the same issue...But I don't have an NPU. I don't know why it wants to install it on my computer. Maybe that is what error 1000 is: No NPU found?? 😁

I am curious. Are any of the folks having the error 1000 issue know for sure that they have an NPU?

Re: Persistent failure in installing the NPU driver (Error Code: 1000)

Shanks1 — Mon, 28 Jul 2025 06:38:20 GMT

Still waiting! Haha

Re: Persistent failure in installing the NPU driver (Error Code: 1000)

Shanks1 — Mon, 28 Jul 2025 06:40:55 GMT

Exactly..! I really hope they update it soon. 😭 I keep getting daily notifications to update. 😞

Re: Persistent failure in installing the NPU driver (Error Code: 1000)

Shanks1 — Mon, 28 Jul 2025 06:42:21 GMT

It seems that installing it has no effect on CPUs older than the 14th generation. Which generation are you using?

Re: Persistent failure in installing the NPU driver (Error Code: 1000)

Shanks1 — Mon, 28 Jul 2025 06:43:27 GMT

Come on, Intel—time to get moving!

Re: Persistent failure in installing the NPU driver (Error Code: 1000)

Shanks1 — Mon, 28 Jul 2025 06:44:16 GMT

Intel really needs to get to work!

Re: Persistent failure in installing the NPU driver (Error Code: 1000)

Shanks1 — Mon, 28 Jul 2025 06:44:50 GMT

Chop chop, Intel! Get to work!

Re: Persistent failure in installing the NPU driver (Error Code: 1000)

Shanks1 — Mon, 28 Jul 2025 06:45:04 GMT

Wake up, Intel! We've got updates to do!

Re: Persistent failure in installing the NPU driver (Error Code: 1000)

Shanks1 — Mon, 28 Jul 2025 06:46:07 GMT

Phew, glad it’s not just my PC having this issue...

Re: Persistent failure in installing the NPU driver (Error Code: 1000)

Shanks1 — Mon, 28 Jul 2025 06:46:26 GMT

Relieved to know it’s not just me...

Re: Persistent failure in installing the NPU driver (Error Code: 1000)

JedG_Intel — Tue, 29 Jul 2025 00:08:30 GMT

Hello Shanks1,

Thank you for posting on Intel Community Forum.

I understand that you're experiencing installation issues with NPU driver.

To further troubleshoot the issue, kindly try to download the driver manually here -Intel® NPU Driver - Windows* and let me know if the same issue will persist.

Furthermore, kindly share the information below for us to investigate further.

1. Which browser is being used?

2. Are there any proxy settings?

3. What security software are you using?

4. Do you have any browser plug-ins installed?

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician