topic Re:Intel Graphics Software 32.0.101.6972 errors in Graphics

Intel Graphics Software 32.0.101.6972 errors

LT7879 — Thu, 24 Jul 2025 03:46:43 GMT

Dear all,

I've just updated the Intel Display driver to version 32.0.101.6972, and there is an error message in the event viewer like these from Intel.Graphics.Software.App :

{"category":"Igcl","level":"Error","message":"3rd Party - IGCL ctlEnumLeds - Exception","parameters":{"result":1073741834}}

{"category":"Igcl","level":"Error","message":"ctlEnumLeds, result=1073741834"}

Kindly advise how to fix it?

Thank you

Re:Intel Graphics Software 32.0.101.6972 errors

JeanetteC_Intel — Fri, 25 Jul 2025 05:05:02 GMT

Hello LT7879,

Thank you for posting in Intel Communities.

I would like to know more about your system details to fully understand where the issue truly lies. Please provide the missing key information below:

Was the driver version 32.0.101.6972 downloaded manually or by using a driver updater tool? If manually done, please share the driver link.
Share a screenshot of the event viewer showing the error.

Additionally, I highly appreciate you sharing your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

Scan: Check the box Everything.
Click Scan.
Review: When finished scanning, click Next.
Click Save. *Attach the SSU log file as you reply.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

Re: Intel Graphics Software 32.0.101.6972 errors

LT7879 — Fri, 25 Jul 2025 06:38:41 GMT

This is the link https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

I have uninstalled the IntelGraphicsApp and reinstalled it , uninstalled, and I try to download it from Microsoft Store. But the error remains.

Please find attached the errors screenshot and the SSU file.

Thanks

Re: Intel Graphics Software 32.0.101.6972 errors

troutfisher — Fri, 25 Jul 2025 06:52:38 GMT

I have encountered the same issue:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Channel>Intel Graphics Software</Channel>

<Computer>Laptop</Computer>

</System>

- <EventData>

<Data>{"category":"Igcl","level":"Error","message":"ctlPciGetState, result=1073741849"}</Data>

</EventData>

</Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Channel>Intel Graphics Software</Channel>

<Computer>Laptop</Computer>

</System>

- <EventData>

<Data>{"category":"Igcl","level":"Error","message":"3rd Party - IGCL ctlPciGetState - Exception"}</Data>

</EventData>

</Event>

please advise

Thank you

Re: Intel Graphics Software 32.0.101.6972 errors

troutfisher — Fri, 25 Jul 2025 07:56:47 GMT

I have encountered the same issue:

Event viewer:

<Channel>Intel Graphics Software</Channel>

<Computer>Laptop</Computer>

</System>

<Data>{"category":"Igcl","level":"Error","message":"ctlEnumLeds, result=1073741834"}</Data>

</EventData>

</Event>

<Channel>Intel Graphics Software</Channel>

<Computer>Laptop</Computer>

</System>

<Data>{"category":"Igcl","level":"Error","message":"3rd Party - IGCL ctlEnumLeds - Exception","parameters":{"result":1073741834}}</Data>

</EventData>

</Event>

I have attached the result text file of the execution ofSSU.exe.

Please advise

Thank you

Re:Intel Graphics Software 32.0.101.6972 errors

JeanetteC_Intel — Mon, 28 Jul 2025 08:38:38 GMT

Hello routfisher,

Thank you for posting in Intel Communities.

I understand you've encountered the same issue. However, I kindly request that you initiate a new thread for your case. This will allow us to focus on your specific problem and provide more targeted assistance.

Sincerely,

JeanetteC.

Intel Customer Support Technician

Re: Intel Graphics Software 32.0.101.6972 errors

JeanetteC_Intel — Mon, 28 Jul 2025 08:39:29 GMT

Hello LT7879,

Thank you for providing these details. I will look into this internally and update you as soon as available.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:Intel Graphics Software 32.0.101.6972 errors

JeanetteC_Intel — Wed, 30 Jul 2025 00:27:39 GMT

Hello LT7879,

Please be informed that I am still working on this and will provide an update as soon as it is available.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:Intel Graphics Software 32.0.101.6972 errors

ArchieD_Intel — Thu, 31 Jul 2025 02:14:08 GMT

Hello LT7879,

To assist you further, please follow these steps:

Please let us know which application you downloaded from the Microsoft Store. The Intel® Graphics Software is typically included with the graphics driver upon download and installation. Did you use this link to download it: [https://apps.microsoft.com/detail/9p8k5g2mww6z?hl=en-US&gl=US]?
Uninstall the Intel® Graphics Software and use Display Driver Uninstaller (DDU) to completely remove all remnants of the driver, then reinstall the graphics driver version 32.0.101.6972.
After reinstalling, please check if the Intel® Graphics Software is installed correctly.
Determine if the error occurs during specific tasks or activities with the Intel Graphics Software application.
Confirm whether the application is functioning correctly and if you are only encountering errors in the event viewer.
Download the OEM graphics driver version 32.0.101.6556 Rev.A from this link: [https://support.hp.com/lt-en/drivers/hp-spectre-x360-16-inch-2-in-1-laptop-pc-16-aa0000/2101718063].

If you have any questions, please let me know.

Best regards,

Archie D.

Intel Customer Support Technician

Re: Intel Graphics Software 32.0.101.6972 errors

LT7879 — Thu, 31 Jul 2025 07:23:39 GMT

Dear Archie,

1. yes I downloaded it from that link and also from the installer at the intel website. Both produce same error messages.

2. Have done it several time and I also did full clean install using Windows Media Creation Tools.

3. Done

4. Yes, when I opened the Intel Graphics Software

5. When I use the 32.0.101.6972, my system is not stable, especially when I do zoom meeting. It will crash with error event 141

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffa486348ad060
Parameter 2: fffff8074fe229d0
Parameter 3: 0
Parameter 4: ffffa486533f2080
OS version: 10_0_26100
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.26100.2.0.0.256.48
Locale ID: 14345

6. Yes I am using Graphics driver from HP Support website version now, and for the Intel Graphics Software I am using the one from the MS. Store apps link you provided, and so far, no more crash or error message in the event viewer or reliability history report.

Re:Intel Graphics Software 32.0.101.6972 errors

JeanetteC_Intel — Fri, 01 Aug 2025 00:58:45 GMT

Hello LT7879,

Thank you for providing these valuable inputs/updates. I will review this internally and share an update as soon as it's available.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re: Re:Intel Graphics Software 32.0.101.6972 errors

LT7879 — Fri, 01 Aug 2025 01:25:25 GMT

Hi @JeanetteC_Intel

This morning, those error message re-appear again.

Please advise what to do.

I also noticed 2 services from Intel is not running:

- Intel Graphics Display Graphics Services

- Intel Platform License Manager Service

Please advise: if it is not being used, can those services be removed? If it is being used, how can it be fixed?

I attached the error messages and also the Intel Graphics Software version and services

Re:Intel Graphics Software 32.0.101.6972 errors

JeanetteC_Intel — Mon, 04 Aug 2025 09:44:48 GMT

Hello LT7879,

Thank you for reaching out and providing the details. I'm sorry to hear that the error messages have reappeared. Let's address your concerns:

I'll review the attached error messages to better understand the issue. In the meantime, please ensure your Intel Graphics drivers are up to date, as outdated drivers can sometimes cause errors.

Intel Services Not Running:

Intel Graphics Display Graphics Services and Intel Platform License Manager Service are typically essential for certain functionalities related to Intel Graphics. If these services are not running, it might affect your system's performance or features.
If these services are not being used, it's generally not recommended to remove them, as they might be required for other applications or system processes. However, if you wish to disable them temporarily, you can do so through the Services management console in Windows.
To fix these services, try restarting them manually through the Services management console. If they fail to start, reinstalling the Intel Graphics drivers might resolve the issue.

I'll share an update as soon as it is available.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:Intel Graphics Software 32.0.101.6972 errors

NormanS_Intel — Tue, 05 Aug 2025 23:31:15 GMT

Hello LT7879,

I want to let you know that we have successfully replicated the issue you reported and are actively investigating its root cause. Please be assured that we are looking into this matter and will provide an update as soon as we have more information.

Best regards,

Norman S.

Intel Customer Support Engineer

Re: Intel Graphics Software 32.0.101.6972 errors

BrunoZ — Tue, 21 Oct 2025 07:37:05 GMT

Hello Norman S.,

do you have any updates on this topic? As I am experiencing the same problem I have installed the latest Intel Graphics Driver version 32.0.101.7076, but the errors in the event viewer are still present, so the issue seems not to be solved yet.

Thank you and best regards

Bruno Z.

Re: Intel Graphics Software 32.0.101.6972 errors

DUMB-BOZO — Tue, 04 Nov 2025 09:46:34 GMT

Hello NormanS

so i have this same king of problem but it seems only bug me while using Instagram on my laptop, screen flickering and screen discoloring and going off but when i alt + f4 instagram.com it just fixes itself and continues to work fine after

specs
CPU - 11300h
ram - 8gb 3200mhz

Re: Re:Intel Graphics Software 32.0.101.6972 errors

KyloTren — Sat, 08 Nov 2025 02:32:51 GMT

Im having the same issues , havent been able to run any games without massive frame rate issues and other sorts of problems detailed below.

Re: Intel Graphics Software 32.0.101.6972 errors

Gabriela_Intel — Wed, 12 Nov 2025 18:48:07 GMT

Sorry I don't have an update we can share at this time. I'll provide an update here once I have something more tangible to share.

Gabriela E.

Intel Customer Support Engineer

Re:Intel Graphics Software 32.0.101.6972 errors

DarwinC_Intel — Fri, 06 Feb 2026 21:53:55 GMT

Hello LT7879,

I hope this message finds you well. I wanted to inform you that the issue you reported is no longer observed with the latest driver version 101.8425. Please update to this driver version to benefit from the fix.

If you encounter any further issues or have questions, feel free to reach out.

Best regards,

Darwin C.

Intel Customer Support Engineer

Re:Intel Graphics Software 32.0.101.6972 errors

DarwinC_Intel — Wed, 11 Feb 2026 16:55:26 GMT

Hi LT7879,

I'm following up to see if you've had a chance to review the information and requested details from my previous post. Please let me know so I can determine the best next steps.

Looking forward to your update.

Best regards,

Darwin C.

Intel Customer Support Engineer