topic Why won't DVTM in Intel 4000 HD recognize games? in Graphics

Why won't DVTM in Intel 4000 HD recognize games?

JYoo5 — Mon, 09 Sep 2013 08:00:11 GMT

Laptop: Lenovo Thinkpad E530

Quick Specs: Processing speed - 2.5 GHz

RAM - 5.8 GB Useable

OS - Windows 7 Premium

So the reason why I can't run newer video games isn't because of anything else on my computer BUT the Intel 4000 HD Graphics. I've even gone onto systemrequirementslab.com, checked if I could run Battlefield 3, and the results say that I have all the recommended hardware EXCEPT for 1 GB of Dedicated Video RAM. However, when I checked if I could run Battlefield 2, the results said that I could run it on the highest possible settings because apparently, I had 1.7 GB of Dedicated Video RAM. Why is it that DVTM on the Intel 4000 seems to work for games made in 2005, but not for games made in 2012 when it clearly has enough Total Video RAM to do so?

Re: Why won't DVTM in Intel 4000 HD recognize games?

DArce — Tue, 10 Sep 2013 16:12:43 GMT

DVMT (Dynamic Video Memory Technology) will be adjusted dynamically depending on what is available and on what is required from the game.

What is the specific problem that you are seeing when playing this game in your system?

Please check the information provided in the following site and provide the information requested there:

http://www.intel.com/support/graphics/sb/CS-033945.htm Graphics | Game troubleshooting with Intel graphics products

Re: Why won't DVTM in Intel 4000 HD recognize games?

JYoo5 — Sat, 21 Sep 2013 18:51:45 GMT

Well I don't actually have Battlefield 3, but an example is ArmA II Operation Arrowhead. When I checked systemrequirements.com, it said that I could run it on max settings just fine because all my hardware checks out and I apparently have 1.7 GB of dedicated video RAM. However, when I do run the game, I can barely get 30 FPS at the lowest possible settings. I've checked and downloaded the latest patch for the game, latest BIOS updates, and latest driver updates for my Intel 4000 HD, but ArmA still runs horribly. This has been going on since I first downloaded the game a week or two after I got this laptop.

Re: Why won't DVTM in Intel 4000 HD recognize games?

DArce — Mon, 23 Sep 2013 17:18:07 GMT

Please post the dxdiag report from the system you are using so we may have further information on the hardware and software installed.

Re: Why won't DVTM in Intel 4000 HD recognize games?

JYoo5 — Wed, 25 Sep 2013 05:13:25 GMT

------------------

System Information

------------------

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130801-1533)

Language: English (Regional Setting: English)

System Manufacturer: LENOVO

System Model: 3259AC5

BIOS: Phoenix BIOS SC-T v2.2

Processor: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz (4 CPUs), ~2.5GHz

Memory: 6144MB RAM

Available OS Memory: 5738MB RAM

Page File: 2897MB used, 11443MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_500017AA&REV_09

Display Memory: 1696 MB

Dedicated Memory: 64 MB

Shared Memory: 1632 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: ThinkPad Display 1366x768

Monitor Model: unknown

Monitor Id: LEN40B0

Native Mode: 1366 x 768(p) (60.013Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 9.18.0010.3165 (English)

Driver Version: 9.18.10.3165

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 5/7/2013 17:22:46, 8632320 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-4778-0A70B4C2C435}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x500017AA

Revision ID: 0x0009

Driver Strong Name: oem63.inf:IntelGfx.NTamd64.6.1:iIVBM_w7:9.18.10.3165:pci\ven_8086&dev_0166

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Cap...

Re: Why won't DVTM in Intel 4000 HD recognize games?

DArce — Wed, 25 Sep 2013 16:56:13 GMT

Please test the generic driver that we have posted here:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23106&lang=eng&OSVersion=Windows%207%20%2864-bit%29*&DownloadType=Drivers https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23106&lang=eng&OSVersion=Windows%207%20%2864-bit%29*&DownloadType=Drivers

In addition, please update the BIOS of the system you have. For this you can refer to:

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS033264 http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS033264

Furthermore, make sure there is no other software or application running in the background.

Re: Why won't DVTM in Intel 4000 HD recognize games?

JYoo5 — Sun, 06 Oct 2013 16:57:25 GMT

I installed the driver, and I updated my BIOS not that long ago. I downloaded a demo for Sniper: Ghost Warrior 2 (just so that I could run a test with a more recent game) and I could barely get up to 10 FPS on the lowest settings.

Re: Why won't DVTM in Intel 4000 HD recognize games?

DArce — Mon, 07 Oct 2013 17:20:58 GMT

Have you tried any of the tested and playable games listed on this article?

http://www.intel.com/support/graphics/sb/CS-033387.htm Graphics | Sample of popular games playable with Intel (R) HD Graphics 4000/2500