topic Re: Intel® Arc™ & Iris® Xe Graphics - Windows* Installation failed with error code 1014 in Graphics

Intel® Arc™ & Iris® Xe Graphics - Windows* Installation failed with error code 1014

pleasehelp2025 — Sat, 10 May 2025 15:28:37 GMT

i have done all suggested things..

clean install, manual install but no matter what I get the error 1014 and 1000.

I am only installing it because your support app tells me I have updates, but then fails.

And as of now I cant change the brightness level.

BaseBoard Manufacturer:"HP"
BIOS Mode:"UEFI"
BIOS Version/Date:"AMI F.31 , 09/26/2024 12:00 AM"
CD or DVD:"Not Available"
Embedded Controller Version:"69.21"
Platform Role:"Mobile"
Processor:"11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz , GenuineIntel"

Intel64 Family 6 Model 140 Stepping 2
Secure Boot State:"On"
SMBIOS Version:"3.3"
Sound Card:"Realtek High Definition Audio"
Sound Card:"USB Audio 2.0"
Sound Card:"Intel® Smart Sound Technology for Digital Microphones"
System Manufacturer:"HP"
System Model:"HP Laptop 17-cn1xxx"

not sure why it says platform role MOBILE?

that information came from your support logs.

I have successfully installed Version:
32.0.101.6734 in april.

However, it reverted to 31.0.101.4502 and now cant change it?

all windows update done,

Windows 11 home 64 bit

24H2

Windows Feature Experience Pack 1000.26100.83.0

I am trying to install

Version:
32.0.101.6790Release date:
May 2, 2025Size:
873.13 MB

8.00 gb ram

what to do next?

Thanks in advance

Re:Intel® Arc™ & Iris® Xe Graphics - Windows* Installation failed with error code 1014

ArchieD_Intel — Tue, 13 May 2025 01:45:04 GMT

Hi pleasehelp2025,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

Have you tried using the OEM driver and performing clean installation?
When did the issue start? Was it after a specific update?
What are the troubleshooting steps that you tried so far?

The term "MOBILE" refers to systems designed for portable or mobile devices, such as laptops.

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

Re:Intel® Arc™ & Iris® Xe Graphics - Windows* Installation failed with error code 1014

ArchieD_Intel — Fri, 16 May 2025 00:25:34 GMT

Hi pleasehelp2025,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Archie D.

Intel Customer Support Technician

Re:Intel® Arc™ & Iris® Xe Graphics - Windows* Installation failed with error code 1014

ArchieD_Intel — Wed, 21 May 2025 00:33:22 GMT

Hi pleasehelp2025,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician

Re: Intel® Arc™ & Iris® Xe Graphics - Windows* Installation failed with error code 1014

Marcel1956 — Mon, 01 Sep 2025 17:21:14 GMT

No tengo wireless y bluetooth

Re: Intel® Arc™ & Iris® Xe Graphics - Windows* Installation failed with error code 1014

AlHill — Mon, 01 Sep 2025 17:31:13 GMT

@Marcel1956 Start a new thread for yourself, in the proper forum, and fully describe your problem.

Doc (not an Intel employee or contractor)
[AI is the same as snake-oil]