topic Problems with Adobe Lightroom in Graphics

Problems with Adobe Lightroom

Jaybird — Fri, 05 Sep 2025 19:52:09 GMT

A computer PC running the latest Windows 11 update.

MSI Z790 A Wifi DDR5 Corsair32gb ram

Intel Arc B580 GPU

CPU Intel I7 14700F No video

The new computer March 2025 has been running Adobe software with no problems until aprox two weeks ago. Adobe Lightroom editing in particular, MASKING is now useless.

Images show LR message before any editing and after an editing issue.

Re:Problems with Adobe Lightroom

PatrickV_Intel — Mon, 08 Sep 2025 07:15:51 GMT

Hi Jaybird,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

What are the troubleshooting steps that you tried so far?
Is the Resizable Bar enabled?
Have you used Display Driver Uninstaller (DDU) to completely remove all residual drivers and installed a new one?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Patrick V.

Intel Customer Support Technician

Re: Problems with Adobe Lightroom

Jaybird — Mon, 08 Sep 2025 18:42:15 GMT

Patrick thank you for responding to my issue.

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

What are the troubleshooting steps that you tried so far? >Have deleted and did a new install of Lightroom Classic twice>Have rolled back LightRoom Classic to a version from eary August when everything was working great. Problems remained the same.
Is the Resizable Bar enabled? Sorry no knowledge of this.
Have you used Display Driver Uninstaller (DDU) to completely remove all residual drivers and installed a new one? No I have not done that.

Re:Problems with Adobe Lightroom

PatrickV_Intel — Tue, 09 Sep 2025 03:57:47 GMT

Hi Jaybird,

Thank you for the update.

Let me provide you with the steps for the additional troubleshooting methods we discussed:

Important Note: Please do make sure that your System is on SAFE MODE before performing DDU and please do make sure that you already downloaded the Latest Graphics Driver from Intel Download Center

Additionally, it would be very helpful if you could provide an Intel® System Support Utility (SSU) log file to better understand your system configuration.

To generate the log file:

Download the Intel® SSU from this link: Intel® System Support Utility for Windows*
Launch the application and select the checkbox for “Everything”
Click Scan
When the scan completes, click Next, then Save
Attach and send the saved file with your response

Please try these steps and let us know if the Lightroom Classic performance issues persist. The SSU logs will be particularly helpful if we need to investigate further.

Best regards,

Patrick V.

Intel Customer Support Technician

Re:Problems with Adobe Lightroom

PatrickV_Intel — Fri, 12 Sep 2025 03:27:50 GMT

Hi Jaybird,

Could you please confirm if you have reviewed the information I posted? Your feedback at your earliest convenience would be greatly appreciated so we can decide on the best way to proceed with resolving this matter.

If you have any questions, please let us know. Thank you.

Best regards,

Patrick V.

Intel Customer Support Technician

Re: Re:Problems with Adobe Lightroom

Jaybird — Mon, 15 Sep 2025 00:26:18 GMT

Yes I have your info. Have been working with Adode and they have insured me it is a GPU driver issue. Will be trying your suggestions this week and will report back to you. Hope it works.

Jaybird

Re: Re:Problems with Adobe Lightroom

Jaybird — Mon, 15 Sep 2025 21:18:20 GMT

Your instructions did not work. Switched to a Genforce RTX 5060. Everything is working fine.

Thank you for your help

Jaybird

Re:Problems with Adobe Lightroom

PatrickV_Intel — Tue, 16 Sep 2025 10:13:33 GMT

Hi Jaybird,

Thank you for the update, and my sincerest apologies that the troubleshooting steps I provided were unable to resolve the issue.

Since the matter has been addressed, we will proceed to close the case. Please note that this thread will no longer be monitored by Intel moving forward. Thank you for your understanding.

Best regards,

Patrick V.

Intel Customer Support Technician