topic Re: Persistent Graphics Flickering and Black Screen Issues on Inspiron 15 3511 in Graphics

Persistent Graphics Flickering and Black Screen Issues on Inspiron 15 3511

Gualti — Tue, 09 Sep 2025 00:16:36 GMT

Hello,

I am experiencing severe graphics issues on my Dell Inspiron 15 3511. After installing the latest graphics driver updates, I continue to face significant screen flickering, which occasionally leads to a complete black screen.

I have already tried rolling back to the previous driver version, but the problem persists.

Could you please provide guidance on how to resolve this? Are there any known fixes or recommended driver versions that address this problem?

Thank you for your support.

Best regards

Re: Persistent Graphics Flickering and Black Screen Issues on Inspiron 15 3511

DeancR_Intel — Wed, 10 Sep 2025 06:58:50 GMT

Hi Gualtiero,

Thank you for contacting Intel Support regarding the severe graphics issues you're experiencing on your Dell Inspiron 15 3511, including screen flickering and occasional black screens after driver updates.

I understand how disruptive these display issues can be, and I'm here to help you resolve them. I appreciate that you've already attempted to roll back to a previous driver version, which shows your proactive approach to troubleshooting. I recommend updating to the latest Intel graphics driver, which may contain fixes for the specific flickering and black screen issues you're experiencing:

Latest Driver Download 32.0.101.7028 : Intel® Arc™ & Iris® Xe Graphics - Windows*

Since you've experienced issues with driver updates, I strongly recommend performing a clean installation using DDU (Display Driver Uninstaller) to ensure no conflicting driver remnants remain:

DDU Instructions: https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

Clean Installation Process:

Download DDU and boot into Safe Mode
Use DDU to completely remove all graphics drivers
Restart in normal mode
Install the latest Intel graphics driver from the link above
Restart and test for flickering/black screen issues

To provide more targeted assistance, could you please share:

Your current Intel graphics driver version
When the flickering issues first started occurring
Whether the issues occur during specific activities (gaming, video playback, general use)

For more efficient troubleshooting and real-time assistance, I'd be happy to schedule a phone call to work through these display issues together. Please let me know your preferred callback time if you'd like to pursue this option.

Please try the clean driver installation process and let me know the results. If the issues persist after the DDU clean installation, we can explore additional troubleshooting steps.

Best regards,

Dean R.

Intel Customer Support Technician

Re: Persistent Graphics Flickering and Black Screen Issues on Inspiron 15 3511

DeancR_Intel — Fri, 12 Sep 2025 05:01:52 GMT

Hi Gualtiero,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

Re:Persistent Graphics Flickering and Black Screen Issues on Inspiron 15 3511

DeancR_Intel — Tue, 16 Sep 2025 01:02:35 GMT

Hi Gualtiero,

As you have been unresponsive, I will proceed to close this thread. If you wish to continue the discussion or need further assistance, please feel free to create a new thread. This will help us provide focused support and ensure your concerns are addressed effectively.

Best regards,

Dean R.

Intel Customer Support Technician