topic Re: Intel Driver and Support Assistant won't scan, persistent issue in Graphics

Intel Driver and Support Assistant won't scan, persistent issue

FireBleba18 — Wed, 24 Sep 2025 04:35:13 GMT

I used to be able to use this assistant thing, but ever since July it always gives me an error message to say something went wrong during scan. I refresh, I use the uninstaller, I try to repair, I try to reinstall, there always is something that goes wrong. Once in a while, an error appears that says 0x00000780 DSAService failed to start verify you have sufficient privileges to start system services. This does not make sense to me because I am the only one using this computer, run everything as administrator, and gave the full Intel folder every single permission it would let me.

Re: Intel Driver and Support Assistant won't scan, persistent issue

AlHill — Wed, 24 Sep 2025 05:04:08 GMT

In my opinion, you do not need IDSA. It has NEVER worked properly. Tell me the model number of your processor and I will provide a link to a direct download of the driver that you can use anytime.

Doc (not an Intel employee or contractor)
[CoPilot is a virus]

Re: Intel Driver and Support Assistant won't scan, persistent issue

FireBleba18 — Thu, 25 Sep 2025 01:18:38 GMT

Thank you for the information! My processor is "11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz"

Re: Intel Driver and Support Assistant won't scan, persistent issue

VonM_Intel — Thu, 25 Sep 2025 02:52:04 GMT

Hi FireBleba18,

Thank you for posting in our Community. The error "0x00000780 – DSAService failed to start" means that the Intel® Driver and Support Assistant (DSA) service could not be launched, preventing the application from running properly. This is typically caused by insufficient system permissions, software conflicts, or a corrupted installation.

To help us isolate the cause, could you please provide the following information:

Which version of Intel® DSA are you currently trying to install? (You can confirm by checking the installer filename or version info after installation.)
What operating system and version/build are you running (Windows 10/11, with full build number)?
Have you checked if the Intel® Driver & Support Assistant service is listed in Services.msc, and whether it’s set to Automatic or Manual?
Do you have any third-party antivirus or security software installed that could be blocking the DSA service?
Does the issue persist if you temporarily disable User Account Control (UAC) or run the system in a Clean Boot state?
Could you share the Intel® DSA logs from the following directory for review?

C:\ProgramData\Intel\DSA

Additionally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue.

Once we have these details, we’ll be able to dig deeper into whether this is a service permission issue, a Windows services conflict, or a corrupted installation preventing Intel® DSA from running as expected.

Have a nice day!

Best regards,

Von M.
Intel Customer Support Technician

Re:Intel Driver and Support Assistant won't scan, persistent issue

PatrickV_Intel — Tue, 30 Sep 2025 07:38:33 GMT

Hi FireBleba18,

I just wanted to follow up to see if you had a chance to review the information we posted. Your feedback at your earliest convenience would be greatly appreciated. Thank you.

If you have any questions, please let us know. Thank you.

Best regards,

Patrick V.

Intel Customer Support Technician

Re:Intel Driver and Support Assistant won't scan, persistent issue

VonM_Intel — Thu, 02 Oct 2025 02:59:07 GMT

Hello FireBleba18,

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician