topic Re:Display refresh rate in Graphics

Display refresh rate

Srezon — Fri, 26 Sep 2025 16:34:12 GMT

HI, i use Intel Arc B580. and i have -"ds d5022f2 2p2 ips 100hz" Monitor.

and i use the packed hdmi cable that came with the Monitor. previously when i used AMD vega 8 Graphics(5700g) its was good 100Hz i was receiving. When i Purchased Arc B580. i am getting 75Hz. and its been 4 Months. after the latest update of intel (9/19/2025). today i have notices i am getting 100Hz... its was awsome untill in night 8 pm when i again checked my refresh rate it again became 75 Hz...

I am getting very dissapointing experience from intel. Please help me Team.

Re: Display refresh rate

RandyT_Intel — Mon, 29 Sep 2025 03:57:47 GMT

Hi @Srezon,

Thank you for posting in the community. To further assist you and investigate the issue, please provide the following details so I can help isolate the problem:

Please provide the SSU log report and share it here so I can review your system's configuration.
Have you tried performing a clean installation of the graphics driver using DDU, and then updating to the latest version 32.0.101.8132 (WHQL Certified)?
Have you tried different HDMI ports on both your monitor and GPU?
Can you reproduce this behavior consistently? Does it always drop at specific times or after certain actions?

You mentioned that the display was working at 100Hz after the 9/19 update, but later dropped to 75Hz around 8 PM. To help identify what might have caused the change, could you clarify what happened between those times?

Specifically:

Did you restart the PC?
Did you put it to sleep or wake it up?
Did you launch any specific games or applications?
Did you change any display settings?

Looking forward to your response.

Best regards,

Randy T.

Intel Customer Support Technician

Re:Display refresh rate

RandyT_Intel — Thu, 02 Oct 2025 21:32:33 GMT

Hi @Srezon,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Best regards,

Randy T.

Intel Customer Support Technician

Re:Display refresh rate

RandyT_Intel — Mon, 06 Oct 2025 03:42:00 GMT

Hi @Srezon,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Best regards,

Randy T.

Intel Customer Support Technician