topic Re:Intel Arc drivers throwing errors in Graphics

Intel Arc drivers throwing errors

alvh — Sat, 11 Oct 2025 17:32:50 GMT

Hi all,

I recently built a new PC with the ASRock Intel Arc B580 Challenger 12GB. Installed the newest driver version 32.0.101.8136.

Now in the Windows Event Viewer errors like this start appearing, thrown by Intel.GraphicsSoftware.App

{"category":"Igcl","level":"Error","message":"ctlGetFirmwareProperties, result=1073741837"}

{"category":"Igcl","level":"Error","message":"3rd Party - IGCL ctlGetFirmwareProperties - Exception"}

Is this something to worry about? Is there an issue with the driver, or is this fixable somehow?

Re:Intel Arc drivers throwing errors

JeanetteC_Intel — Mon, 13 Oct 2025 07:02:40 GMT

Hello alvh,

Thank you for posting in Intel Communities.

I would like to know more about your system details to fully understand where the issue truly lies. Please share the following information below to properly isolate the issue.

Please confirm if the Resizable BAR (ReBar) or Smart Access Memory is enabled inside BIOS.

Did you perform a clean installation of the latest graphics driver (32.0.101.8136) using DDU in safe mode)? if not, please proceed in doing so.

Kindly share your Intel SSU log file so I can fully check and provide you with an accurate fix.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

Re: Re:Intel Arc drivers throwing errors

alvh — Mon, 13 Oct 2025 12:30:39 GMT

Thanks,

In the meantime I filed a proper support ticket containing the requested info, so your colleague is working on it.
Best regards,

Alfons

Re:Intel Arc drivers throwing errors

JeanetteC_Intel — Tue, 14 Oct 2025 02:45:49 GMT

Hello alvh,

Since you have an active support ticket for this concern, would you prefer to continue troubleshooting through that channel? I'm happy to close this thread if you prefer the ticket route. You can always contact us again for future assistance.

I will wait for your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re: Re:Intel Arc drivers throwing errors

alvh — Tue, 14 Oct 2025 05:51:21 GMT

I'll take the ticket route; thanks Jeanette.

Re:Intel Arc drivers throwing errors

JeanetteC_Intel — Tue, 14 Oct 2025 22:49:38 GMT

Hello alvh,

Thank you for the update. Please continue to track this matter through the support ticket system, and I will now close this thread.

For any future assistance, kindly submit a new request, as this thread will be archived and no longer monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician