topic Intel® Driver & Support Assistant (Intel® DSA) in Graphics

Intel® Driver & Support Assistant (Intel® DSA)

gintarasarm — Thu, 16 Oct 2025 07:38:25 GMT

Hi Guys,

I can't connect to my account Intel a few days ago I was able to connect my Intel account and there were no problems I could update the video card drivers, but now I can't and I can't update my drivers because I not can connect to my Intel account, what is the reason for this? Processor: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz
Thanks in advance for answers!

Re: Intel® Driver & Support Assistant (Intel® DSA)

VonM_Intel — Fri, 17 Oct 2025 04:07:17 GMT

Hi gintarasarm,

Thank you for posting in our Community. I understand how inconvenient it must be not being able to sign in to your Intel account, especially when it was working fine just a few days ago. Let’s work together to get this sorted out. To help me identify the cause, could you please confirm the following details:

Are you receiving any specific error message or code when trying to sign in? If so, could you share a screenshot?
Which browser are you using to access the Intel® Driver & Support Assistant (Intel® DSA)? Have you tried clearing the browser cache or testing with a different one (e.g., Chrome, Edge, Firefox)?
Have you recently updated or changed any security software, browser extensions, or firewall settings that could be blocking the connection?
Are you signing in directly through the Intel® DSA application or via the Intel website (https://www.intel.com)?

Have a nice day!

Best regards,

Von M.
Intel Customer Support Technician

Re: Intel® Driver & Support Assistant (Intel® DSA)

gintarasarm — Mon, 20 Oct 2025 08:54:55 GMT

VonM_Intel,

Thank you very much for helping me with your answers. Now I can connect without any problems, but I have one more question:

Dell Inc. Inspiron 15-7568

Intel® HD Graphics 520

Processor: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz

How can I update my drivers to support DirectX 12 Ultimate so that it will be enabled, Is this possible if my computer is not compatible with Windows 11?

Thanks in advance for answers!

Re:Intel® Driver & Support Assistant (Intel® DSA)

DeancR_Intel — Wed, 22 Oct 2025 10:07:41 GMT

Hi gintarasarm,

I'm glad to hear that you can now connect to your Intel account without any problems! Thank you for confirming that the connection issue has been resolved.

Regarding your question about DirectX 12 Ultimate support on your Dell Inspiron 15-7568 with Intel HD Graphics 520:

Unfortunately, Intel HD Graphics 520 does not support DirectX 12 Ultimate. Your graphics hardware supports DirectX 12 (Feature Level 11_1), but DirectX 12 Ultimate requires more advanced graphics capabilities that are only available in newer Intel graphics generations, specifically Intel Xe graphics and newer (Intel Iris Xe, Intel Arc, etc.).

These features require hardware capabilities that Intel HD Graphics 520 simply doesn't have, regardless of driver updates or Windows version.

For more information about DirectX 12 Ultimate requirements, you can visit: https://devblogs.microsoft.com/directx/announcing-directx-12-ultimate/

You can also check Intel's graphics specifications for your processor here: https://www.intel.com/content/www/us/en/products/sku/88194/intel-core-i76500u-processor-4m-cache-up-to-3-10-ghz/specifications.html

I hope this clarifies the situation. If you have any other questions, please don't hesitate to ask!

Best regards,

Dean R.

Intel Customer Support Technician

Re: Re:Intel® Driver & Support Assistant (Intel® DSA)

gintarasarm — Wed, 22 Oct 2025 17:42:56 GMT

Thank you very much for your sincere and wise answer to my question regarding DirectX 12. I am very grateful to you with great respect!

Re:Intel® Driver & Support Assistant (Intel® DSA)

VonM_Intel — Fri, 24 Oct 2025 01:41:36 GMT

Hello gintarasarm,

Thank you for your kind feedback. I’m very pleased to know that our explanation was helpful to you. In the meantime, I will close this inquiry now. If you need further assistance or have concerns, please don't hesitate to submit a new question, as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician