topic AutoCAD 2025 Issues with Core Ultra 7 Arc Graphics in Graphics

AutoCAD 2025 Issues with Core Ultra 7 Arc Graphics

shijocthomas — Mon, 27 Oct 2025 08:07:31 GMT

i am facing black screen and screen off issue on my core ultra 7 155h with arc graphics . i am on lenovo ideapad slim 5i with 32gb ram 1tb ssd windows 11

when opening drawings on autocad 2025, the screen goes black a few times then i get a message on my monitor saying the input is not supported

the issue started after updating to Version: 32.0.101.8247

Re:AutoCAD 2025 Issues with Core Ultra 7 Arc Graphics

KentRusselP_Intel — Tue, 28 Oct 2025 07:26:17 GMT

Hi shijocthomas,

Thank you for reaching out to the Intel Community Forum. I appreciate your message and want to assure you that I’m here to assist with your concern. To better understand the issue and provide accurate support, could you please share the following details:

Is hardware acceleration enabled in AutoCAD’s graphics settings?
Are you using an external monitor, laptop display only, or both? Also, what is your current display resolution and refresh rate?
Does the issue occur immediately upon opening drawings, or does it happen after working for some time? Is it affecting all drawing files or only specific ones?
Are you using any AutoCAD add-ins or customizations?
Have you tried rolling back the Intel graphics driver?
Have you recently updated the AutoCAD 2025 application along with the Intel graphics driver?

Additionally, to help us better understand your system configuration and provide more precise support, we kindly request that you share the Intel® System Support Utility (SSU) logs from your device. These logs contain important details about your hardware and software environment, which are essential for troubleshooting.

Please follow these steps:

Download and run the Intel® SSU application.
The tool will generate a text file containing your system information.
Refer to this guide for detailed instructions: Help Guide for the Intel® System Support Utility
Once completed, please attach the generated file to your response.

If you have any additional questions or need further assistance, please don’t hesitate to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

Re: Re:AutoCAD 2025 Issues with Core Ultra 7 Arc Graphics

shijocthomas — Tue, 28 Oct 2025 09:19:44 GMT

Is hardware acceleration enabled in AutoCAD’s graphics settings? YES
Are you using an external monitor, laptop display only, or both? Also, what is your current display resolution and refresh rate? Using External Display - Lenovo L32P-30-3840x2160, 60Hz via USB C
Does the issue occur immediately upon opening drawings, or does it happen after working for some time? Is it affecting all drawing files or only specific ones? Affecting all Drawings - Issue arises instantly.
Are you using any AutoCAD add-ins or customizations? NO
Have you tried rolling back the Intel graphics driver? NO
Have you recently updated the AutoCAD 2025 application along with the Intel graphics driver? Updated only Intel Graphics Driver

Re:AutoCAD 2025 Issues with Core Ultra 7 Arc Graphics

DeancR_Intel — Wed, 29 Oct 2025 11:31:28 GMT

Hi shijocthomas,

Thank you for providing the detailed information and SSU logs. I can see you're experiencing display compatibility issues with AutoCAD 2025 after updating to Intel graphics driver version 32.0.101.8247 on your Core Ultra 7 155H system with the external Lenovo 4K monitor.

Since the issue started immediately after the driver update and affects all AutoCAD drawings instantly, I'd like you to try a clean driver installation to resolve any potential driver conflicts.

Please follow these steps:

Download Display Driver Uninstaller (DDU) and perform a clean removal of your current Intel graphics driver
Download the latest Intel graphics driver from: https://www.intel.com/content/www/us/en/download/785597/intel-arc-graphics-windows.html
Follow Intel's DDU guide for proper clean installation: https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

Clean Installation Process:

Boot into Safe Mode
Run DDU to completely remove current Intel graphics drivers
Restart normally
Install the fresh Intel graphics driver
Test AutoCAD 2025 with your external monitor setup

The "input not supported" message from your Lenovo L32P-30 monitor suggests the driver may be sending an incompatible display signal during AutoCAD's graphics initialization. A clean driver installation should resolve this compatibility issue.

After completing the clean installation, please test AutoCAD 2025 and let me know if the black screen and monitor input issues are resolved.

Best regards,

Dean R.

Intel Customer Support Technician

Re:AutoCAD 2025 Issues with Core Ultra 7 Arc Graphics

KentRusselP_Intel — Mon, 03 Nov 2025 10:45:21 GMT

Hi shijocthomas,

I just wanted to follow up and check if you’ve had a chance to review the information shared previously. Your feedback is important, and I’d appreciate it if you could share your thoughts at your earliest convenience.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

Re:AutoCAD 2025 Issues with Core Ultra 7 Arc Graphics

KentRusselP_Intel — Thu, 06 Nov 2025 07:01:27 GMT

Hi shijocthomas,

I hope you're doing well. As I haven’t received a response, I will proceed to close this inquiry. Should you require further assistance or have additional questions, please feel free to submit a new request. Kindly note that this thread will no longer be monitored once closed.

Best regards,

Kent Russel P.

Intel Customer Support Technician