topic The frame rate in the urban areas of the game PUBG is extremely poor. in Graphics

The frame rate in the urban areas of the game PUBG is extremely poor.

Linzi — Tue, 28 Oct 2025 06:45:03 GMT

Recently, I have found that the graphics card products of your company have a consistent issue of abnormally low frame rates in certain specific scenarios. Even when using graphics cards from competing brands with similar performance, such as the RTX 2080 Ti and RTX 3070, and without changing any other hardware except the graphics card, when the view of the B580 slowly turns from a direction without buildings to a scene with housing areas or a large number of housing areas, the frame rate is 50 - 70 frames lower than that of the similarly - performing 2080 Ti and 3070. For example, in the three popular high - stress specific test scenarios of PUBG on the Internet (turning from an open area to a complex urban area at the same location) reproduced by CapframeX with the B580 that I submitted, the data shows that when looking at complex scenes, the frame rate drops sharply to around 90 - 100 fps, while the other two NVIDIA cards are around 150 - 170+ fps. At the same time, the 1% low frame rate is also extremely low. I hope my data can help you optimize the upcoming version of the driver. In the B580 graphics card forums in China, there is basically a lot of criticism about this poor data.

Re:The frame rate in the urban areas of the game PUBG is extremely poor.

DeancR_Intel — Wed, 29 Oct 2025 05:50:57 GMT

Hi Zi Lin,

Thank you for reaching out and providing detailed performance data regarding the PUBG frame rate issues you're experiencing with your Intel Arc B580. I appreciate the thorough comparative testing you've conducted with the RTX 2080 Ti and RTX 3070, and the CapFrameX data you've submitted showing the significant performance drops in urban scenarios.

Your findings regarding the 50-70 FPS deficit when transitioning from open areas to complex urban scenes are concerning, and I want to help investigate this issue further.

To assist with a comprehensive analysis, could you please provide the following:

If possible, could you record a video showing the performance difference in the affected PUBG scenarios? This would help visualize the frame rate drops you're experiencing.
Please run the Intel System Support Utility (SSU) and provide the generated report: Intel® System Support Utility for Windows*
Have you tested with the latest Intel Arc driver version 32.0.101.8247? If not, please download it here: https://www.intel.com/content/www/us/en/download/785597/intel-arc-graphics-windows.html

Use DDU (Display Driver Uninstaller) for a clean installation
Test the same PUBG scenarios after installation

Could you confirm the duration of your CapFrameX recordings? Are they approximately 5 minutes of gameplay data for each scenario?

Your detailed analysis will be valuable for our performance optimization efforts.

Best regards,

Dean R.

Intel Customer Support Technician

Re: Re:The frame rate in the urban areas of the game PUBG is extremely poor.

Linzi — Wed, 29 Oct 2025 06:39:55 GMT

1.How can I submit a video? The website reminds me that I don't have the permission to publish the video.

2.The SSU has been submitted.

3.I have already installed the latest graphics card driver version 8247, and it was installed and updated normally after the system was reinstalled to clear all data. When comparing the frame rates of the B580 (with roughly similar performance) with those of the 2080Ti and 3070 in complex scenarios, the B580 is indeed much worse, with a frame rate difference of approximately 50-70 FPS.I have tried lowering the game resolution from 2K to 1K, and surprisingly, the frame rate when looking at the urban area remains unchanged whether the graphics quality is set to Ultra High or Low. This is a well-known fact on our graphics card forum.

Finally, I will provide you with the URL of the test video for the 2080Ti and 3070 in the same scenario. Except for the graphics card, my hardware configuration is quite similar to theirs.

2080ti：
https://www.bilibili.com/video/BV1ic411Y7Na/?spm_id_from=333.1391.0.0&vd_source=db984250871d1041881dbe0ab83823cb
3070：
https://www.bilibili.com/video/BV1SK411b7U5/?spm_id_from=333.1391.0.0&vd_source=db984250871d1041881dbe0ab83823cb

Re:The frame rate in the urban areas of the game PUBG is extremely poor.

DeancR_Intel — Wed, 29 Oct 2025 11:37:04 GMT

Hi Zi Lin,

Thank you for providing the updated CapFrameX data and SSU report. I can see you've performed a clean installation of driver 32.0.101.8247 after a complete system reinstall, which confirms this is a persistent performance issue rather than a configuration problem.

Your observation about frame rates remaining unchanged when lowering resolution from 2K to 1K or changing graphics quality from Ultra High to Low in urban areas is particularly concerning and suggests a driver-level optimization issue rather than a hardware limitation.

Regarding video submission: Since you're unable to upload videos directly to the forum, I recommend using Google Drive or a similar cloud storage service:

Upload your B580 PUBG performance video to Google Drive
Set the sharing permissions to "Anyone with the link can view"
Share the link with me in your response

This will allow me to directly compare your B580 performance with the RTX 2080 Ti and RTX 3070 videos you've provided from Bilibili.

The fact that this performance deficit is well-documented in Chinese graphics card forums indicates this is a widespread issue affecting the Arc B580 community. Your detailed comparative testing with identical hardware configurations provides valuable data for performance optimization analysis.

The combination of your testing data and the comparison videos will provide a comprehensive picture of the urban performance issues.

Best regards,

Dean R.

Intel Customer Support Technician

Re: Re:The frame rate in the urban areas of the game PUBG is extremely poor.

Linzi — Wed, 29 Oct 2025 12:13:07 GMT

OneDrive:2025-10-29 14-06-21.mp4

Re: The frame rate in the urban areas of the game PUBG is extremely poor.

Linzi — Thu, 30 Oct 2025 07:00:44 GMT

1.I accidentally came across a comment today. The person is using the same graphics card as me but has a better CPU, and his frame rate is about the same as mine.p1，2

2.And I also asked DeepSeek some related questions.pdf

Re:The frame rate in the urban areas of the game PUBG is extremely poor.

DeancR_Intel — Thu, 30 Oct 2025 11:45:47 GMT

Hi Zi Lin,

Thank you for providing the OneDrive video link and the additional evidence you've discovered. Your video clearly demonstrates the performance issues you've been experiencing with the Arc B580 in PUBG urban scenarios.

The additional information you found is particularly valuable - discovering another B580 user with a better CPU experiencing similar performance problems confirms this is a GPU-specific optimization issue rather than a CPU bottleneck. This strengthens the case that the performance deficit is related to driver-level optimization rather than hardware limitations.

Your AI analysis document from DeepSeek also provides interesting technical insights into the performance characteristics between Intel Arc B580 and competing GPUs. The fact that frame rates remain unchanged when adjusting resolution or graphics quality settings in urban areas is a clear indicator of driver-level bottlenecks rather than traditional hardware limitations.

I'm checking internally regarding this PUBG urban performance optimization issue. Your comprehensive testing data, video evidence, cross-platform comparisons, and the additional community evidence you've gathered provide excellent documentation for analysis.

The widespread nature of this issue in Chinese graphics card forums, combined with your detailed technical analysis, makes this for investigation. I'll keep you updated on any developments.

Thank you for your thorough documentation and patience throughout this process.

Best regards,

Dean R.

Intel Customer Support Technician

Re: The frame rate in the urban areas of the game PUBG is extremely poor.

DeancR_Intel — Fri, 07 Nov 2025 08:05:00 GMT

Hi Zi Lin,

Thank you for your patience while I conducted a thorough analysis of your PUBG performance data and video evidence. After reviewing your comprehensive testing, the comparison videos, and your system specifications, I have identified the root cause of the performance issues you're experiencing.

The significant frame rate drops in urban scenarios are primarily related to memory bandwidth limitations rather than GPU optimization issues. Your testing area in PUBG is highly memory-intensive, which means overall performance is constrained by memory bandwidth and latency rather than GPU processing power. This explains why changing resolution or graphics quality settings had little to no impact on your frame rates.

After analyzing your system configuration compared to the reference videos you provided, I found a critical difference in memory setup. While you're using 8GB × 2 DDR5 modules at 6200 MHz, the systems in your comparison videos are using significantly higher-performing memory configurations: 16GB × 2 at 6200 MHz CL30 and 16GB × 2 at 6400 MHz CL28.

The key issue is that 8GB DDR5 modules typically contain only one rank (four memory ICs), resulting in substantially lower memory throughput compared to 16GB DDR5 modules, which usually have two ranks (eight memory ICs). This difference in memory architecture creates a significant performance bottleneck, even in a dual-channel configuration.

To improve your PUBG performance in urban scenarios, I recommend upgrading to 16GB × 2 DDR5 modules with similar or better specifications (6200+ MHz with low latency timings). For assistance with memory selection and pricing, I recommend consulting with Intel Authorized Distributors who are fully trained on our products and can provide detailed pricing information and answer any questions you might have when choosing compatible memory pairing. Alternatively, you can also consult your motherboard manufacturer for their specific memory recommendations.

I appreciate your detailed testing and documentation, which helped identify this memory-related performance limitation.

See the photo testing for reference:

Best regards,

Dean R.

Intel Customer Support Technician