topic Graphics Driver Update is rejected by Norton as containing a virus in Graphics

Graphics Driver Update is rejected by Norton as containing a virus

Alan_in_Hemel — Wed, 05 Nov 2025 11:50:41 GMT

I am trying to install the following driver update 32.0.101.8247 (WHQL Certified)

Norton is not allowing this update as it says it is infected, see below:

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Details

Threat name: IDP.HELU.PSE53%s_cmd
Threat type: Miscellaneous - This is malicious software that could harm your data, computer, or network.
Status: Repaired
Detected by: Behavioral Protection
On PC from: 22/10/2025, 10:59
Last Used: 05/11/2025, 11:27
Startup Item: Yes

Many users
Millions of users in the Norton Community have used this file.

Mature
This file was released 2 months ago.

High
The file risk is high.
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Activity

Re: Graphics Driver Update is rejected by Norton as containing a virus

MikeO — Wed, 05 Nov 2025 23:47:18 GMT

I am running into the same problem

Re: Graphics Driver Update is rejected by Norton as containing a virus

MikeO — Thu, 06 Nov 2025 00:43:45 GMT

Got it to work. Assuming it was a false positive, I turned off all Norton antivirus options for 10 minutes and the install ran to completion. On my first try, I only turned off Auto-Protect...but that did not work. I didn't have time for trial-and-error approach to turn them off one at a time. So, I turned them all off, as shown in the attached sceen paste. And, that worked. Did the required reboot. All came up fine and Norton started normallly with all protection options tutned back on.

Re:Graphics Driver Update is rejected by Norton as containing a virus

KennethB_Intel — Thu, 06 Nov 2025 05:40:00 GMT

Hello Alan_in_Hemel,

Thank you for reaching out to the Intel Community Forum. I understand that you are encountering an issue where Norton antivirus is rejecting the installation of the graphics driver version 32.0.101.8247 (WHQL Certified) due to a potential virus detection.

Intel does not provide any disposition regarding third-party software such as Norton. To proceed, I suggest temporarily disabling the antivirus application before installing the latest graphics driver. Once the installation is complete, you may re-enable the antivirus software.

If the issue persists, please provide us the SSU logs of your system. You can find instructions on How to get the Intel® System Support Utility Logs on Windows*

If you have any further concerns or encounter additional issues, please let me know so I can continue assisting you.

Thank you.

Best regards,

Kenneth B.

Intel Customer Support Technician

Re: Graphics Driver Update is rejected by Norton as containing a virus

Alan_in_Hemel — Thu, 06 Nov 2025 10:02:48 GMT

I disabled Norton as suggested above and the installation ran perfectly. I ran a Norton Full Scan afterwards as a precaution and it found nothing. Thanks for your help.

Re:Graphics Driver Update is rejected by Norton as containing a virus

KennethB_Intel — Thu, 06 Nov 2025 23:12:50 GMT

Hello Alan_in_Hemel,

Thank you for the update. I am glad to hear that disabling Norton allowed the installation to complete successfully and that your full scan did not detect any issues.

I will now proceed to close this case. If you need further assistance in the future, please feel free to reach out.

Best regards,

Kenneth B.

Intel Customer Support Technician