topic Re:AVG blocking Intel Arc Graphics install in Graphics

AVG blocking Intel Arc Graphics install

Bill65 — Wed, 29 Oct 2025 22:42:25 GMT

I'm attempting to install the following Intel graphic driver version 32.0.101.8247 and AVG blocks it saying its infected with IDP.HELU.PSE53.

In my install history it appears that version 32.0.101.8136 is the last successful install.

I was going to create a command line exception to allow the new update to be installed but AVG does not recommend that.

Is there a work around that will allow the new update to be installed without creating a security issue.

Please see attachments for additional details.

Re: AVG blocking Intel Arc Graphics install

sim1 — Thu, 30 Oct 2025 01:09:13 GMT

The AV I'm running blocks it too. It seems the archive exe runs a Powershell script encoded in base64 via the command line, which looks exactly like what a lazy hacker does to install malware:

"C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe" -NoProfile -WindowStyle Hidden -ExecutionPolicy Bypass -EncodedCommand "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"

The script itself seems to just be a file integrity check, but they've never done this before, which is a bit suspicious. They should probably do this another way.

Re: AVG blocking Intel Arc Graphics install

Bill65 — Thu, 30 Oct 2025 01:53:39 GMT

Thank you Sim1. I wonder if anyone has a work around to solve this issue?

Re:AVG blocking Intel Arc Graphics install

Mike_Intel — Thu, 30 Oct 2025 05:23:57 GMT

Hello Bill65,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

Can you tell me the brand and model of your system?
What is the model of the Graphics controller?
What is the model of the processor?
Are you having the same if you download the driver manually and install it manually?
For me to review hardware and the installed driver, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: AVG blocking Intel Arc Graphics install

RMZahn — Thu, 30 Oct 2025 14:47:26 GMT

for me the same!
Norton blocks as well

log-file available

Re: AVG blocking Intel Arc Graphics install

RMZahn — Thu, 30 Oct 2025 15:00:23 GMT

file manually downloaded run as admin - same result 😞

Re: Re:AVG blocking Intel Arc Graphics install

Bill65 — Thu, 30 Oct 2025 16:20:17 GMT

Hi Michael

Thanks for you help.

I've attached the SSU scan of my system and the system info from my machine which is probably the same but less detailed.

I have not tried manually downloaded/installed the driver. Others have said they have had that issue with manually d/l and installing.

My system was custom built so it's not a mass production machine.

I you need an additional info please feel free to reach out.

Bill

Re: AVG blocking Intel Arc Graphics install

Larry_VonLobster — Sat, 01 Nov 2025 04:32:28 GMT

I had the same problem with Avast, I downloaded the update first on the intel website as package, deactivated the safety modules for an our, after deactivating I started the update manually. After that I restarted the pc and it worked

Re: AVG blocking Intel Arc Graphics install

DenCard — Sun, 02 Nov 2025 19:25:08 GMT

Getting this same error with Norton. I tried manual install and same results.

Re: AVG blocking Intel Arc Graphics install

DenCard — Sun, 02 Nov 2025 19:50:14 GMT

Resolved! I went into security/advanced settings in Norton and disabled manually all Computer, Network & Web settings and & than re-ran the update from Intel's Drivers & support web page and was successful updating the driver.

Re:AVG blocking Intel Arc Graphics install

Mike_Intel — Mon, 03 Nov 2025 22:55:04 GMT

Hello Bill65,

Thank you for the update.

I may need to report this issue to our Engineers and for me to do that, let me gather additional details.

Can you share a screenshot of the version of your AVG software?
What are the troubleshooting steps that you tried so far?
If you can share additional logs from the OS or from AVG, please send it.

If you have questions, please let us know. Thank you.

@Larry_VonLobster

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:AVG blocking Intel Arc Graphics install

Bill65 — Tue, 04 Nov 2025 01:04:23 GMT

Hi Michael

Thanks for your reply.

Minutes ago I attempted to download the Intel update and received a "download write error" notification. Reason why unknown.

I've attached an image of the AVG software/virus versions as of today.

Other than attempting to d/l and install the update I've not tried any work arounds or troubleshooting other than suggested by yourself.

Can you specify which additional log file that would be beneficial please let me know and I'll provide them.

Bill65

Re:AVG blocking Intel Arc Graphics install

Mike_Intel — Wed, 05 Nov 2025 23:18:29 GMT

Hello Bill65,

Thank you for the quick update.

I will do further research on this matter and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: AVG blocking Intel Arc Graphics install

azbill — Fri, 14 Nov 2025 03:41:04 GMT

Total AV blocks powershell.exe also. I can't turn off Total AV so I add an exception to its settings-allow list to temporary stop it from blocking. After installation I delete allow powershell.exe line.

Re: Re:AVG blocking Intel Arc Graphics install

RMZahn — Fri, 14 Nov 2025 10:58:40 GMT

How about simply providing a driver that isn't flagged by virus scanners?
Don't you test these things before release? 🙄

Re: AVG blocking Intel Arc Graphics install

azbill — Sat, 15 Nov 2025 03:43:51 GMT

Forgot to mention it will still fail if you use auto install. Download the update than run it with the AV disabled.

Re:AVG blocking Intel Arc Graphics install

Mike_Intel — Fri, 05 Dec 2025 06:39:39 GMT

Hello Bill65,

Thank you for patiently waiting for our update.

Upon checking, this issue should be fixed on the latest Intel Graphics driver version 32.0.101.8331.

Please try to install the latest driver using DDU method. Kindly refer to the link below for the steps and the direct download link of the driver:

How to Use the Display Driver Uninstaller (DDU) to Uninstall a...

Intel® Arc™ Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:AVG blocking Intel Arc Graphics install

Mike_Intel — Wed, 10 Dec 2025 00:11:13 GMT

Hello Bill65,

I hope this message finds you well.

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

Re:AVG blocking Intel Arc Graphics install

Mike_Intel — Mon, 15 Dec 2025 00:22:45 GMT

Hello Bill65,

I hope you are having a good day.

I am sending another follow up to check if you tried my last recommendations.

Since we have not heard back from you, I need to close this inquiry.

If you need further assistance, please post a new question as this thread will no longer be monitored.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician