topic Re:B580 have problems in CapCut in Graphics

B580 have problems in CapCut

Patrick74 — Thu, 13 Nov 2025 10:00:59 GMT

I have an Intel Arc B580 GPU, and I’m experiencing low GPU usage (around 15%) in CapCut Desktop, even with hardware acceleration enabled.
CPU is overloaded instead, and video playback lags during color correction.

Everything lags even with the slightest color correction. I've set everything up correctly and tried a bunch of settings. This didn't happen with my old RX580 card and 3060.

System details:
- GPU: Intel Arc B580
- CPU: Ryzen 5 5600
- RAM: 32 GB
- OS: Windows 11

Rebar activated, latest driver version from October 22, 750W power supply, I've attached the file below. The program works fine on other cards.

In Premiere Pro everything loads normally, and in DaVinci Resolve too. I have clean drivers installed on a fresh Windows.
Please adjust the drivers for CapCut as well, since it works fine in Premiere

Why the hell did they just give a **bleep**!?

Re:B580 have problems in CapCut

JedG_Intel — Tue, 18 Nov 2025 05:40:20 GMT

Hello Patrick74,

Thank you for posting on Intel Community Forum.

To address the issue effectively, please share the information below.

1. What version of CapCut Desktop are you using?

2. What specific color correction effects cause the lag in CapCut?

3. How did you install CapCut? (Microsoft Store, direct download, etc.)

4. Kindly share a short video clip demonstrating the issue.

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

Re:B580 have problems in CapCut

JedG_Intel — Fri, 21 Nov 2025 05:05:25 GMT

Hello Patrick74,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

Re: Re:B580 have problems in CapCut

Patrick74 — Fri, 21 Nov 2025 15:12:43 GMT

Version 7.5.0

All effects — any of them, even the most basic and simple ones — cause extreme lag, while the GPU load is only around 20%. Hardware acceleration is enabled.

Whether I use it through Microsoft or through their website, it still works poorly.

Video below. And please don’t say these are “very complex effects” — oh, on the complex ones the video just freezes completely. I’ve been reporting this for over a month now, and no solutions have been provided. Please adapt the drivers for this program. By the way, I just checked — it’s not even reaching 20%.

THE graphics card and DRIVER DOESN’T UNDERSTAND WHAT’S HAPPENING.

Re:B580 have problems in CapCut

JedG_Intel — Mon, 24 Nov 2025 07:51:35 GMT

Hello Patrick74,

Thank you for sharing all this information, it is really helpful. To further troubleshoot the issue, please follow the outlined steps below.

1. Perform a clean installation of the latest driver 32.0.101.8250 using DDU

2. Uninstall and reinstall CapCut after Intel Arc driver installation

If the issue continues to persist, please share your CapCut settings along with the steps to reproduce the problem, if possible.

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

Re: B580 have problems in CapCut

Patrick74 — Mon, 24 Nov 2025 14:41:05 GMT

Reinstalling the drivers and CapCut didn’t help. Here are the main settings. To see the problem, import a video about 5 minutes long into the program, add transitions, effects, and a color-grading layer. It should start lagging. As far as I understand, that’s how it behaves.

Re:B580 have problems in CapCut

JedG_Intel — Tue, 25 Nov 2025 05:43:25 GMT

Hello Patrick74,

I appreciate your cooperation. I reviewed the CapCut settings, but it seems they’re displayed in a different language. Could you please switch the language to English and share a new screenshot? This will help me assist you more effectively.

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

Re: Re:B580 have problems in CapCut

Patrick74 — Tue, 25 Nov 2025 14:46:40 GMT

Настройки - Статистика - этот флажок. В принципе, это всё, что нужно. Декодирование и кодирование (те же флажки вверху) - With them it slows down even more

Re:B580 have problems in CapCut

JedG_Intel — Wed, 26 Nov 2025 07:57:33 GMT

Hi Patrick74,

Thank you for responding. I sent an email to continue the support. Kindly check your inbox at your earliest convenience.

Best regards,

Jed G.

Intel Customer Support Technician

Re: Re:B580 have problems in CapCut

Patrick74 — Wed, 26 Nov 2025 13:34:31 GMT

Why do you need to use mail?

Re:B580 have problems in CapCut

JedG_Intel — Thu, 27 Nov 2025 05:37:12 GMT

Hello Patrick74,

I asked an information that is sensitive to be asked in the thread. Kindly check your email and respond at your earliest convenience. Thank you for your understanding.

Best regards

Jed G.

Intel Customer Support Technician

Re:B580 have problems in CapCut

JedG_Intel — Tue, 02 Dec 2025 05:33:37 GMT

Hi Patrick74,

I'm checking to see if you were able to receive my email. Please respond at your earliest convenience so we can proceed accordingly.

Best regards

Jed G.

Intel Customer Support Technician

Re:B580 have problems in CapCut

JedG_Intel — Thu, 04 Dec 2025 05:45:21 GMT

Hello Patrick74,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician