topic Re: driver entry stuck in the PROGRAM /FEATURES contro panel win 11can not remove it in Graphics

driver entry stuck in the PROGRAM /FEATURES contro panel win 11can not remove it

zed201 — Sat, 15 Nov 2025 13:35:06 GMT

can not seem to get rid a of old entry in the program features i can install the new drivers and do a clean install but it dose not remove the old one I DO NOT NEED A THE NEW DRIVER . I NEED THE OLD DRIVER when i try to uninstall the old one IT TELLS ME IT NEED THE OLD FILES 6.1 EXE TO REMOVE IT AND IT CAN NOT FIND THEM I DID A SEARCH AND IT IS NOT ON MY COMPUTER SO I NEED THE OLD DRIVER SO I CAN INSTALL IT THEN REMOVE IT THEN DO A CLEAN IN STALL ON MY LAP TOP AND DONT TELL ME TO IN STALL THE NEW DRIVER IT DONT WORK . see up load and were did my last post go new ver 25.32.1758.2 old vers 25.8.1206.1 software i also now notice another driver installed ver 1.0.1133.2 the ver 25.8.1206.1 is the one i can not seem to uninstall and there dose not seen to be a old installer with that ver # to get so i can in stall it and remove it

Product Name: Raider GE78HX 13VI-079US
OS: Microsoft Windows 11 Pro 64-bit Ver.23H2(OS build 22631.4602)
HDI Build: ZS7-17S1KM4-SF1 / 15.TC2.L15.13.0.10
BIOS Version: E17S1IMS.113
BIOS Release Date: 2024/09/25
EC Version: 17S1IMS1.1131127202316:19:46
CPU: 13th Gen Intel(R) Core(TM) i9-13980HX
Memory: 96 GB @ 2600 MHz
- 48 GB, DDR5-5200, Micron Technology CT48G56C46S5.M16B1
- 48 GB, DDR5-5200, Micron Technology CT48G56C46S5.M16B1
Graphics: NVIDIA GeForce RTX 4090 Laptop GPU, 16050 MB
Graphics: Intel(R) UHD Graphics, 128 MB
VBIOS Version: 95.03.2a.00.2a
Disk: HDD, Generic Flash Disk, 115.23 GB
Disk: SSD, NVMe Micron_3400_MTFDKBA2T0TFH, 1907.73 GB
Disk: HDD, Generic Flash Disk, 115.23 GB
Disk: SSD, NVMe Fanxiang S880 4TB, 3726.02 GB
Network: Killer(R) Wi-Fi 6E AX1690i 160MHz Wireless Network Adapter (411NGW)
Network: Killer E3100G 2.5 Gigabit Ethernet Controller
Network: Bluetooth Device (Personal Area Network)
Win32 SHIFT mode: Unsupportive
Power Plan: Microsoft:PowerPlan\{381b4222-f694-41f0-9685-ff5bb260df2e} Balanced
UWP User Scenario: Balanced, Performance: Medium, Fan: Auto
Graphic Switch: MSHybrid Graphics

Re: driver entry stuck in the PROGRAM /FEATURES contro panel win 11can not remove it

zed201 — Sat, 15 Nov 2025 13:42:18 GMT

here is the file the uninstall is looking for can not seem to edit my post no edit button .

C:\Users\zed20\AppData\Local\Temp\RarSFX0\Resources\Extras\IntelGraphicsSoftware_25.8.1206.1_Release.exe

Re: driver entry stuck in the PROGRAM /FEATURES contro panel win 11can not remove it

zed201 — Sat, 15 Nov 2025 13:51:19 GMT

here is another screen shot

Re: driver entry stuck in the PROGRAM /FEATURES contro panel win 11can not remove it

zed201 — Sat, 15 Nov 2025 14:32:54 GMT

this is with all intel video driver removed it still show one installed i can not get it to remove from program features but the uninstall shows it being removed

Re: driver entry stuck in the PROGRAM /FEATURES contro panel win 11can not remove it

AlHill — Sat, 15 Nov 2025 14:38:44 GMT

@zed201 There is no need for multiple posting.

Stay with your original post. Do you understand this?

Doc (not an Intel employee or contractor)
[CoPilot is a virus]

Re:driver entry stuck in the PROGRAM /FEATURES contro panel win 11can not remove it

DeancR_Intel — Wed, 19 Nov 2025 12:09:43 GMT

Hi zed201,

Thank you for the detailed information about the stuck Intel graphics driver entry (version 25.8.1206.1) in Programs and Features that cannot be uninstalled.

I can see you're using an MSI Raider GE78HX 13VI-079US laptop, which is an OEM system. Since this is an MSI laptop, I'd recommend using MSI's official drivers rather than generic Intel drivers, as OEM drivers are specifically customized and tested for your exact hardware configuration.

Have you tried contacting MSI support about this driver removal issue? As the system manufacturer, they would have the most appropriate tools and procedures for handling driver conflicts on their specific hardware.

MSI may have specialized uninstall utilities for their driver packages, updated OEM drivers that properly replace the stuck entry and system-specific guidance for resolving this registry issue.

Best regards,

Dean R.

Intel Customer Support Technician

Re:driver entry stuck in the PROGRAM /FEATURES contro panel win 11can not remove it

DeancR_Intel — Fri, 21 Nov 2025 11:20:49 GMT

Hi zed201,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

Re: Re:driver entry stuck in the PROGRAM /FEATURES contro panel win 11can not remove it

zed201 — Fri, 21 Nov 2025 13:13:37 GMT

you cant read eather can you . read my **bleep**ing post ass holes i need the old driver you people are worthless

it will not remove it because it can not find the remove file in the install

:\Users\zed20\AppData\Local\Temp\RarSFX0\Resources\Extras\IntelGraphicsSoftware_25.8.1206.1_Release.exe

this is the file it is looking for dumb **bleep** IntelGraphicsSoftware_25.8.1206.1_Release.exe and it is not on the inlet driver site

Re: Re:driver entry stuck in the PROGRAM /FEATURES contro panel win 11can not remove it

AlHill — Fri, 21 Nov 2025 13:28:14 GMT

@zed201 You have already been told to look elsewhere for your precious driver and that you will not find it here.

And, I caution you on language usage and insults. Additionally, since you are so concerned with READING, you should try READING the forum rules.

https://community.intel.com/t5/About/bd-p/about-communities

Doc (not an Intel employee or contractor)
[CoPilot is a virus]

Re: driver entry stuck in the PROGRAM /FEATURES contro panel win 11can not remove it

n_scott_pearson — Fri, 21 Nov 2025 22:58:11 GMT

Look no further. I happen to have the necessary files in my archive. It is driver package 32.0.101.6653. I have uploaded a ZIP file providing this package (and related documentation) to my Other Legacy Drivers share. The file you want is GFX_ARC_Win10-11_32.0.101.6653.zip. Extract this ZIP file to a temporary folder and then, using a smart tool like 7-ZIP, open file GFX_ARC_Win10-11_32.0.101.6653.exe as an archive. You will then be able to extract the folder structure needed.

Hope this helps,

...S

P.S. Please let me know when you have the file downloaded. My share space is limited and this ZIP file occupies 835GB.

Re:driver entry stuck in the PROGRAM /FEATURES contro panel win 11can not remove it

DeancR_Intel — Tue, 25 Nov 2025 08:38:48 GMT

Hi zed201,

As you have been unresponsive, I will proceed to close this thread. If you wish to continue the discussion or need further assistance, please feel free to create a new thread. This will help us provide focused support and ensure your concerns are addressed effectively.

Best regards,

Dean R.

Intel Customer Support Technician

Re: Re:driver entry stuck in the PROGRAM /FEATURES contro panel win 11can not remove it

zed201 — Tue, 25 Nov 2025 11:26:04 GMT

i did you people are no help and can not read if you work for intel you should be fired

Re: Re:driver entry stuck in the PROGRAM /FEATURES contro panel win 11can not remove it

AlHill — Tue, 25 Nov 2025 12:03:33 GMT

@zed201 For someone who is stuck on what others "read", did you bother reading the reply from N_scott_pearson ?

Doc (not an Intel employee or contractor)
[CoPilot is a virus]

Re: driver entry stuck in the PROGRAM /FEATURES contro panel win 11can not remove it

Hoon — Tue, 24 Mar 2026 19:56:46 GMT

I went through the same process as OP while cleaning up my installed apps. I noticed there were 3 entries for the Intel Graphics Software, all with different versions.

I was able to find installers to remove 2 entries, but the only one I couldn't remove was "Intel Graphics Software" version "25.8.1206.1" which I installed in March 2025.

When I try to uninstall it, a popup window opens asking me for the file "IntelGraphicsSoftware_25.8.1206.1_Release.exe" which I don't have. This file is supposed to be bundled inside a typical driver file "gfx_win_101.6653.exe".

Thanks to @n_scott_pearson for providing the correct driver file name! Searching for "GFX_ARC_Win10-11_32.0.101.6653" on the web pointed me to Softpedia - Intel Arc Graphics Driver 32.0.101.6653 64-bit.

Once you download "gfx_win_101.6653.exe", use WinRAR or Total Commander to extract the file. Then the file "IntelGraphicsSoftware_25.8.1206.1_Release.exe" will be inside "Resources\Extras\" folder. It's a 115MB file, and I wish Intel still hosted these older drivers just in case for people like you and me.

Intel's website has a "Historical Intel Arc Graphics Drivers" page, but it only goes so far back only up to IGS 25.14.1302.1 dated 5/2/2025, version 32.0.101.6790 WHQL Certified.

https://www.intel.com/content/www/us/en/download/857252/869809/historical-intel-arc-graphics-drivers.html

I also checked MSI's website and checked the Intel display driver that they offer. It doesn't contain the Intel Graphics Software version that is needed for uninstall.

Disclosure: I'm an Intel employee, but not posting as an official source or answer. I'm just posting as a normal user.