topic Intel Driver & Support Assistant Error in Graphics

Intel Driver & Support Assistant Error

Umasdad — Mon, 08 Dec 2025 10:27:54 GMT

When running DSA I am getting the error:

Sorry, something went wrong while trying to scan

uninstalled and reinstalled DSA - same problem.

Running W11 64-bit on Dell FCS1250.

any help would be appreciated

thanks

andre

Re: Intel Driver & Support Assistant Error

RandyT_Intel — Tue, 09 Dec 2025 01:43:47 GMT

Hi @Umasdad,

Thank you for posting here in community. To address errors encountered in Google Chrome, particularly the message "Sorry, Something Went Wrong While Trying to Scan" when using the Intel Driver and Support Assistant, specific steps can be followed to resolve the issue.

It is also suggested to check for issues related to Chrome plugins by accessing the browser's settings and verifying if any special permissions are required for the site in question. If problems persist, trying alternative browsers like Mozilla Firefox or Microsoft Edge may be beneficial.

Recommended Steps:

Go to Browser Settings
Click on Privacy and Security
Navigate to Site Settings
Scroll down to Permissions
Select Additional Permissions
Scroll to the last option, Local Network Access
Add intel.com under Customized Behaviors
Once the domain is added under “Customized Behaviors,” click on the three dots next to it and select “Allow.”

In some instances where above does not work, Browser needs to be reinstalled.

Let me know if there's any changes.

Best regards,

Randy T.

Intel Customer Support Technician

Re: Intel Driver & Support Assistant Error

Umasdad — Wed, 10 Dec 2025 16:09:16 GMT

Thanks ! Worked perfectly.

Best

andre

Re:Intel Driver & Support Assistant Error

RandyT_Intel — Thu, 11 Dec 2025 02:08:48 GMT

Hi @Umasdad,

Thanks for confirming! Glad to hear it worked perfectly. I’ll go ahead and close this thread now. If you encounter any issues in the future, please feel free to submit another thread.

Best regards,

Randy T.

Intel Customer Support Technician