topic Re:Updates in Graphics

Updates

Tomgt8 — Tue, 09 Dec 2025 20:22:59 GMT

The last 2 update have been troublesome for me. After a while the screen goes black and nothing.

I hit the sleep button on the keyboard and then the power button and it comes to. But it's kind of nerve-wracking. Not sure why it's happening, previous update were without issue.

Re: Updates

RandyT_Intel — Wed, 10 Dec 2025 02:55:11 GMT

Hi @Tomgt8,

Thank you for posting here in communities. Could you please share more details about the issue, If this is related to your graphics card you may follow this instructions: Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

Looking forward to your response.

Best regards,

Randy T.

Intel Customer Support Technician

Re:Updates

RandyT_Intel — Mon, 15 Dec 2025 20:51:25 GMT

Hi @Tomgt8,

I'm following up to see if you've had a chance to review the information and requested details from my previous post. Please let me know so I can determine the best next steps.

Looking forward to your update.

Best regards,

Randy T.

Intel Customer Support Technician

Re: Updates

Tomgt8 — Mon, 15 Dec 2025 22:30:35 GMT

Hi Randy,

I saw the info request, but above my paygrade. Just a simple consumer, no game, no computer whiz. I'll just avoid updates, it works fine now.

Thanks,

Tom

Re:Updates

RandyT_Intel — Tue, 16 Dec 2025 01:00:30 GMT

Hi @Tomgt8,

Thank you for clarifying. I asked only to better understand the exact issue, as there have been numerous system updates. For future reference, please include screenshots of the problem along with basic system details to help me assist you more effectively. Since it appears that no further assistance is required at this time, I will proceed with closing this thread. However, should you encounter any issues with your Intel system in the future, feel free to submit a new request or post here again.

Best regards,

Randy T.

Intel Customer Support Technician