topic Re: Re:Asus X1502ZA laptop with Intel UHD Graphics. Problem with Powerdirector and a question in Graphics

Asus X1502ZA laptop with Intel UHD Graphics. Problem with Powerdirector and a question

adriancornea52 — Mon, 08 Dec 2025 01:27:10 GMT

Hello everyone.

I have an Asus X1502ZA laptop, Intel UHD Graphics, and 8GB of RAM, and I use Windows 11 25H2 with the latest updates.

Recently I installed Cyberlink Powerdirector 365, a program for video editing, and I've been experiencing some problems with the audio waveform not displaying correctly in a feature of Powerdirector called Audio Editor. The audio waveform doesn't change when moving audio keyframes.

I mention that in other programs, such as Audacity and DaVinci Resolve, the audio waveform can be manipulated correctly.

After writing to Cyberlink support, they advised me to install the latest graphics driver from the Intel website.

The graphics driver that I had installed was through Windows Update or MyAsus, I'm not exactly sure, and it was Version 31.0.101.4255, from the year 2023. The driver that I found on Intel is from the year 2025 and it is Version 32.0.101.7080. I mention that neither Windows Update nor MyAsus (which is Asus' software for keeping the system up-to-date through driver and BIOS updates) found a newer driver than 31.0.101.4255.

Seeing that there was a new driver on Intel so recently released, I was hopeful that my problems with Powerdirector would be fixed. But after installing the new driver, the problems are the same. I even reinstalled Windows 4 days ago, and then the new driver, but unfortunately it didn't help my problem.

I mention that although I installed the new driver through the setup file downloaded from Intel's website, I had used the Intel Driver and Support Assistant before installing to see if it would consider the same driver version as a correct update - and it did.

Would you have any advice regarding these things?

I have written today to Cyberlink support about what I did and the fact that the problem still exists, and I'm waiting for a response.

Would you recommend against installing the graphics driver directly from Intel and sticking with what my laptop's manufacturer delivered to me even if it's 2 years old? I checked the Asus website for my laptop and it displays the old driver (31.0.101.4255) as the latest.

Since installing the new driver, I noticed 2 times glitches when the display turns off or when the laptop goes to sleep, I could hear a short sound similar to the one you hear when a Device or Hardware connect or disconnect (I'm not sure though, but something like that) - only 2 times I noticed this in total so far in the past 4 days. One of these times, together with the sound, it appeared as if Windows Explorer restarted, and I couldn't see the tray icon of one of the programs that were open in the background. I had to restart Windows Explorer and the icon appeared again. It could be from another Windows issue, maybe it's not from the driver, I don't really know.

Thank you for any help!

Regards,

Adrian C.

Re:Asus X1502ZA laptop with Intel UHD Graphics. Problem with Powerdirector and a question

DeancR_Intel — Wed, 17 Dec 2025 08:03:31 GMT

Hi adriancornea52,

Thank you for contacting Intel regarding the audio waveform display issue you're experiencing with CyberLink PowerDirector 365 on your ASUS X1502ZA laptop with Intel UHD Graphics.

I appreciate the detailed information you've provided about your troubleshooting efforts, including updating from driver version 31.0.101.4255 to 32.0.101.7080, reinstalling Windows, and working with CyberLink support.

Since you're experiencing this issue on an ASUS laptop, I'd like to inform you that as an OEM (Original Equipment Manufacturer) system, ASUS provides customized drivers and configurations specifically optimized for their hardware. While Intel provides generic drivers that may be newer, OEM drivers are often better tested for specific laptop models. If the issue persists after trying our recommendations, I suggest contacting ASUS support, as they have the most comprehensive knowledge of their system's specific configuration and any known compatibility issues with software like PowerDirector.

Regarding your troubleshooting, have you tried using DDU (Display Driver Uninstaller) to completely remove all graphics drivers before installing the latest Intel driver? This can sometimes resolve software compatibility issues that persist from previous driver installations.

Additionally, what other troubleshooting steps have you attempted beyond the driver update and Windows reinstallation? Have you tried adjusting PowerDirector's hardware acceleration settings or testing with different project settings?

The display glitches and Windows Explorer restart you mentioned could indeed be related to driver compatibility issues with your specific laptop model, which is why OEM drivers are often recommended for laptops.

Please let me know the results if you try the DDU procedure, and consider reaching out to ASUS support for their specialized assistance with your laptop model.

Best regards,

Dean R.

Intel Customer Support Technician

Re: Re:Asus X1502ZA laptop with Intel UHD Graphics. Problem with Powerdirector and a question

adriancornea52 — Wed, 17 Dec 2025 21:52:40 GMT

Hi Dean,

Thank you for taking the time to respond to me. Unfortunately, somehow my topic got duplicated because initially after posting my first topic I couldn't see it in the forums so I panicked and created a second one.

I have already had a more in-depth discussion about these issues with KentRusselP_Intel here: https://community.intel.com/t5/Graphics/Asus-laptop-Intel-UHD-graphics-Powerdirector-problems-and-a/m-p/1729267#M147453

Thank you and Best Regards,

Adrian

Re:Asus X1502ZA laptop with Intel UHD Graphics. Problem with Powerdirector and a question

DeancR_Intel — Fri, 19 Dec 2025 12:07:15 GMT

Hi Adrian,

Thank you for clarifying that you've already had an in-depth discussion about these PowerDirector issues with KentRusselP_Intel in the other thread. I understand the duplicate posting happened because you couldn't initially see your first topic in the forums.

Since you're already receiving assistance in the other thread, I'll close this duplicate topic to avoid any confusion and ensure all support continues in the original discussion.

Best of luck with resolving your PowerDirector audio waveform issues!

Best regards,

Dean R.

Intel Customer Support Technician