topic Re:Can't Install Intel Graphics Driver - .NET Runtime Error Appears (i9-13900H / Iris Xe) in Graphics

Can't Install Intel Graphics Driver - .NET Runtime Error Appears (i9-13900H / Iris Xe)

Keys_1 — Thu, 11 Dec 2025 12:37:06 GMT

Hello,
I am Kenji Kuwahara, Japanese.

I cannot install the Intel Graphics Driver on my GEEKOM PC equipped with Intel Core i9-13900H and Intel Iris Xe Graphics.

Each time I run the driver installer (gfx_win_101.7082.exe), the installer stops and shows a message saying that .NET Desktop Runtime is required. However, I have already installed .NET Desktop Runtime 8.0.22 for Windows x64 successfully. It appears in my installed programs list, but the Intel installer does not recognize it.

Even when I extract the installer and run Installer.exe manually, the same message appears and the installation does not proceed.

My system information:
- CPU: Intel Core i9-13900H
- GPU: Intel Iris Xe Graphics
- OS: Windows 11 Pro 64 bit

I want to update to the latest Intel graphics driver, but I cannot proceed due to this .NET Runtime detection issue. How can I resolve this?

Thank you in advance for your assistance.

Re:Can't Install Intel Graphics Driver - .NET Runtime Error Appears (i9-13900H / Iris Xe)

KentRusselP_Intel — Fri, 12 Dec 2025 04:43:03 GMT

Hi Keys_1,

Thank you for reaching out to the Intel Community Forum. I appreciate your message and want to assure you that I’m here to help resolve your concern. To better understand the issue and provide accurate support, could you please share the following details:

Which specific version of the .NET Desktop Runtime does the Intel installer require? (Please check the exact error message)
How did you install .NET Desktop Runtime 8.0.22—via Windows Update, Microsoft’s website, or another method?
Did you install both x64 and x86 versions of the .NET Desktop Runtime?
Are you running the installer as Administrator?
Have you restarted your computer after installing the .NET Desktop Runtime?
Do you have any antivirus software that might be blocking the installer’s detection process?
Can you run dotnet --list-runtimes in Command Prompt and share the output?
What exact error message appears when the installer fails? (Please provide a screenshot)
Have you attempted installing the driver through Intel website or Intel Driver & Support Assistant?
Are there any pending Windows updates that might affect .NET framework detection?

Additionally, to help us better understand your system configuration and provide accurate support, we kindly request that you share the Intel® System Support Utility (SSU) logs from your device. These logs contain important details about your hardware and software environment, which are crucial for troubleshooting.

Please follow these steps:

Download and run the Intel® SSU application.
The tool will generate a text file containing your system information.
Refer to this guide for detailed instructions: Help Guide for the Intel® System Support Utility
Once completed, please attach the generated file to your response.

If you have any additional questions or need further assistance, please don’t hesitate to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

Re:Can't Install Intel Graphics Driver - .NET Runtime Error Appears (i9-13900H / Iris Xe)

KentRusselP_Intel — Wed, 17 Dec 2025 06:46:10 GMT

Hi Keys_1,,

I just wanted to follow up and check if you’ve had a chance to review the information I shared previously. Your feedback is important, and I’d appreciate it if you could share your thoughts at your earliest convenience.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

Re: Re:Can't Install Intel Graphics Driver - .NET Runtime Error Appears (i9-13900H / Iris Xe)

Keys_1 — Thu, 18 Dec 2025 00:13:24 GMT

Hello Kent,

Thank you for your detailed response and for guiding me through the troubleshooting steps.

I would like to provide the requested information and also report an issue regarding the Intel® System Support Utility (SSU).

.NET Desktop Runtime status

I am running Windows 11 x64.
The Intel Graphics Driver installer reports:

“You must install .NET Desktop Runtime to run this application”
Architecture: x64
App host version: 9.0.3

However, the following runtimes are already installed and confirmed via dotnet --list-runtimes:

Microsoft.WindowsDesktop.App 8.0.22
Microsoft.WindowsDesktop.App 9.0.7
Microsoft.WindowsDesktop.App 10.0.1

This confirms that the required .NET Desktop Runtime is present on the system.

Installation attempts

I attempted to install the graphics driver from the Intel official website
(Intel® 11th–14th Gen Processor Graphics – Windows).
I tried:

The standard EXE installer
The ZIP package with manual extraction and installation
Running the installer as Administrator

The issue persists in all cases.
I also confirmed that:

The system has been rebooted
There are no pending Windows Updates
Antivirus software in use is Trend Micro, but .NET is clearly detected by the system

Intel® System Support Utility (SSU)

I attempted multiple times to download Intel® SSU using:

The official Intel support pages
The direct Intel download mirror link

However, all attempts result in an “AccessDenied” error from the Intel download server (XML error response), even when accessing the link directly.
For reference, the official SSU download link below consistently returns an AccessDenied error in my environment:

"https://downloadmirror.intel.com/25293/eng/Intel_SSU.exe"

Because of this, I am currently unable to obtain the SSU log file despite repeated attempts.

Summary

The required .NET Desktop Runtime is installed and verified.
The Intel Graphics Driver installer appears unable to detect it correctly.
SSU cannot be downloaded due to an AccessDenied error on the Intel download server.
This suggests a possible installer detection issue or a known compatibility problem in this environment.

Please let me know how you would like me to proceed given that SSU cannot be obtained from my location.
If there is an alternative method to provide system information or a different diagnostic tool, I will be happy to follow your instructions.

Thank you very much for your continued support.

Best regards,
Keys_1

Re:Can't Install Intel Graphics Driver - .NET Runtime Error Appears (i9-13900H / Iris Xe)

KentRusselP_Intel — Thu, 18 Dec 2025 08:00:56 GMT

Hi Keys_1,

I hope you are doing well. Thank you for your detailed response. Please be assured that we are actively investigating the issue to perform further analysis and troubleshooting. In the meantime, if you have any questions or need additional clarification, please feel free to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

Re:Can't Install Intel Graphics Driver - .NET Runtime Error Appears (i9-13900H / Iris Xe)

KentRusselP_Intel — Fri, 13 Feb 2026 06:13:22 GMT

Hi Keys_1,

Thank you for patiently waiting. Please try downloading and installing the latest Intel Graphics Driver for 11th–14th Gen Intel® processors using the link: Intel® 11th – 14th Gen Processor Graphics - Windows*

Also, please take note that as of September 19, 2025, Intel will move 11th-14th Gen Intel Processor Graphics and related Intel Atom®, Pentium®, and Celeron® processor graphics to a legacy software support model. Intel will provide software support for affected products only for critical fixes and security vulnerabilities. Software updates for these products will move to a quarterly release cadence with additional critical releases as needed.

Only critical fixes and security vulnerabilities will be addressed in quarterly driver releases going forward. As of September 19, 2025, Intel will move 11th-14th Gen Intel Processor Graphics and related Intel Atom®, Pentium®, and Celeron® processor graphics to a legacy software support model. Intel will provide software support for affected products only for critical fixes and security vulnerabilities. Software updates for these products will move to a quarterly release cadence with additional critical releases as needed. Only critical fixes and security vulnerabilities will be addressed in quarterly driver releases going forward."

If you have any further questions or need additional assistance, please feel free to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

Re: Re:Can't Install Intel Graphics Driver - .NET Runtime Error Appears (i9-13900H / Iris Xe)

Keys_1 — Fri, 13 Feb 2026 12:03:10 GMT

Hi Kent,

Thank you for your reply.

I have tried installing the latest driver (32.0.101.7084) again using the link you provided. Unfortunately, the same error still appears:

"You must install .NET Desktop Runtime to run this application."

For your reference:
- Windows 11 x64
- Installed runtimes confirmed via dotnet --list-runtimes:
Microsoft.WindowsDesktop.App 8.0.22
Microsoft.WindowsDesktop.App 9.0.7
Microsoft.WindowsDesktop.App 10.0.1
- App host version shown by the installer: 9.0.3

The issue has been occurring for several months now. Although there is no functional problem at the moment, the Intel Graphics Software repeatedly notifies that an update is available, but installation always fails with the same .NET message.

Since the required .NET Desktop Runtime is clearly installed and detected by the system, this appears to be a detection issue within the installer.

Could you please advise if there is:
- A clean removal method for the current Intel Graphics Software before reinstalling?
- A specific .NET runtime version required (for example, exactly 9.0.3)?
- An alternative installer package?

I appreciate your continued support.

Best regards,
Keys_1

Re:Can't Install Intel Graphics Driver - .NET Runtime Error Appears (i9-13900H / Iris Xe)

KentRusselP_Intel — Thu, 19 Feb 2026 02:14:51 GMT

Hi Keys_1,

Thank you for your detailed response. Please try to do a clean installation of the latest driver ⁠32.0.101.7084 using Display Drive Uninstaller (DDU), here is the link for your reference: How to Use the Display Driver Uninstaller (DDU) to Uninstall a...

Again, please take note that as of September 19, 2025, Intel will move 11th-14th Gen Intel Processor Graphics and related Intel Atom®, Pentium®, and Celeron® processor graphics to a legacy software support model. Intel will provide software support for affected products only for critical fixes and security vulnerabilities. Software updates for these products will move to a quarterly release cadence with additional critical releases as needed.

If you have any further questions or need additional assistance, please feel free to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

Re: Can't Install Intel Graphics Driver - .NET Runtime Error Appears (i9-13900H / Iris Xe)

Keys_1 — Sun, 22 Feb 2026 03:03:59 GMT

Hi Kent,

Thank you for your continued support.

I would like to provide an update regarding this issue.

Using the Intel official installer, the update to version 32.0.101.7084 consistently failed with the message:

"You must install .NET Desktop Runtime to run this application."

However, I recently updated the driver successfully using Norton Driver Updater.

The installation completed without any .NET related error, and the system now shows:

Graphics Driver Version: 32.0.101.7084

Installation Status: Successful

This suggests that the issue may be related to the Intel installer .NET runtime detection rather than the driver package itself.

Since the driver is now correctly installed and functioning, no further action is required on my side.

I wanted to share this information in case it helps with your internal investigation.

Thank you again for your assistance.

Best regards,

Keys_1

Re: Can't Install Intel Graphics Driver - .NET Runtime Error Appears (i9-13900H / Iris Xe)

Bisharat — Sun, 22 Feb 2026 04:19:59 GMT

Hello Kenji,

This usually happens because the installer requires a specific .NET Desktop Runtime version (often .NET 6 x64), not just .NET 8.

Please try this:

Install .NET Desktop Runtime 6.x (x64)
Restart your PC
Run the Intel driver installer as Administrator

If it still fails, use Intel Driver & Support Assistant to install the driver automatically.

Hope this helps.

Re:Can't Install Intel Graphics Driver - .NET Runtime Error Appears (i9-13900H / Iris Xe)

KentRusselP_Intel — Mon, 23 Feb 2026 09:15:54 GMT

Hi Keys_1,

Thank you for your detailed response and for confirming that you were able to install successfully the graphics driver. With that being said, I will proceed to close this inquiry. Should you require further assistance or have additional questions, please feel free to submit a new request. Kindly note that this thread will no longer be monitored once closed.

Hi Bisharat, thank you for your insights!

Best regards,

Kent Russel P.

Intel Customer Support Technician