topic Re:Laptop crashes when installing intel HD Graphics Driver in Graphics

Laptop crashes when installing intel HD Graphics Driver

Rajat3 — Tue, 16 Dec 2025 14:51:04 GMT

I have an Acer Predator Laptop(ph315-53).

intel i7 10870h CPU and Rtx 3060 Laptop GPU

After installing fresh windows when the laptop auto updates the Microsoft Basic display to intel hd graphics the laptop crashes screen goes black and fans keep spinning but unresponsive. After a few minutes a BSOD appears and laptop restarts and after booting it crashes again. But when i unistall the intel Graphics driver in the safe mode the laptop works fine.

What i have tried- installing the graphics driver from acer support

installing older version of intel hd graphics

installing fresh copy of windows 10 and 11

installing the drivers in safe mode

Below is the link for minidumps

https://drive.google.com/drive/folders/1NICtDW6D51RwOU3QWLkcA24p1YEv2pIm?usp=sharing

Re: Laptop crashes when installing intel HD Graphics Driver

RandyT_Intel — Wed, 17 Dec 2025 02:46:07 GMT

Hi @Rajat3,

Thank you for posting here in community. Installing Intel generic graphics driver will overwrite your computer manufacturer (OEM) customized driver. OEM drivers are handpicked and include customized features and solutions to platform-specific issues. The generic Intel driver provides users the latest and greatest feature enhancements and bug fixes that OEMs may not have customized yet to address platform-specific needs.

In addition, Intel has moved 6th - 10th Gen Intel Processor Graphics and related Intel Atom®, Pentium®, and Celeron® processor graphics to a legacy software support model. For more information on this support update and additional changes to the driver package, see Graphics Driver Support Update for 10th Generation and Older Intel Processor Graphics.

If the system stabilizes using the driver from Acer, I highly recommend continuing to use the driver provided by your system manufacturer for optimal compatibility.

Best regards,

Randy T.

Intel Customer Support Technician

Re:Laptop crashes when installing intel HD Graphics Driver

RandyT_Intel — Tue, 23 Dec 2025 04:35:18 GMT

Hi @Rajat3,

Have you had a chance to try the recommendation I provided? Please let me know if there have been any changes or improvements so I can determine the next best course of action.

Looking forward to your update.

Best regards,

Randy T.

Intel Customer Support Technician

Re:Laptop crashes when installing intel HD Graphics Driver

RandyT_Intel — Mon, 29 Dec 2025 04:18:18 GMT

Hi @Rajat3,

Since I haven't heard back from you, I will be closing this thread.

If you need further assistance, please submit a new thread or post a new issue in our community.

Thank you.

Best regards,

Randy T.

Intel Customer Support Technician