topic Re:black screen after installing intel graphics driver in Graphics

black screen after installing intel graphics driver

mk30 — Mon, 29 Dec 2025 05:21:14 GMT

my system is working with basic display adapter when i update new driver then screen go black

windows 11 25h2

intel core ultra 9 285k

gigabyte z 890 aorus elite wifi

g skill trident z 5 ram 16x2

what i do please help

Device name DESKTOP-5L3RJ1Q
Processor Intel(R) Core(TM) Ultra 9 285K (3.70 GHz)
Installed RAM 32.0 GB (31.5 GB usable)
Device ID 7E06F010-1A45-4816-88ED-90AC413B29A9
Product ID 00330-80000-00000-AA818
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro
Version 25H2
Installed on ‎26-‎12-‎2025
OS build 26200.7462
Experience Windows Feature Experience Pack 1000.26100.275.0

Re:black screen after installing intel graphics driver

Mike_Intel — Tue, 30 Dec 2025 04:41:38 GMT

Hello mk30,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

Can you tell me how did you update the driver?
How did you revert back to the previous driver if the screen is black?
Let me also check, can you still see the Boot display and when can you see the black screen upon boot up?
If you can still generate the logs, please do so for me to check the hardware and the driver installed. Please refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:black screen after installing intel graphics driver

Mike_Intel — Thu, 01 Jan 2026 23:44:50 GMT

Hello mk30,

I hope this message finds you well.

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician