topic Re:Fortnite crashing the entire pc after an update in Graphics

Fortnite crashing the entire pc after an update

TheAizen — Tue, 23 Dec 2025 07:59:23 GMT

Hi, so I have a problem where loading into any gamemode of fortnite makes the entire pc crashes. I sent a ticket to epic games but they didn't reply. I was wondering if I was fortnite's fault or intel iris xe's fault ? I discussed about it on reddit, we decided (me and 130 others players) to create a discord to gather informations. We found out that we all or almost all have an intel iris xe and a 11th gen of a cpu (i5, i7) so we came to the conclusion that maybe it was correlate. Can you please investigate by trying to download fortnite on a hardwarde with the same spec (intel iris xe and an 11th gen cpu i5 or i7). Thank you !

Re: Fortnite crashing the entire pc after an update

FPere — Tue, 23 Dec 2025 20:16:16 GMT

Same problem here, I have the same hardware, last driver downloaded, after lobby and loading page, the pc completely crash.

Re: Fortnite crashing the entire pc after an update

RandyT_Intel — Wed, 24 Dec 2025 01:09:55 GMT

Hi @TheAizen,

Thank you for posting in the community. This game has been reported before, and we are aware of the known issues. In the past, some problems were resolved through updates from both Intel and the game developer, including stable driver releases to ensure smooth gameplay.

To help us investigate and determine whether the issue is related to the driver, the game itself, or system hardware requirements, please provide the following information for root cause analysis. I’d also like to set proper expectations: we’ll focus on your system since you created this thread on behalf of other game enthusiasts. Don’t worry, I’ll assist you in getting answers and explanations; I just need your help with data collection so we can proceed.

Please provide:

SSU log report
Game version and source (where you downloaded or are running the game)
Graphics drivers tested (document both OEM and Intel generic drivers if possible)
Confirmation if you performed a clean installation using DDU as part of troubleshooting
Crash report details from Event Viewer (include screenshots)
Exact error message during crashes (include screenshots)
Kernel or complete crash dump (follow instructions in this article)

You may monitor this thread since you have same system issues @FPere

Looking forward to your response.

Best regards,

Randy T.

Intel Customer Support Technician

Re: Fortnite crashing the entire pc after an update

TheAizen — Wed, 24 Dec 2025 10:14:33 GMT

Hi Randy,

Thank you for your detailed response and for assisting me.

Below are the informations you requested regarding my system and the fortnite crashes:

System Information

Please find attached the Intel SSU log report (SSU.txt) .

Game Information

Game: Fortnite
Source: Epic Games Launcher
Game version: ++Fortnite+Release-39.11-CL-49242330-Windows

Graphics Drivers Tested

Intel Iris Xe Graphics
Driver version: 32.0.101.7082
Drivers tested:
- Intel generic graphics driver (only driver tested)
- OEM driver: not tested

DDU Clean Installation

No, I have not performed a clean driver installation using Display Driver Uninstaller (DDU) yet.

Crash Behavior

The system freezes completely when entering a Fortnite match or map.
There is no BSOD , we just can't do anything.
The PC becomes totally unresponsive and requires a hard shutdown using the power button.

Event Viewer

Please find attached screenshots from windows_event_viewer.png.
I consistently observe Kernel-Power (Event ID 41) errors at the time of the crash probably because I have to use the button power to shutdown the laptop

Error Message

No specific on-screen error message appears before the freeze, I cannot take a screenshot since the pc completely frooze.

Crash Dump

I checked my system and found existing dump and minidump files; however, all of them are dated before the Fortnite crashes.
No new dump files are generated during the crashes.
The system freezes completely without a BSOD and requires a hard power-off, which likely prevents Windows from creating a memory dump.

Please let me know if you need any additional information or if you would like me to proceed with further troubleshooting steps such as a DDU clean installation.

Thank you again for your support and assistance.

Best regards,
Patrick

Re: Fortnite crashing the entire pc after an update

Bohdan2 — Wed, 24 Dec 2025 10:47:30 GMT

exactly the same video card and processor, and exactly the same problem, tried to install a clean driver load but nothing helped, and in general tried everything

Re: Fortnite crashing the entire pc after an update

TheAizen — Wed, 24 Dec 2025 10:54:29 GMT

My guess is that it's problably from the processor 11th gen. I've seen many players having the same issue on reddit. Unfortunately epic games are not as reactive as intel so I don't know if we will get this patch before the holydays end. I've sent a report and they just said to re report the bug on fortnite.

Re: Fortnite crashing the entire pc after an update

General_Guile — Thu, 25 Dec 2025 16:29:45 GMT

I wanted to share with the community, Since the latest fortnite update I have been crashing very often on PlayStation 4. I could be mid game or at the end of a battle royal and the game freezes then my PlayStation shuts down. This has been happening since the most recent fortnite update. I've tried reinstalling it, I've tried reboot the PlayStation, it still crashes. I don't think it's my PlayStation, I think the fortnite update is bugged. Any other ps4 fortnite players having the same problem?

Re: Fortnite crashing the entire pc after an update

RandyT_Intel — Fri, 26 Dec 2025 01:00:17 GMT

Hi @TheAizen,

Thank you for sharing this information. I will begin investigating the issue and attempt to replicate it on our end. I'll post an update here or notify you directly once there are any developments. If I need further details, I'll reach out to you here. I appreciate your patience as I work on this matter.

For other community members with similar configurations, please monitor this thread, I will post an update here once my analysis is complete. For PlayStation users @General_Guile , kindly create a separate thread so we can provide responses tailored to your system specifications.

Best regards,

Randy T.

Intel Customer Support Technician

Re:Fortnite crashing the entire pc after an update

RandyT_Intel — Wed, 31 Dec 2025 03:17:53 GMT

Hi @TheAizen,

Your Intel Iris Xe Graphics (i5-1135G7) should be capable of running Fortnite; however, integrated graphics can be sensitive to power and thermal conditions. I noticed multiple Critical events (Event ID 41) from the Kernel-Power source. This typically indicates that the system experienced an unexpected shutdown or restart without completing the normal shutdown process.

Note: Event ID 41 is usually a symptom, not the root cause.

I recommended the following:

(Optional) Lower Fortnite Graphics Settings -(let me know if there's any changes after testing)
- Set graphics to Low or Medium performance mode.
- Disable ray tracing (if any) and reduce resolution if needed.
- Cap frame rate to 60 FPS to reduce GPU load.
Check Power Settings -(let me know if there's any changes after testing)
- Set Windows power plan to High Performance or Balanced.
- Ensure the laptop is plugged in while gaming.
Run Memory Diagnostics -(let me know the results)
- Faulty RAM can cause crashes.
- Use Windows Memory Diagnostic or MemTest86 to check for issues.
Review Event Details -(let me know additional information & provide screenshot)
- Double-click an Event ID 41 entry for more specific error codes.
- Look for any preceding warnings that might indicate the root cause.

Please let me know if you notice any changes after applying these recommendations. I’ll be happy to review additional logs or details for further analysis.

Best regards,

Randy T.

Intel Customer Support Technician

Re:Fortnite crashing the entire pc after an update

RandyT_Intel — Tue, 06 Jan 2026 01:59:05 GMT

Hi @TheAizen,

Have you had a chance to try the troubleshooting steps I provided? Please let me know if there have been any changes or improvements so I can determine the next best course of action.

Looking forward to your update.

Best regards,

Randy T.

Intel Customer Support Technician

Re:Fortnite crashing the entire pc after an update

RandyT_Intel — Wed, 07 Jan 2026 01:03:33 GMT

Hi @TheAizen,

Since I haven't heard back from you, I will be closing this thread.

If you need further assistance, please submit a new thread or post a new issue in our community.

Thank you.

Best regards,

Randy T.

Intel Customer Support Technician

Re: Re:Fortnite crashing the entire pc after an update

TheAizen — Wed, 07 Jan 2026 04:05:54 GMT

Hi @RandyT_Intel, thanks for assisting me. Sorry for my late reply. Fortnite has fix the issue this week and the problem wasn't from the hardware. The problem was probably from Fortnite code itself. Thanks for everything and sorry for bothering !