topic Re: B580 experiences frame drops in some scenes when using DX12 in Monster Hunter: World in Graphics

B580 experiences frame drops in some scenes when using DX12 in Monster Hunter: World

DX10086 — Mon, 02 Feb 2026 05:07:23 GMT

My CPU is an i5-12400, and my GPU is a B580. When using DX12 in Monster Hunter World, the CPU load is extremely high in certain scenes, causing frame drops. When using DX11, the CPU load is normal and the frame rate remains stable. In the Astera investigation base scene, with DX12, the frame rate hovers around 40 FPS, while with DX11, it's approximately 80 FPS. In the "Fade to Black" quest, during the transition phase when the black dragon breathes fire, using DX12 causes the frame rate to drop to around 50 FPS, and in the third phase during the fire-breathing sequence, it drops to about 30 FPS. I speculate that in some situations when using DX12, tasks that should be handled by the GPU are instead delegated to the CPU, leading to this issue.

I used a translation software, and I don't know if it can fully express my thoughts. Below is the original Chinese text.

我的CPU是i5-12400,GPU是B580 在怪物猎人世界中使用DX12，部分场景CPU负载极高导致掉帧。使用DX11时CPU负载正常帧数稳定。在调查据点星辰（Astera）这个场景中使用DX12帧数在40左右,使用DX11帧数在80左右在传说中的黑龙（Fade to Black）这个任务中转阶段喷火时使用DX12会掉帧到50左右，第三阶段喷火时会掉帧到30左右我推测是使用DX12时某些情况下本应由GPU完成的工作交给CPU完成导致的

Re: B580 experiences frame drops in some scenes when using DX12 in Monster Hunter: World

PatrickV_Intel — Tue, 03 Feb 2026 05:55:19 GMT

Hi DX10086,

Thank you for reaching out to the Intel Community Forum. To help us investigate the issue further, please provide the following information:

Aside from switching to DX11 to run the game, have you performed any additional troubleshooting steps to try to resolve the issue?
Have you attempted to remove the graphics driver using Display Driver Uninstaller (DDU) before installing the latest graphics driver?

Additionally, I would like to request three (3) CapFrameX logs related to the FPS issue you encountered while using DX12. Please refer to the instructions in the link below to capture the logs.

Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

Lastly, please generate and share the System Support Utility (SSU) logs from your system.

Please refer to this link for the steps: How to get the How to get the Intel® System Support Utility Logs on Windows*

If you have any questions, feel free to let us know. Thank you.

Best regards,

Patrick V.

Intel Customer Support Technician

Re: B580 experiences frame drops in some scenes when using DX12 in Monster Hunter: World

DX10086 — Tue, 03 Feb 2026 14:31:58 GMT

Thank you for your reply.

QQ Mail indicates that the recipient's domain (noreply@community-mail.intel.com) does not exist, and the email cannot be delivered. Therefore, I can only reply to you directly in the community. Since the community does not support uploading .json files, I have placed them in a compressed package.

My current graphics driver version is 8331. I have tried other WHQL-certified drivers, but the issue has not improved. I also have a laptop equipped with a 5600H and an RTX 3050. When playing Monster Hunter: World using DX12 on the RTX 3050 device, there are no frame drops, and the average frame rate is higher than when using DX11. For the B580 device, I used DDU once. After setting up the system and installing the graphics driver for the first time, the device experienced a black screen and froze. I then used DDU in Safe Mode to remove the drivers before reinstalling them. After that, I have been performing overlay installations of the drivers.

I read the article in the email and encountered a minor issue. In the path %userprofile%\Documents\CapFrameX\Configuration, I did not find a Configuration folder within the CapFrameX folder. Therefore, I manually created a Configuration folder and placed OverlayEntryConfiguration_0.json inside it. However, when I run CapFrameX, the Configuration folder disappears. I am not sure if this is problematic, but I did successfully obtain three CapFrameX logs: Astera_368KB, Research Base_574KB, and Fade to Black_2.66MB. I have included these files in the appendix, along with an SSU report. Please feel free to contact me if you have any questions or updates.

The above content was generated by translation software. Below is the original Chinese text.

感谢你的回复
QQ邮箱显示：收件人（noreply@community-mail.intel.com）所属域名不存在，邮件无法送达，我只能在社区直接回复你。社区不支持上传.json文件所以我把他们放在了压缩包里
我现在的显卡驱动是8331，我尝试过使用其他WHQL驱动。对于这个问题并没有改善。我还有一台搭载了5600H&RTX3050的笔记本电脑，搭载RTX3050的设备使用DX12游玩怪物猎人世界的时候不会出现掉帧的问题并且平均帧数比使用DX11高。使用B580的设备使用过一次DDU，在我安装完系统第一次安装显卡驱动时设备黑屏卡死了，我在安全模式下使用DDU清除驱动后重新安装。在这以后使用驱动程序的覆盖安装。
我读了邮件里的文章，遇到一些小问题。%userprofile%\Documents\CapFrameX\Configuration这个路径下，CapFrameX文件夹里没有发现Configuration。所以我手动创建了一个Configuration文件夹并在里面放入了OverlayEntryConfiguration_0.json，当我运行CapFrameX时Configuration会消失。我不知道这样做是否有问题，不过我确实得到了3份CapFrameX logs。Astera_368KB、Research Base_574KB、Fade to Black_2.66MB。这些文件我已经放到附录里了，还有一份SSU报告。有任何问题或进展欢迎联系我。

Re: B580 experiences frame drops in some scenes when using DX12 in Monster Hunter: World

DX10086 — Tue, 03 Feb 2026 14:36:06 GMT

Thank you for your reply.

Re:B580 experiences frame drops in some scenes when using DX12 in Monster Hunter: World

PatrickV_Intel — Wed, 04 Feb 2026 07:53:58 GMT

Hi DX10086,

Thank you for the update!

Upon reviewing the SSU logs you provided, I noticed that the BIOS is currently outdated. Could you please try updating your BIOS to the latest version? You may download it through the link below:

TX GAMING B760M WIFI D4 – BIOS Version 1825

Additionally, please perform a clean installation of the latest Intel Graphics driver using Display Driver Uninstaller (DDU).

Intel® Arc™ Graphics - Windows* Driver 32.0.101.8425/32.0.101.8362 (WHQL Certified)

Once you have completed the steps above, kindly let me know the outcome.

Best regards,

Patrick V.

Intel Customer Support Technician

Re: Re:B580 experiences frame drops in some scenes when using DX12 in Monster Hunter: World

DX10086 — Wed, 04 Feb 2026 12:49:04 GMT

I do not plan to update the BIOS. However, I have already used DDU in Safe Mode to remove the old graphics driver and installed Intel® Arc™ Graphics - Windows* Driver 32.0.101.8425/32.0.101.8362 (WHQL Certified). The issue still persists when I launch the game for testing.

Re:B580 experiences frame drops in some scenes when using DX12 in Monster Hunter: World

PatrickV_Intel — Thu, 05 Feb 2026 08:32:53 GMT

Hi DX10086,

Thank you for the update. I understand that you prefer not to update the BIOS at this time. However, please note that BIOS updates are important for overall system stability and performance, as they often include fixes, optimizations, and compatibility improvements.

If you are hesitant to perform the BIOS update on your own, I highly recommend contacting Official Support | ASUS for further assistance. They can guide you through the process and ensure the update is performed safely.

Once you have completed the recommended steps, please let me know the outcome so we can proceed accordingly.

Best regards,

Patrick V.

Intel Customer Support Technician

Re:B580 experiences frame drops in some scenes when using DX12 in Monster Hunter: World

PatrickV_Intel — Tue, 10 Feb 2026 00:16:23 GMT

Hi DX10086,

Could you please confirm if you have reviewed the information I posted? Your feedback at your earliest convenience would be greatly appreciated so we can decide on the best way to proceed with resolving this matter.

Best regards,

Patrick V.

Intel Customer Support Technician

Re: B580 experiences frame drops in some scenes when using DX12 in Monster Hunter: World

DX10086 — Tue, 10 Feb 2026 04:37:23 GMT

I've seen your reply. I don't plan to update the BIOS, which is why I haven't responded. Meanwhile, I noticed that this is a known issue, as mentioned in this link: https://www.intel.cn/content/www/cn/zh/support/articles/000100901/graphics.html

Re:B580 experiences frame drops in some scenes when using DX12 in Monster Hunter: World

PatrickV_Intel — Tue, 10 Feb 2026 08:16:06 GMT

Hi DX10086,

Thank you for the update. I acknowledge your decision not to proceed with the BIOS update at this time.

I will continue to investigate this matter further. However, please be advised that if we are unable to reproduce the issue on our end, additional troubleshooting steps—including a BIOS update—may be required to accurately diagnose and resolve the problem.

Your patience and understanding are greatly appreciated.

Best Regards,

Patrick V.

Intel Customer Support Technician

Re: B580 experiences frame drops in some scenes when using DX12 in Monster Hunter: World

VonM_Intel — Thu, 19 Feb 2026 03:20:10 GMT

Hello DX10086,

Thank you for your continued cooperation.

I would like to inform you that we are currently investigating the reported issue. To help us properly analyze and replicate the behavior, kindly perform and provide the following:

Please perform a clean installation and reinstall the latest graphics driver version 32.0.101.8509
Share the exact in-game graphics settings you are using.
Provide a new CapFrameX capture using the latest graphics driver.
Confirm whether the issue only occurs during the Astera and Fade to Black quests, or if it happens during every cut scene in the game.

This information will greatly assist us in our investigation and in accurately simulating the issue on our end

Best Regards,

Von M.

Intel Customer Support Technician

Re: B580 experiences frame drops in some scenes when using DX12 in Monster Hunter: World

DX10086 — Thu, 19 Feb 2026 10:59:39 GMT

I have installed the latest 8509 driver, but it has not improved the issue. Many areas in the game have this problem, with Astera being the most severe, followed by Research Base. Seliana and the Hoarfrost Reach rarely experience this issue.

Re: B580 experiences frame drops in some scenes when using DX12 in Monster Hunter: World

VonM_Intel — Fri, 20 Feb 2026 02:49:40 GMT

Hello DX10086,

I’ll need to conduct additional research on this issue and will post an update in this thread once I have more information about this matter.

Best Regards,

Von M.

Intel Customer Support Technician

Re: B580 experiences frame drops in some scenes when using DX12 in Monster Hunter: World

DX10086 — Sun, 22 Feb 2026 22:29:00 GMT

I have made a new discovery: this issue occurs in the Windows 11 system. When I run Monster Hunter: World on Windows 10, DX12 performs normally.

Re: B580 experiences frame drops in some scenes when using DX12 in Monster Hunter: World

VonM_Intel — Mon, 23 Feb 2026 06:56:22 GMT

Hello DX10086,

Thank you for reporting this issue. Our priority is to target the most popular games and apps to focus our efforts on providing a high-quality, stable experience for the broadest set of users. We will continue to improve our software performance and compatibility throughout 2025 and beyond. While we can’t accommodate your request at this time, please watch this article on our website for any possible changes to this situation.

Best Regards,

Von M.

Intel Customer Support Technician