topic Re:Game Support-Elden Ring Nightreign in Graphics

Game Support-Elden Ring Nightreign

ironfish — Sun, 08 Mar 2026 22:26:13 GMT

I am making this post to see if any changes/fixes have been made to nightreign by the intel team.

the game still shows the white screen of death, and I can't fix the issue by downgrading my driver version because my cpu is a 13th gen I7. so, I can't go below driver 30.xx.

my specs are:

i7 13th gen 13620h

16gb of ddr5

intel uhd graphics. driver: 32.0.101.7084

I hope you fix this issue instead of replying with "your hardware doesn't meet the minimum requirements"

you said the same thing about: spider-man, spider-man miles morales, the last of us 1 and 2. yet you still fixed the same games later.

this is a driver issue not a game issue since eldenring works perfectly fine.

please fix this issue.

thanks.

Re:Game Support-Elden Ring Nightreign

KentRusselP_Intel — Mon, 09 Mar 2026 08:56:18 GMT

Hi ironfish,

Thank you for reaching out to the Intel Community Forum. I appreciate your message, and I’m here to assist you with your concern. To help us better understand the issue and provide accurate support, could you please share the following details:

What specific error message or behavior appears when the “white screen of death” occurs? Does the game crash, freeze, or stay unresponsive?
At what point does the white screen appear—during launch, loading screens, or during gameplay?
Have you tried running the game in compatibility mode or as an administrator?
Have you performed a clean installation of your graphics driver using DDU (Display Driver Uninstaller)?
Are you using any overlays (Steam, Discord, etc.) that might interfere with the game?
Have you tested the game with all graphics settings set to the lowest?
Have you checked for and installed all available Windows updates?
What power plan is currently selected, and have you tried switching to High Performance mode?
Since you mentioned that other games were eventually fixed, are you now able to run previously problematic titles (such as the Spider-Man series or The Last of Us) without issues?

Additionally, to help us better understand your system configuration, we kindly request that you provide the Intel® System Support Utility (SSU) report. This file includes essential hardware and software information that will assist us in troubleshooting.

Please follow these steps:

Download and run the Intel® SSU application.
The tool will generate a text file with your system details.
Refer to this guide for instructions: Help Guide for the Intel® System Support Utility
Attach the generated file to your response.

If you have any other questions or need further assistance, please don’t hesitate to let us know.

Best regards,

Kent Russel P.

Intel Customer Support Technician

Re: Re:Game Support-Elden Ring Nightreign

ironfish — Mon, 09 Mar 2026 18:56:44 GMT

Thank you, Kent, for you quick response.

the white screen appears as soon as I launch the game, and it crashes immediately.

it appears during launch.

yes, I have tried, sadly to no result.

yes, I have performed a clean installation.

I tried launching the game with and without any overlays.

I can't test the game because it doesn't start.

yes, I have installed the latest windows updates.

I am currently using the High-Performance mode power plan.

yes, I have launched and played, spider-man and the last of us after being fixed.

I really hope this issue can be fixed, and sorry for any inconvenience.

Re:Game Support-Elden Ring Nightreign

KentRusselP_Intel — Tue, 10 Mar 2026 09:02:07 GMT

Hi ironfish,

Thank you for your response. Please try the following steps:

Force DirectX 11 mode by adding the launch parameter: -dx11 or -d3d11
Try running the game in compatibility mode (Windows 10/8)
Set Windows Graphics Performance Preference to High Performance
Enable the XMP profile for your DDR5 memory
Ensure that the latest Windows updates are installed
Try reinstalling the game on a different drive

If the issue persists, please provide the following for further investigation:

Your in‑game settings, especially the graphics settings
The latest SSU report
An image of the white screen of death error

If you have any additional questions or need further assistance, please don’t hesitate to let us know.

Best regards,

Kent Russel P.

Intel Customer Support Technician

Re: Re:Game Support-Elden Ring Nightreign

ironfish — Tue, 10 Mar 2026 21:36:05 GMT

I tried using dx11, but it didn't work.

same thing with compatibility mode.

I am pretty sure graphics performance is already on.

my laptop doesn't have an xmp profile.

windows is already updated to the latest update.

and I have already tried plying the game on different drives.

I can't change the graphics settings because I can't make it past launch.

I found a video on YouTube that shows you what happens when I try to launch the game. ELDEN RING NIGHTREIGN - INTEL Iris XE

Re:Game Support-Elden Ring Nightreign

KentRusselP_Intel — Wed, 11 Mar 2026 08:12:07 GMT

Hi ironfish,

Thanks for your detailed response, upon further checking, please be advised that Intel UHD Graphics does not meet the minimum specifications established by the game developer. While some users may have been able to run previous versions or similar games, this particular version appears to use updated rendering features that are either not supported or unstable on this hardware. We recommend contacting the game developer directly, as they are in the best position to determine if support or a workaround can be provided.

With that being said, I will proceed to close this inquiry. Should you require further assistance or have additional questions, please feel free to submit a new request. Kindly note that this thread will no longer be monitored once closed.

Best regards,

Kent Russel P.

Intel Customer Support Technician