topic Re: Re:Intel UHD Graphics 770 with BSOD Bug Check 139 with Drivers Version beyond 31.0.101.4255 in W in Graphics

Intel UHD Graphics 770 with BSOD Bug Check 139 with Drivers Version beyond 31.0.101.4255 in Win11

iridevtwins — Wed, 25 Mar 2026 15:45:50 GMT

On a Lenovo M70s Gen 3 PC with the Intel UHD Graphics 770 onboard video, we've seen Win11 systems recently begin to BSOD with the bugcheck code 139 when the driver version is beyond 31.0.101.4255. Drivers after this, whether installed from Intel's latest 32.0.101.7085 or Lenovo's 32.0.101.7084 are crashing repeatedly with the dump file indicating that the gpu memory manager reporting a double-remove. This is despite any changes to BIOS versions, Win11 builds (23H2, 24H2, 25H2), Hotfixes/updates, etc. Resetting the driver back to 31.0.101.4255 seems like our only option but we're concerned if the driver gets updated again if the problem will return. Anyone else seeing this?

KERNEL_SECURITY_CHECK_FAILURE (139)
A kernel component has corrupted a critical data structure.  The corruption
could potentially allow a malicious user to gain control of this machine.
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffad0440d9f390, Address of the trap frame for the exception that caused the BugCheck
Arg3: ffffad0440d9f2e8, Address of the exception record for the exception that caused the BugCheck
Arg4: 0000000000000000, Reserved

Re:Intel UHD Graphics 770 with BSOD Bug Check 139 with Drivers Version beyond 31.0.101.4255 in Win11

BrenzL_Intel — Thu, 26 Mar 2026 16:05:53 GMT

Hello iridevtwins,

Thank you for reaching out to the Intel Community Forum.

We’re sorry to hear that you’re experiencing repeated BSODs on your Lenovo M70s Gen 3 system. To help us better understand and investigate this issue, we would appreciate it if you could provide the following information:

Have you already contacted Lenovo (OEM) regarding this concern? If so, please share any feedback or recommendations they provided.
From which source did you download and install the graphics driver (Intel website, Lenovo support page, or Windows Update)?
Have you used Display Driver Uninstaller (DDU) to completely remove all residual drivers and installed new drivers?

Additionally, to gain a comprehensive understanding of your system configuration, please generate and share a report using the Intel® System Support Utility (SSU). This report will provide us with detailed system information needed for further analysis.

How to generate the SSU report:

Download the Intel® System Support Utility for Windows from the official Intel website.
Once downloaded, launch SSU.exe.
Under Scan, check the box for Everything.
Click Scan.
When the scan is complete, click Next.
Click Save, then upload the generated text file here.

If you have any questions while completing these steps, please let us know. We’ll be glad to assist.

Thank you.

Re: Re:Intel UHD Graphics 770 with BSOD Bug Check 139 with Drivers Version beyond 31.0.101.4255 in W

iridevtwins — Fri, 27 Mar 2026 16:17:49 GMT

Hi and thank you for replying.

I'm working to pull in a system to run diagnostics for you. In the meantime, I wanted to answer your questions:

1. We did not contact Lenovo. Since the problem seemed isolated to your graphics chip and/or driver, we reached out to you first.

2. The latest graphics drivers were downloaded from Lenovo and Intel with no result difference between the two. I believe Lenovo's download was version .7084 while your site offered .7085.

3. We did not use the DDU. However, performing a downgrade to .4255 via the pnputil tool suppressed the BSOD activity altogether seemingly where residual driver files was not a factor. We can try if you think it makes a difference.

Once I have the results from the SSU, I will attach it.

Thanks again!

Re:Intel UHD Graphics 770 with BSOD Bug Check 139 with Drivers Version beyond 31.0.101.4255 in Win11

ChristianA_Intel — Sat, 28 Mar 2026 01:41:04 GMT

Hello iridevtwins,

Thank you for your detailed update, I appreciate the information you’ve shared.

I understand that you have already tested both Lenovo and Intel graphics driver versions with no difference in behavior, and that downgrading to version .4255 helped suppress the BSOD activity. This is helpful information for our investigation.

In the meantime, I will wait for the SSU report once you have completed the diagnostics. This will help us better understand your system configuration and identify any potential factors contributing to the issue.

Please feel free to send it over once available, and I’ll continue assisting you from there.

Thank you for your understanding and patience while I work with you on this issue.

Re: Re:Intel UHD Graphics 770 with BSOD Bug Check 139 with Drivers Version beyond 31.0.101.4255 in W

iridevtwins — Mon, 30 Mar 2026 14:20:24 GMT

Hi Christian_A,

I have attached the results of the diagnostics as requested. For transparency, the results are with the latest Intel driver installed on the system (32.0.101.7085). We had the .4255 driver installed on it while it was in production for stability purposes but upgraded to the latest in the event it would yield results that would be helpful to you given it was a version we observed failures on. Other versions, we've seen fail, were 31.0.101.5590, 32,0.101.6129, 32.0.101.7026 and 32.0.101.7084.

On this particular system, there were 17 bug check code 139 events since February 2026.

Please let me know if you need anything else. We are eager to address this and ensure no future drivers being applied to these systems will not cause the behavior to return.

Thank you!

Re:Intel UHD Graphics 770 with BSOD Bug Check 139 with Drivers Version beyond 31.0.101.4255 in Win11

BrenzL_Intel — Tue, 31 Mar 2026 00:46:34 GMT

Hello iridevtwins,

Thank you for the detailed diagnostics information and for sharing the SSU report. We appreciate the time and effort you’ve taken to isolate this behavior across multiple driver versions and Windows builds.

Before we proceed further, please note that the Lenovo M70s Gen 3 is an OEM system. While we will continue to assist with general troubleshooting and analysis, there are cases where the Original Equipment Manufacturer (Lenovo) may need to be involved, as OEMs can introduce platform‑specific customizations, firmware changes, or feature tuning that affects graphics behavior. If the issue persists beyond general troubleshooting, Lenovo would be the appropriate point of contact for OEM‑specific investigation.

Intel® Graphics Driver Support Model – Important Information

For clarity, Intel graphics drivers follow a legacy software support model depending on processor generation:

10th Generation and Older Intel® Processor Graphics

As of July 27, 2022, Intel moved 6th–10th Gen Intel® Processor Graphics (including related Intel Atom®, Pentium®, and Celeron® processor graphics) to a legacy support model.
Under this model:
- Only critical fixes and security vulnerabilities are addressed.
- Driver updates are released on a quarterly cadence or as needed.

11th–14th Generation Intel® Processor Graphics

As of September 19, 2025, Intel moved 11th–14th Gen Intel® Processor Graphics (including related Intel Atom®, Pentium®, and Celeron® processor graphics) to a legacy support model.
Under this model:
- Intel provides updates only for critical fixes and security vulnerabilities.
- Driver releases follow a quarterly cadence, with additional critical releases as required.

Please note that even if a fix is identified by our development teams, such fixes may only be included in Intel® Core™ Ultra Series 1 or newer graphics drivers and may not be back‑ported to legacy driver branches applicable to your Intel® UHD Graphics 770.

Would you like to continue with support under these conditions?

Once we have your confirmation, we’ll review the information you’ve provided and determine the best possible next steps for your case.

Thank you for your understanding, and we look forward to your response.

Best regards,

Brenz L.

Intel Customer Support Technician

Re: Re:Intel UHD Graphics 770 with BSOD Bug Check 139 with Drivers Version beyond 31.0.101.4255 in W

iridevtwins — Tue, 31 Mar 2026 14:23:41 GMT

Hi Brenz,

Yes, we would like to continue. I understand the support model for legacy graphic controllers as you explained, but we would still like to understand why the Intel GPU is behaving this way. Identifying the cause of the problem is our main objective currently, so your involvement based on how we see that the Intel driver version affects the behavior seems necessary.

We will also raise the issue with Lenovo in parallel.

Thank you.

Re:Intel UHD Graphics 770 with BSOD Bug Check 139 with Drivers Version beyond 31.0.101.4255 in Win11

BrenzL_Intel — Wed, 01 Apr 2026 00:06:48 GMT

Hello iridevtwins,

Thank you for confirming that you’d like to continue with the support and for providing detailed context regarding the behavior observed across multiple driver versions. We appreciate your continued cooperation and your effort to investigate this issue in parallel with Lenovo.

As a next step, we would like to fully rule out any remaining driver components by performing a clean driver removal using Display Driver Uninstaller (DDU).

Step 1: Clean Driver Removal Using DDU

Please follow the steps below:

Download the latest version of Display Driver Uninstaller (DDU) from the official source.
If you download the installer, run it and note that it will create a shortcut on the desktop.
If you download the portable/self‑extracting version, extract it and remember the extraction path.
Reboot the system into Windows Safe Mode
(You may refer to Microsoft’s guide: Start your PC in Safe Mode in Windows).
Once in Safe Mode, run the DDU executable:
- Use either the desktop shortcut or the extraction path you selected.
When the Options window appears, click Close.
Set:
- Device Type: GPU
- Device: Intel Graphics (or select all GPUs if performing a full cleanup)
Click Clean and Restart.
Allow the process to complete. The system will automatically reboot back into normal Windows mode.

After completing these steps, please install the latest Intel graphics driver and observe the system behavior.

Step 2: Event Viewer Logs (If the Issue Persists)

If the issue persists after performing the DDU cleanup and reinstalling the driver, please provide the relevant Event Viewer logs to help us further analyze the behavior:

Open Event Viewer (eventvwr.msc).
Navigate to:
- Windows Logs → System
- Windows Logs → Application
Look for events around the time of the BSODs, particularly those related to:
- BugCheck
- Display
- Kernel‑Power
- WHEA‑Logger
Right‑click the relevant logs and select Save All Events As…
Save the files in .evtx format and attach them here for review.

Once completed, please let us know the results so we can continue evaluating the issue and recommend the next steps.

Thank you for your cooperation and patience.

Best regards,

Brenz L.

Intel Customer Support Technician

Re:Intel UHD Graphics 770 with BSOD Bug Check 139 with Drivers Version beyond 31.0.101.4255 in Win11

BrenzL_Intel — Wed, 01 Apr 2026 00:08:07 GMT

Hello iridevtwins,

As a next step, we would like to fully rule out any remaining driver components by performing a clean driver removal using Display Driver Uninstaller (DDU).

Step 1: Clean Driver Removal Using DDU

Please follow the steps below:

Download the latest version of Display Driver Uninstaller (DDU) from the official source.
If you download the installer, run it and note that it will create a shortcut on the desktop.
If you download the portable/self‑extracting version, extract it and remember the extraction path.
Reboot the system into Windows Safe Mode
(You may refer to Microsoft’s guide: Start your PC in Safe Mode in Windows).
Once in Safe Mode, run the DDU executable:
- Use either the desktop shortcut or the extraction path you selected.
When the Options window appears, click Close.
Set:
- Device Type: GPU
- Device: Intel Graphics (or select all GPUs if performing a full cleanup)
Click Clean and Restart.
Allow the process to complete. The system will automatically reboot back into normal Windows mode.

After completing these steps, please install the latest Intel graphics driver and observe the system behavior.

Step 2: Event Viewer Logs (If the Issue Persists)

If the issue persists after performing the DDU cleanup and reinstalling the driver, please provide the relevant Event Viewer logs to help us further analyze the behavior:

Open Event Viewer (eventvwr.msc).
Navigate to:
- Windows Logs → System
- Windows Logs → Application
Look for events around the time of the BSODs, particularly those related to:
- BugCheck
- Display
- Kernel‑Power
- WHEA‑Logger
Right‑click the relevant logs and select Save All Events As…
Save the files in .evtx format and attach them here for review.

Once completed, please let us know the results so we can continue evaluating the issue and recommend the next steps.

Thank you for your cooperation and patience.

Best regards,

Brenz L.

Intel Customer Support Technician

Re: Re:Intel UHD Graphics 770 with BSOD Bug Check 139 with Drivers Version beyond 31.0.101.4255 in W

iridevtwins — Wed, 01 Apr 2026 15:14:53 GMT

Hi Brenz,

Since the system we're using for the diagnostics was pulled from production and we do not know what the trigger is for the BSOD, attempting to perform a clean uninstall with your utility and installing the latest may not yield whether it resolved the issue or not. Additionally, we've already looked at the events (application and system) around the time of the BSOD and the only BugCheck event was as mentioned previously code 139). There are no display or WHEA-Logger related events and the Kernel-Power events are not deterministic of any issues (informational only during bootup). We will try to reproduce the issue first over the next day or so and see if we can get it to fail. Should we achieve this, we can then try your uninstall instructions and see if we can reproduce it again.

Separately, we're now also working with Lenovo in parallel to run their diagnostics as you recommended. We only have the one system off production to use for this effort, so we are also running their tools on it. We may have to do the diagnostics and testing in series, so we don't complicate the set up further.

We will inform you of their analysis once we receive them or let you know if we successfully reproduced the BSOD. Please keep this open in the meantime.

Thanks.

Re:Intel UHD Graphics 770 with BSOD Bug Check 139 with Drivers Version beyond 31.0.101.4255 in Win11

BrenzL_Intel — Thu, 02 Apr 2026 00:33:52 GMT

Hello iridevtwins,

Thank you for the update and for outlining your current approach. We understand the constraints with using a production-pulled system and appreciate you working to reproduce the issue first before applying further changes.

We also acknowledge your parallel engagement with Lenovo and understand the need to run diagnostics in series to avoid impacting the system setup. Please keep us posted on Lenovo’s findings or if you are able to successfully reproduce the BSOD. We will keep this case open in the meantime.

Thank you for your continued cooperation.

Best regards,

Brenz L.

Intel Customer Support Technician

Re:Intel UHD Graphics 770 with BSOD Bug Check 139 with Drivers Version beyond 31.0.101.4255 in Win11

BrenzL_Intel — Mon, 06 Apr 2026 18:40:23 GMT

Hello iridevtwins,

I hope your ongoing case with Lenovo is progressing well. Please let us know if you have already carried out any of their recommended actions or received any findings from their analysis.

Your feedback at your earliest convenience would be greatly appreciated so we can determine the best way to proceed with resolving this matter.

Best regards,

Brenz L.

Intel Customer Support Technician

Re:Intel UHD Graphics 770 with BSOD Bug Check 139 with Drivers Version beyond 31.0.101.4255 in Win11

BrenzL_Intel — Tue, 07 Apr 2026 18:55:35 GMT

Hello iridevtwins,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Brenz L.

Intel Customer Support Technician