topic Re: Re:Crashing in Graphics

Crashing

Arcuser1 — Fri, 27 Mar 2026 15:16:10 GMT

I have an a750 that keeps crashing when playing battle front 2. I tried the following:dx11,disable full screen optimizations, change to gpu scaled and nothing worked except reverting to 8509

Re:Crashing

EnricoB_intel — Sat, 28 Mar 2026 02:36:19 GMT

Hi Arcuser1,

Thank you for providing these details. This information is very helpful in narrowing down the issue.

To better understand the situation, I would like to ask a few additional questions:

Could you please confirm your current graphics driver version?
Is the issue only occurring with Star Wars Battlefront II, or does it also happen with other applications or games?

I appreciate your cooperation and look forward to your response.

Re: Re:Crashing

Arcuser1 — Wed, 01 Apr 2026 06:55:18 GMT

Yes only occurs with battlefront 2 but causescpc to freeze, flicker forcing me to reboot, while downgrading to 8509 fixes the problem i lose about 40 fps in gtav so now im currently waiting for the latest driver

Re:Crashing

EnricoB_intel — Thu, 02 Apr 2026 00:06:43 GMT

Hi Arcuser1,

Thank you for your reply.

To further check and investigate this issue internally, may I kindly request the crash dump?

You can check this for guidance: Generate a kernel or complete crash dump - Windows Client | Microsoft Learn

Additionally, could you please let us know when the crashes occur? For example, do they happen when launching the game, during gameplay, or at a specific point within the game?

To better understand your system's configuration, we kindly request that you download the Intel® System Support Utility for Windows* software.

You can find the download link here:

Intel® System Support Utility for Windows*
- Here's a quick guide on using the Intel SSU:

Download and launch SSU.exe.
Check the box for "Everything."
Click "Scan."
When the scanning is complete, click "Next."
Click "Save."
Please send the saved file to us.

This information will greatly assist us in diagnosing and addressing the specific concerns with your system. If you encounter any challenges during this process or have additional questions, please don't hesitate to let us know.

I appreciate your cooperation and look forward to your response.

Re:Crashing

EnricoB_intel — Mon, 06 Apr 2026 18:06:30 GMT

Hi Arcuser1,

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Enrico B.

Intel Customer Support Technician

Re:Crashing

EnricoB_intel — Sun, 12 Apr 2026 21:35:32 GMT

Hi Arcuser1,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Enrico B.

Intel Customer Support Technician