topic Re:Startup Issues in Graphics

Startup Issues

pmruzicka — Mon, 13 Apr 2026 20:32:12 GMT

I need to know what this folder is for? I am constantly getting error messages that an Intel program (intel-staw.exe) cannot start, and the file points to this folder: AppData/Local/367606970 under Users. Please explain what is going on and why this suddenly is causing startup issues? Can this folder be deleted? What is this folder for? Can anyone help me? OS Win 11 25H2. Only happened after last Intel DSA updates.

Re:Startup Issues

Jobert_Intel — Tue, 14 Apr 2026 00:46:21 GMT

Hi pmruzicka,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

Does this error appear every time you start Windows?
Have you tried running Intel DSA manually to see if it works?
Are you experiencing any other Intel software issues?
When exactly did you last update Intel DSA?
What is the complete error message you're receiving?
Can you share a photo or video of the issue?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

Best Regards,

Jobert T.

Intel Customer Support Technician

Re:Startup Issues

Jobert_Intel — Thu, 16 Apr 2026 00:48:54 GMT

Hi pmruzicka,

I just wanted to follow up to see if you had a chance to review the information I posted. Your feedback at your earliest convenience would be greatly appreciated. Thank you.

Jobert T.

Intel Customer Support Technician

Re:Startup Issues

Jobert_Intel — Tue, 21 Apr 2026 01:10:01 GMT

Hi pmruzicka,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best Regards,

Jobert T.

Intel Customer Support Technician