topic PUBG PC crashing on latest intel arc drivers 8724 and 8735. Latest previous version, 8629 works well in Graphics

PUBG PC crashing on latest intel arc drivers 8724 and 8735. Latest previous version, 8629 works well

Badurmagi — Thu, 23 Apr 2026 17:25:51 GMT

PUBG PC crashing on the latest Intel Arc drivers 8724 and 8735. The latest previous version, 8629, works well.

Tried DDU and reinstalling, but nothing about the latest driver works.

Only way to play the game is to roll back to previous versions.

Any suggestions?

Arc a750

Win 11 Pro
R7 5700x
16gb RAM
Verified steam files, but does not work

Re:PUBG PC crashing on latest intel arc drivers 8724 and 8735. Latest previous version, 8629 works well

Robin_Intel — Thu, 23 Apr 2026 21:47:13 GMT

Hi Badurmagi,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

May I know if you're using a laptop (Kindly provide us the specific make and model) or Desktop?

Does the issue occur only during cutscenes? Or does it also happen during regular gameplay or menus?

When did the issue start? Was it after a specific driver update or game patch?

What are the troubleshooting steps that you tried so far?

Is the Resizable Bar enabled?

Have you tried adjusting the graphics settings?

Could you provide a screenshot of your in-game display and graphics settings?

Which gaming platform did you use to download the game?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Robin G.

Intel Customer Support Technician.

Re:PUBG PC crashing on latest intel arc drivers 8724 and 8735. Latest previous version, 8629 works well

Robin_Intel — Tue, 28 Apr 2026 17:32:25 GMT

Hi Badurmagi,

Did you have a chance to review the previous post? Please feel free to reach out if you have any questions. Thank you.

Best regards,

Robin G.

Intel Customer Support Technician.

Re:PUBG PC crashing on latest intel arc drivers 8724 and 8735. Latest previous version, 8629 works well

Mike_Intel — Thu, 30 Apr 2026 18:44:06 GMT

Hi Badurmagi,

I hope you are having a good day.

I am sending another follow up on the information that I requested.

Since we have not heard back from you, I need to close this inquiry.

If you need further assistance, please post a new question as this thread will no longer be monitored.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician