GraphicsのトピックRe: B580 Heroes of the Storm driver

B580 Heroes of the Storm driver

Arcabuz — Sun, 03 May 2026 00:37:58 GMT

Good evening.
I'd like to report a bottleneck driver in heroes of the storm (blizzard).
I notice that the game is running well however it not load well at the launch game.
The launch is spanning 10 minutes to enter the game in pretty much.
Would you fix it?
Ty for you all support!

Re:B580 Heroes of the Storm driver

KentRusselP_Intel — Mon, 04 May 2026 03:08:24 GMT

Hi Arcabuz,

Thank you for reaching out to the Intel Community Forum. I appreciate your message and want to assure you that I’m here to assist you with your concern. To better understand the issue and provide accurate support, could you please share the following details:

How much RAM do you have?
Is Heroes of the Storm installed on an SSD or on a hard drive?
When did this long launch time issue first start occurring?
Did you recently update your graphics drivers before this issue began? have you used Display Driver Uninstaller (DDU) before updating the graphics driver?
During the 10-minute launch, what exactly happens? (Black screen, loading screens, freezing at specific points?) Please provide a video recording of the issue.
Does the game eventually load and run normally once you get past the initial launch?
Are you seeing any error messages during launch?
Have you tried launching the game as administrator?
Have you verified the game files through the Battle.net client?
Are other games launching normally, or is this specific to Heroes of the Storm?

These details will help pinpoint whether this is a driver compatibility issue, storage problem, or another system-related cause.

Additionally, to help us better understand your system configuration and provide accurate support, we kindly request that you share the Intel® System Support Utility (SSU) logs from your device. These logs contain important details about your hardware and software environment, which are crucial for troubleshooting.

Please follow these steps:

1. Download and run the Intel® SSU application.

2. The tool will generate a text file containing your system information.

3. Refer to this guide for detailed instructions: Help Guide for the Intel® System Support Utility

4. Once completed, please attach the generated file to your response.

If you have any additional questions or need further assistance, please don’t hesitate to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

Re: B580 Heroes of the Storm driver

Arcabuz — Tue, 05 May 2026 17:43:42 GMT

1- 16gb(2x8) Geil evo potenza ddr4 3200 cl16
2- Its installed on m.2 SSD 500gb.
3- It did happen at the first time i set the graphic card.

4- I do often update drivers. I have never used DDU. How could i handle it?

5- Load screen. After press ''play'' on blizzard app to launch the game. The time spent at ''preparing game data'' is so huge.

6- Yes sir, it really does!

7- --
8- --
9- --
10- I get some hassle running BattleField 6 and Diablo 2 at the first time in the middle of the match. The game crashe at once without any advise. It occurs 1 time only. After that all these game running well.

Prompt:
Setup<Ryzen 3 4350g/B550M/16gb(2x8) 3200 cl16 ram/Intel Arc b580/ SSD nvme m.2 500gb

Best regards,
Victor.

Re:B580 Heroes of the Storm driver

KentRusselP_Intel — Wed, 06 May 2026 01:57:32 GMT

Hi Arcabuz,

Thanks for getting back, please provide the requested Intel SSU logs from your system for further investigation of your concern.

Please follow these steps:

1. Download and run the Intel® SSU application.

2. The tool will generate a text file containing your system information.

3. Refer to this guide for detailed instructions: Help Guide for the Intel® System Support Utility

4. Once completed, please attach the generated file to your response.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

Re: Re:B580 Heroes of the Storm driver

Arcabuz — Wed, 06 May 2026 17:09:30 GMT

I'm following up with current ticket.

Best regards,
Victor.

Re:B580 Heroes of the Storm driver

KentRusselP_Intel — Thu, 07 May 2026 00:09:30 GMT

Hi Arcabuz,

Thank you for providing the Intel SSU logs. After reviewing them, I noticed that your current Intel® Arc™ B580 Graphics driver (version 32.0.101.8629) is not up to date. The latest available version is 32.0.101.8737.

With that in mind, I recommend completely removing the existing graphics driver and performing a clean installation of the latest version.

Step 1: Uninstall the Current Driver Using DDU

Please follow the steps below to use Display Driver Uninstaller (DDU):

Download the latest version of ⁠DDU.
If you downloaded the installer version, run it to create a desktop shortcut.
If you downloaded the portable/self-extracting version, extract it and note the file location.
Restart your system in Windows Safe Mode (refer to “⁠Start your PC in Safe Mode in Windows”).
Launch DDU using the desktop shortcut or extracted file path.
In the Options window, click Close.
Set the device type to GPU and select the appropriate device (you may choose all GPUs for a full cleanup).
Click Clean and restart (or Clean and shutdown, depending on your preference).
Wait for the process to complete; the system will automatically restart or shut down.

For reference: How to Use the Display Driver Uninstaller (DDU) to Uninstall a...

Step 2: Install the Latest Graphics Driver

After removing the current driver, proceed with installing the latest version:

Download the Intel® Graphics Driver 32.0.101.8737.
Run the .exe file to start the installation.
Accept the Intel Software License Agreement.
Select the option to perform a clean installation.
Click Start to begin installation.
Restart the system if prompted.

For guidance: Clean Installation of Intel® Graphics Drivers in Windows*

If you have any questions or need further clarification, please feel free to reach out—I’ll be happy to assist you.

Best regards,

Kent Russel P.

Intel Customer Support Technician