topic Re: Re:My 100hz Monitor is locked at 75hz ( i5 12400 / Intel UHD 730 Graphics ) in Graphics

My 100hz Monitor is locked at 75hz ( i5 12400 / Intel UHD 730 Graphics )

NotAerx — Tue, 12 May 2026 15:28:56 GMT

Hello,

My 100 Hz monitor, which worked before, is now stuck at 75 Hz after I installed the latest drivers. I don't know how to fix it, and I tried every method I could find. None of them worked. Please help me. My monitor is a HIKVIS ION 22-inch 100Hz model, and my HDMI cable is a high-speed HDMI cable with Ethernet support. Also, before I upgraded my Windows a month ago, I was able to fix this issue by going to the device manager and rolling back the driver from there. And it worked, but after I upgraded my Windows, I could not roll back my driver, and now I'm stuck at 75Hz. Please help me

Re:My 100hz Monitor is locked at 75hz ( i5 12400 / Intel UHD 730 Graphics )

Robin_Intel — Tue, 12 May 2026 22:22:20 GMT

Hi NotAerx,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

When did the issue start? Was it after a specific driver update or game patch? you mentioned ", I was able to fix this issue by going to the device manager and rolling back the driver from there. And it worked," may I know what is the specific graphics driver you rolled back?

What are the troubleshooting steps that you tried so far?

Is the Resizable Bar enabled?

Have you used Display Driver Uninstaller (DDU) to completely remove all residual drivers and installed a new one?

Have you tried adjusting the graphics settings?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Robin G.

Intel Customer Support Technician.

Re: Re:My 100hz Monitor is locked at 75hz ( i5 12400 / Intel UHD 730 Graphics )

NotAerx — Wed, 13 May 2026 06:57:47 GMT

Hello,

Thank you for responding to my issue. This issue started when I bought this PC for the first time, and I downloaded the Newest Graphics driver for the Intel UHD 730 Graphics. After I installed the Graphics Driver, my monitor locked onto 75Hz. I tried ways to fix it by using CRT as well, but none of that worked, so I rolled back the driver. I'm not sure which driver it was, but it worked for a while. Just yesterday I upgraded my Windows to the Pro version, and the Problem came back, but this time I was not able to roll back the driver as I did before to fix the issue.

After that, I tried some ways to fix this myself. Those ways are,

1 Using CRT to force the Hz to 100 (didn't work )
2 Scan the PC for older Graphics Drivers (didn't find any )
3 Download different versions of the Graphics Driver for Intel UHD 730 (I'm currently on the latest version. I downloaded the oldest driver I could access through the Intel website - None worked, same result )
4 I didn't use DDU
5 Downloaded the Recommended Intel Graphics Driver from the Motherboard's Official Website (Didn't Work )

I provided a Detailed Summary of my Systems Infomation like you asked. This issue first arrived about a month and a half ago when I bought this PC, and now, like 2 Days ago, I wasn't able to roll back the Driver and fix the issue that way. If you want further Infomation ill be happy to provide it to you. Please let me know.

Thank you,

Re: Re:My 100hz Monitor is locked at 75hz ( i5 12400 / Intel UHD 730 Graphics )

NotAerx — Wed, 13 May 2026 06:58:59 GMT

And no, it didn't happen because of a specific update or a Game update

Re:My 100hz Monitor is locked at 75hz ( i5 12400 / Intel UHD 730 Graphics )

Robin_Intel — Wed, 13 May 2026 21:54:44 GMT

Hi NotAerx,

Thank you for providing the following information, I will further Investigate your concern and get back to you as soon as I have an update.

Best regards,

Robin G.

Intel Customer Support Technician

Re: Re:My 100hz Monitor is locked at 75hz ( i5 12400 / Intel UHD 730 Graphics )

NotAerx — Thu, 14 May 2026 06:42:36 GMT

Thank you. I will be waiting for your answer, Robin G.
Feel free to email me if you find a solution to this problem I'm facing

Re:My 100hz Monitor is locked at 75hz ( i5 12400 / Intel UHD 730 Graphics )

Robin_Intel — Fri, 15 May 2026 22:10:58 GMT

Hi NotAerx,

After looking into your case, I’d recommend doing a clean graphics driver reinstall using Display Driver Uninstaller (DDU):

https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

Once the current driver is fully removed, please install the OEM driver from MSI’s support page for your motherboard here:

https://www.msi.com/Motherboard/PRO-H610M-E-DDR4/support#driver

Please use driver version 32.0.101.6874.

This can help clear out any old driver conflicts and give you a fresh installation using the version recommended for your system.

Robin G.

Intel Customer Support Technician.

Re: My 100hz Monitor is locked at 75hz ( i5 12400 / Intel UHD 730 Graphics )

NotAerx — Tue, 19 May 2026 18:42:03 GMT

Hey Robin,

So I did do as you told me to, but nothing happened. In the end, it is still at 75Hz. I did a clean reinstall and downloaded the exact graphics driver from the MSI support page, but nothing changed in the end.

If you have the time, please let me know of a different solution to solve this, or if you want further information from me to fix this issue

Thank you.

Re: My 100hz Monitor is locked at 75hz ( i5 12400 / Intel UHD 730 Graphics )

MUC — Tue, 19 May 2026 21:04:47 GMT

The EDID that this monitor sends to the graphics driver is somewhat inconsistent. It's quite possible that newer graphics drivers will react poorly to this. Please try the following:

Download Custom Resolution Utility (CRU).

Run CRU.exe

(1) Select the affected active monitor if you have multiple displays on your system.

(2) Delete this 100 Hz definition in the middle. It defines a video mode with a pixel clock that the HDMI output doesn't even support.

(3) Click on the line with "CTA-861" and select "Edid..."

(4) Click on "HDMI support" an select "Edid..."

(5) Change the "Maximum TMDS clock" to 300 MHz !

The monitor limits the maximum HDMI clock speed as 230 MHz here, while elsewhere it defines 1920 x 1080 @ 100 Hz with a pixel clock of 236 MHz. 236 is greater than 230. This is actually a firmware bug in the monitor.

Close all CRU windows by clicking OK and restart your PC.

Re: My 100hz Monitor is locked at 75hz ( i5 12400 / Intel UHD 730 Graphics )

NotAerx — Thu, 21 May 2026 10:06:17 GMT

Hey,

I did it like you instructed me to do by using CRT and followed every step, but it's still the same 75Hz. Also, there were no extension blocks when I opened CRU, and no 100Hz to delete, so I made a new extension block like yours shown in the images

Re: My 100hz Monitor is locked at 75hz ( i5 12400 / Intel UHD 730 Graphics )

MUC — Thu, 21 May 2026 12:15:26 GMT

No Extension Blocks? That's odd. The EDID from your "Detailed Specs.txt" file clearly contains a CTA-861 Extension Block.

But never mind. Please try the following:

Download the file attached below. Unzip it. It contains an EDID BIN file.
Open CRU and click "Import" at the very bottom left.
In the import dialog, make sure to enable the "Import complete EDID" option at the bottom!
Select the BIN file.
Close CRU by clicking OK and restart your PC.

Re: My 100hz Monitor is locked at 75hz ( i5 12400 / Intel UHD 730 Graphics )

MUC — Thu, 21 May 2026 23:21:50 GMT

Just in case you can't see anything at all with my EDID when Windows loads the graphics driver.

You then need to interrupt the boot process 3 times in a row to force Windows into the recovery environment:

Power Off: Press and hold the power button of your PC/laptop until the device completely shuts down.
Power On: Press the power button to start the PC.
Interrupt: As soon as the manufacturer logo (e.g., ASUS, HP, Dell) or the Windows logo appears on the screen, immediately press and hold the power button again for about 10 seconds to force-shutdown the PC.
Repeat: Repeat this exact process (Turn on > Force-shutdown at the logo) two more times.
Boot Normally: On the 4th start, let the PC boot without interrupting. Windows will recognize the failed boot attempts and load a blue screen that says "Automatic Repair" or "Preparing Automatic Repair".

Once the blue recovery screen appears, use your mouse or arrow keys to follow this path:

Click on Advanced options.
Select Troubleshoot.
Click on Advanced options again.
Choose Startup Settings.
Click the Restart button in the bottom right corner.
Your PC will restart automatically and show a list of options. Press the 4 or F4 key on your keyboard to Enable Safe Mode.

When Windows was booted in Safe Mode, use "reset-all.exe" from the CRU download package to undo the EDID override and restart the computer.

Re: My 100hz Monitor is locked at 75hz ( i5 12400 / Intel UHD 730 Graphics )

NotAerx — Fri, 22 May 2026 12:32:14 GMT

Thank you so much, it worked!
It feels so good to come back to 100Hz. THANK YOU SO MUCH.