topic Intel DSA not working even after using the DSA uninstaller in Graphics

Intel DSA not working even after using the DSA uninstaller

MaceyK — Wed, 13 May 2026 12:24:21 GMT

Hey. Every time i download a game from steam it tells me to update my graphics driver and sends me to the intel website. I download the Intel DSA but it has an error, go on reddit and people have said to use the DSA uninstaller. When i do it still doesnt fix anything. Not sure what to do. Ive used the DSA uninstaller 2 times now.

Re:Intel DSA not working even after using the DSA uninstaller

Roy_Intel — Thu, 14 May 2026 07:00:03 GMT

Hello MaceyK,

Thank you for posting your query on the Intel Community Forum!

I understand that you are experiencing issues with the Intel® Driver & Support Assistant (Intel® DSA), even after using the DSA uninstaller tool.

To assist you further, we kindly request the following information:

What is the exact error message shown by Intel DSA?
Does the issue occur during installation or while scanning for drivers?
Which version of Windows are you currently using?
Please share screenshots of the error message, if possible.

Additionally, please generate and share the SSU (Intel® System Support Utility) report using the link below:

Intel® System Support Utility for Windows*

Note: While generating the SSU report, please uncheck the “Networking” option.

In the meantime, we recommend trying the following troubleshooting steps:

Uninstall Intel® Driver & Support Assistant from Apps & Features.
Restart the system.
Run the Intel DSA Uninstaller tool again.
Clear your browser cache or try using a different browser.
Temporarily disable antivirus/firewall software and retry the installation.
Install the latest Intel DSA manually using the link below: Intel® Driver & Support Assistant (Intel® DSA)

If the issue persists, you may also manually install the latest graphics driver from:

Intel® Download Center – Graphics Drivers

Additionally, if you are comfortable with it, we can also arrange a remote support session to further investigate the issue directly on your system and assist you with the troubleshooting steps in real time.

Once we receive the requested details and SSU logs, we will continue investigating the issue further.

Thank you for your patience and cooperation.

Best regards,

Roy,

Intel Customer Support Technician

Re:Intel DSA not working even after using the DSA uninstaller

Roy_Intel — Wed, 20 May 2026 15:11:38 GMT

Hello MaceyK,

Greetings from Intel Customer Support.

I hope you are doing well.

This is a gentle follow-up regarding your reported issue with the Intel® Driver & Support Assistant (Intel® DSA). We would like to check if you had the opportunity to review the troubleshooting steps and provide the requested details from our previous email.

To continue the investigation, kindly share the following information:

The exact error message shown by Intel DSA
Whether the issue occurs during installation or while scanning for drivers
Your current Windows version
Screenshots of the error message, if available
SSU (Intel® System Support Utility) report
Note: While generating the SSU report, please uncheck the “Networking” option.

Additionally, please let us know if you were able to try the suggested troubleshooting steps, including reinstalling Intel DSA and testing with a different browser.

If the issue is still persisting, we can also arrange a remote support session to assist you further in real time.

We look forward to your response and will be happy to continue assisting you.

Best regards,

Roy

Intel Customer Support Technician

Re:Intel DSA not working even after using the DSA uninstaller

Ramgound_Intel — Fri, 22 May 2026 10:03:46 GMT

Hello MaceyK,

I hope you are doing well.

This is a final follow-up regarding your reported issue with the Intel® Driver & Support Assistant (Intel® DSA).

Since we have not received a response from you regarding the requested information and troubleshooting results, we will proceed with closing this inquiry at this time.

If you still require assistance or if the issue persists, please feel free to submit a new question or open a new support request, as this thread will no longer be actively monitored.

Thank you for contacting Intel Customer Support. We appreciate your time and cooperation.

Best regards,

Ramgound

Intel Customer Support Technician