topic Re:Direct X 12 in Graphics

Direct X 12

Player — Sun, 24 May 2026 19:36:05 GMT

so im trying to play subnatica 2 with my friend and ive been having this issue of not having direct 12 ultimate enabled and ive been doing all this research on how to enable it and everything is nvidia and my laptop wont allow me to instal nvidia and i dont know what to do and i really want to play sub 2 with my friend and i really need help. I also dont know anything about laptops so ima need a very simple explaination

Re:Direct X 12

JohnM_Intel — Mon, 25 May 2026 00:16:02 GMT

Hello Player,

To properly investigate the issue, I would first like to gather some additional information so we can continue with the troubleshooting process.

Could you please provide the exact model of your laptop?

Additionally, based on the information provided, the reason why you are unable to install or enable the NVIDIA graphics adapter may be because your system only has Intel® Iris® Xe Graphics installed and does not include an NVIDIA graphics adapter.

At this point, the issue may also be related to the game’s system requirements or compatibility. However, to further investigate, I kindly ask that you download and run the Intel® System Support Utility (SSU) so we can review your complete system specifications.

Intel® System Support Utility for Windows*

Once the download is complete, please follow these steps:

Launch SSU.exe
Under “Scan,” select the checkbox for “Everything”
Click “Scan”
Once the scan is complete, click “Next”
Click “Save” to generate the report

Please send the saved report in your next response so we can continue investigating the issue.

Thank you, and I look forward to your reply.

Regards,

John M.

Intel Customer Support Technician

Re:Direct X 12

JohnM_Intel — Wed, 27 May 2026 18:49:59 GMT

Hello Player,

I wanted to check if you had the chance to review the questions I posted. Please let know at your earliest convenience so that we can determine the best come course of action to resolve this matter.

Regards,

John M.

Intel Customer Support Technician

Re:Direct X 12

JohnM_Intel — Mon, 01 Jun 2026 22:17:37 GMT

Hello Player,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Regards,

John M.

Intel Customer Support Technician