topic Re: Severe screen tearing when using Frame Generation on Driver 8801 (Arc B580) in Graphics

Severe screen tearing when using Frame Generation on Driver 8801 (Arc B580)

lvequan — Fri, 22 May 2026 11:02:26 GMT

Hello Intel Technical Support Team,
Here are my system specifications:
GPU: Intel Arc B580
Motherboard: MSI PRO B760M-A WIFI II DDR4
Monitor: SANC (Shengse) G72 Max Enhanced Edition
OS: Windows 11 Pro
Version: 25H2
OS Build: 26200.7922
For the past few days, I have been experiencing a persistent screen tearing issue that I cannot resolve. This problem only occurs on the 8801 driver; I have never encountered this on any previous driver versions. The issue has become unbearable, so I have currently rolled back to driver 8725.
Whenever I enable Frame Generation in games, rapid, multi-segment horizontal screen tearing appears. If I turn off Frame Generation, the issue completely disappears. This happens regardless of whether the game natively supports XeSS Frame Generation or if I use OptiScaler to inject Frame Generation.
I have already tried the following troubleshooting steps, but none of them worked:
* I tried toggling the monitor's built-in FreeSync, various frame sync technologies in the Intel driver control panel, and in-game V-Sync.
* I tried different combinations of these anti-tearing technologies and capped the framerate, but nothing solved the issue. All anti-tearing technologies seem to completely fail once Frame Generation is enabled.
* Note: The in-game framerate with Frame Generation enabled does NOT exceed my monitor's maximum supported refresh rate.
* I tried performing a clean reinstall of the 8801 driver using DDU.
* I tried installing 8801 while keeping the old driver control panel, and even completely uninstalling the driver control panel, but to no avail.
Below is an attached video showing the screen tearing while playing Wuthering Waves and Crimson Desert with the games' native frame generation enabled.
Thank you for your time and assistance. I hope this can be fixed in the next driver update.

Re: Severe screen tearing when using Frame Generation on Driver 8801 (Arc B580)

Manas_Intel — Wed, 27 May 2026 14:39:30 GMT

Hello @lvequan,

Thank you very much for providing such a detailed report, including the troubleshooting steps you have already performed. We understand how frustrating persistent screen tearing can be, especially when using XeSS Frame Generation on the Intel Arc B580.

May I suggest you try our latest driver (32.0.101.8824) from here Intel® Arc™ Graphics - Windows* after using a DDU. If that does not work please try these two recommended workarounds that may help reduce or eliminate the tearing issue:

Resolution 1: Force “Smooth Sync” via Game Profiles

In some cases with driver 8801, standard Variable Refresh Rate (VRR) handshakes may not behave correctly when Frame Generation is inserting intermediate frames. Intel® Graphics Software includes a dedicated synchronization option called Smooth Sync, which is specifically designed to minimize visible tearing artifacts.

Steps:

Open Intel® Graphics Software.
Go to the Games tab.
Select the affected game profile (for example, Wuthering Waves).
Locate the Vertical Sync / Sync setting.
Change the setting to Smooth Sync.
Disable:

In-game V-Sync
Monitor FreeSync / Adaptive-Sync

This allows the Intel driver to manage frame delivery directly.

Why is this recommended:

Smooth Sync can be particularly effective with Frame Generation workloads because it does not rely strictly on traditional hardware vertical blank synchronization. Instead, it reduces visible tearing through frame delivery smoothing, which can help prevent the rapid multi-segment horizontal tearing you reported.

Resolution 2: Configure “Frame Rate Target” (3 FPS Buffer Method)

Another possible cause of the issue is that generated frames may push rendering too close to the monitor’s maximum refresh boundary, causing synchronization instability.

Steps:

Open Intel® Graphics Software.
Navigate to Performance → Tuning.
Enable Frame Rate Target.
Set the FPS limit to approximately 3 FPS below your monitor’s maximum refresh rate.

Example:
- 165Hz monitor → set cap to 162 FPS
- 144Hz monitor → set cap to 141 FPS

Why I recommend:

Applying the FPS cap at the driver level (instead of using an in-game limiter) can help XeSS Frame Generation maintain more consistent frame pacing. This often prevents the rapid horizontal tearing caused by timing spikes when the rendered output approaches the upper refresh threshold.

We appreciate the time and effort you took to document this behavior and provide testing details. Feedback like this is extremely valuable for ongoing driver improvements.

Thank you for your patience and cooperation.

Warm regards,

Manas Sharma

Intel Customer Support Technician

Re: Severe screen tearing when using Frame Generation on Driver 8801 (Arc B580)

lvequan — Thu, 28 May 2026 10:46:52 GMT

Hello Intel Technical Support Team,
Regarding Resolution 1, it did not have any effect and the screen is still tearing.
Regarding Resolution 2, I am already using the latest version of the driver control panel, but I could not find the "Frame Rate Target" option under Performance -> Tuning. I was only able to find it under Graphics -> Frame Delivery, but the description there seems to indicate that it only applies to DX9 and DX11 games.
It looks like I will just have to wait for a future driver update to resolve this issue.

I also tried switching to a new monitor and capping the frame rate in-game, but nothing worked.

Re: Severe screen tearing when using Frame Generation on Driver 8801 (Arc B580)

Manas_Intel — Fri, 29 May 2026 09:51:54 GMT

Hello @lvequan,

I would recommend reaching out to the game developer of Crimson Desert, as similar issues are also being observed with Crimson Desert on third-party GPUs.

Regarding Wuthering Waves, I have already sent a detailed email privately - kindly check your inbox at your convenience.

We will now proceed to close this thread, meaning we won't be officially monitoring it going forward.

Please know that our doors are always open! If you ever run into any other questions or need assistance down the road, please feel free to reach out and start a new discussion in the Intel Community. We will always be here to help you.

Thank you so much for your time, support, and understanding. I truly appreciate the help from the Intel Community.

Warm regards,

Manas Sharma

Intel Customer Support Technician