topic Re:My processer graphics fail to start in Graphics

My processer graphics fail to start

MRSlzk — Sun, 31 May 2026 13:33:01 GMT

Processer: Intel 10750H-i7

Operating system: Windows 11

After restarting windows, my Device Manager informs me that my processer graphics are not functioning properly, as described below

The device PCI \ VEN_8086&DEV_9BC4&SUBSYS_244D1B0A&DEV_05 \ 3&11583659&0&10 encountered a problem during startup. Driver program name: display. info Class UID: {4d36e968-e325-11ce-bfc1-08002be10318} Service: BasicDisplay Low level screening program: High level screening program: Problem: 0x0 Problem status: 0xC00000E5

The device PCI \ VEN_8086&DEV_9BC4&SUBSYS_244D1B0A&DEV_05 \ 3&11583659&0&10 encountered a problem during startup. Driver program name: oem11.inf Class UID: {4d36e968-e325-11ce-bfc1-08002be10318} Service: igfx Low level screening program: High level screening program: Problem: 0x0 Problem status: 0xC00000E5

I tried to restart windows , but It does not help the matter. Then I disable and reactivate the device, reinstall the graphics driver, rollback the driver version, it all failed.

What should i do to fix ?

Re:My processer graphics fail to start

IntelSupport — Sun, 31 May 2026 23:35:57 GMT

Hello MRSlzk,

Thank you for bringing to our attention the issue you are experiencing with the integrated graphics (iGPU) on your Intel Core i7-10750H processor.

Before we proceed further with troubleshooting, I would like to provide you with the following information:

As of July 27th, 2022, Intel will be moving 6th - 10th Gen Intel Processor Graphics and related Intel Atom®, Pentium®, and Celeron® processor graphics to a legacy software support model. Intel will provide software support for affected products on critical fixes and security vulnerabilities only. Software updates for these products will move to a quarterly release cadence or with software releases as needed. For more information please visit this link: Graphics Driver Support Update for 10th Generation and Older Intel...

Would like to continue with the support? Please note that even if the issue is fixed by our developers, the fix will only come to Intel Ultra Core Series 1 or newer drivers and will not be included on the driver of your graphics card.

If you have any questions, please let us know. Thank you.

Best regards,

Kenneth R.

Intel Customer Support Technician

Re:My processer graphics fail to start

IntelSupport — Thu, 04 Jun 2026 00:02:27 GMT

Hello MRSlzk,

I just wanted to follow up to see if you had a chance to review the information I posted. Your feedback at your earliest convenience would be greatly appreciated. Thank you.

Best regards,

Kenneth R.

Intel Customer Support Technician

Re:My processer graphics fail to start

IntelSupport — Tue, 09 Jun 2026 01:13:33 GMT

Hello MRSlzk,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Kenneth R.

Intel Customer Support Technician