Thema "Re:Strange Graphical Glitch in Call of Duty: Black Ops 7 & Call of Duty: Warzone" in Graphics

Strange Graphical Glitch in Call of Duty: Black Ops 7 & Call of Duty: Warzone

TheRealGordonFreeman — Sun, 24 May 2026 20:55:43 GMT

I recently made a report about a grahical glitch I had been experiencing in the same games listed in the subject, that previous issue had been going on for months and was regarding light glitches caused by an incompatibility with my BIOS version and the Intel graphics driver. Then not even a couple weeks after that issue is fixed, I update to the newest driver version and now I have a new graphical glitch, this time constant and primarily just turning large areas of my screen black. I will attach screenshots and a video when possible. I have already tried verifying the game files through Battle.net, I have tried reloading the shaders, I've tried restarting my computer and none of these have worked. I am on the latest version of Intel Arc graphics driver, latest version of my BIOS, and latest version of Windows 11.

PC Specs:
CPU: Intel Core i5 12400F
GPU: Intel ARC B580 OC
MB: MSI PRO B560M-P DDR4
RAM: 16GB DDR4 3200
STORAGE: 2 TB Crucial M.2 SSD

Re:Strange Graphical Glitch in Call of Duty: Black Ops 7 & Call of Duty: Warzone

KentRusselP_Intel — Mon, 25 May 2026 01:07:26 GMT

Hi TheRealGordonFreeman,

Thank you for reaching out to the Intel Community Forum. I appreciate you taking the time to contact us. Please be informed that I am currently reviewing the details of your issue to ensure that I provide accurate and effective assistance. I am actively looking into this matter and will update you as soon as more information becomes available.

In the meantime, if you have any additional questions, further details to share, or need clarification on anything, please feel free to let me know.

Best regards,

Kent Russel P.

Intel Customer Support Technician

Re:Strange Graphical Glitch in Call of Duty: Black Ops 7 & Call of Duty: Warzone

KentRusselP_Intel — Tue, 26 May 2026 01:50:58 GMT

Hi TheRealGordonFreeman,

Thanks for waiting, please confirm the following for further investigation of the issue:

1. Have you used Display Driver Uninstaller (DDU) in safe mode to completely remove the drivers residuals before updating to the latest Intel graphics driver?

2. What is your in-game settings? including your in-game graphics settings. Please provide screenshots

3. Have you tried to use the Intel Graphics Driver ⁠32.0.101.8737? does the issue persists when using the 32.0.101.8737 driver?

Additionally, to help us better understand your system configuration and provide accurate support, we kindly request that you share the latest Intel® System Support Utility (SSU) logs from your device. These logs contain important details about your hardware and software environment, which are crucial for troubleshooting.

Please follow these steps:

Download and run the Intel® SSU application.
The tool will generate a text file containing your system information.
Refer to this guide for detailed instructions: Help Guide for the Intel® System Support Utility
Once completed, please attach the generated file to your response.

If you have any additional questions or need further assistance, please don’t hesitate to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

Re: Strange Graphical Glitch in Call of Duty: Black Ops 7 & Call of Duty: Warzone

TheRealGordonFreeman — Thu, 28 May 2026 02:19:47 GMT

I am currently on diver version 32.0.101.8801 which I updated to the day before I noticed this and when I installed version 32.0.101.8801 I did a fresh install with DDU (I always do with any driver update).

Regrettably I had not actually played the game since before I updated to version 32.0.101.8737 so at this time I haven't tested version 32.0.101.8737. I will roll my system back to the aforementioned driver to test Call of Duty and give you my results.

Attached to this reply is my SSU readout as a .txt file along with four screenshots (.png's), one of them is a screenshot of my display settings, the other three (which are labeled in the order you need to read them) are screenshots of different sections of my graphics settings.

Additionally I would like to mention that since my original report I have noticed other issues with another game, Overwatch 2. Normally on Overwatch during gameplay I average between 120-190 FPS with my system/settings, however, after the most recent Windows update I noticed a large performance decrease where I am now averaging 40-61 FPS when I am standing still and not moving my camera but the moment I start moving or look around that average becomes more in the range of 25-40 FPS. This huge decrease in the performance I'm used to is heavily impeding my ability to play the game correctly so I would like to investigate this issue as well. However, rather than create a seperate ticket I'm adding it in my reply to the Call of Duty issue we are discussing because I think they may be related. After looking at the evidence I'm fairly sure I downloaded that Windows update the same day I updated to driver version version 32.0.101.8801. I tried uninstalling the problematic update and when I did, the Overwatch performance went back to normal but the Call of Duty issue remained. However despite the fact that uninstalling the Windows update worked to fix Overwatch, uninstalling that update has had other impacts on my systems overall performance even when not running games (such as when I'm browing the internet or various other low load applications), so I reinstalled the update a couple hours before sending this reply. The problematic Windows update is labeled in my system as "Security Update (KB5089549) (26200.8457)".

Thank you for your attention on this matter.

Re:Strange Graphical Glitch in Call of Duty: Black Ops 7 & Call of Duty: Warzone

KentRusselP_Intel — Fri, 29 May 2026 00:36:59 GMT

Hi TheRealGordonFreeman,

Thanks for getting back to me! I'm currently reviewing your case in detail and will update you as soon as I have more information or further recommendations.

In the meantime, please try installing version 32.0.101.8737 using Display Driver Uninstaller and let me know the results. Additionally, for your concern with Overwatch 2, I'd recommend creating a separate post so that it receives dedicated and accurate support.

If you have any questions or need further clarification, please don't hesitate to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

Re: Strange Graphical Glitch in Call of Duty: Black Ops 7 & Call of Duty: Warzone

TheRealGordonFreeman — Sat, 30 May 2026 02:58:52 GMT

After testing driver version 32.0.101.8737 I can confirm that this issue does not occur on the aforementioned driver. However, while the game is now playable, we still need to figure out what is going on with version 32.0.101.8801.

Regarding the Overwatch issue Windows released a patch already that fixed that.

Re:Strange Graphical Glitch in Call of Duty: Black Ops 7 & Call of Duty: Warzone

KentRusselP_Intel — Mon, 01 Jun 2026 00:54:31 GMT

Hi TheRealGordonFreeman,

Thanks for confirming! I'm currently reviewing your case in detail and will update you as soon as I have more information or further recommendations.

In the meantime, if you have any additional questions or need further clarification on anything, please don't hesitate to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

Re: Strange Graphical Glitch in Call of Duty: Black Ops 7 & Call of Duty: Warzone

TheRealGordonFreeman — Sat, 06 Jun 2026 05:53:20 GMT

Hello, I wanted to update you and say that after updating to the newest driver version 32.0.101.8826 the issue appears to be fixed.

Re:Strange Graphical Glitch in Call of Duty: Black Ops 7 & Call of Duty: Warzone

KentRusselP_Intel — Mon, 08 Jun 2026 01:50:56 GMT

Hi TheRealGordonFreeman,

Thanks for waiting, please be advised that the game was working properly and fine on our end, here is link for your reference: Call of Duty Warzone - YouTube

Please let me know if you'll be able to perform OS re-installation to isolate the issue. If you have any additional questions or need further clarification on anything, please don't hesitate to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

Re:Strange Graphical Glitch in Call of Duty: Black Ops 7 & Call of Duty: Warzone

KentRusselP_Intel — Wed, 10 Jun 2026 23:14:56 GMT

Hi TheRealGordonFreeman,

I just wanted to follow up and check if you’ve had a chance to review the information I shared previously. Your feedback is important, and I’d appreciate it if you could share your thoughts at your earliest convenience.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

Re:Strange Graphical Glitch in Call of Duty: Black Ops 7 & Call of Duty: Warzone

KentRusselP_Intel — Mon, 15 Jun 2026 20:37:25 GMT

Hi TheRealGordonFreeman,

As I haven’t received a response, I will proceed to close this inquiry. Should you require further assistance or have additional questions, please feel free to submit a new request. Kindly note that this thread will no longer be monitored once closed.

Best regards,

Kent Russel P.

Intel Customer Support Technician

Re: Re:Strange Graphical Glitch in Call of Duty: Black Ops 7 & Call of Duty: Warzone

gasoline — Wed, 17 Jun 2026 14:44:36 GMT

Hi Kent!
I'm still waiting for your responses in these threads:

Solved: Re:The driver cannot be removed. - Intel Community

Re: Text bug the Intel driver and software uninstaller. - Intel Community

Re: Questions for the "effective employees" at Intel. - Intel Community