topic Re: display driver (intel hd graphics) has stopped working and has recovered in Graphics

display driver (intel hd graphics) has stopped working and has recovered

ACava3 — Thu, 25 Dec 2014 15:11:18 GMT

Hi i was wondering if an intel person could help me fix this problem i am having.

Please reply soon!

This is my DxDiag:

Re: display driver (intel hd graphics) has stopped working and has recovered

Kevin_M_Intel — Fri, 26 Dec 2014 21:05:09 GMT

Hello DuskBridge,

I recommend you uninstalling the current driver you have installed at this point on your system and installing again the one you have.

Check with the Computer Manufacture and consider updating the BIOS of you system since this can do the trick.

As part of the troubleshooting steps, install the driver provided by the Computer Manufacture. Here you have the contact information:

http://www.intel.com/support/oems.htm http://www.intel.com/support/oems.htm

Kevin M

Re: display driver (intel hd graphics) has stopped working and has recovered

ACava3 — Fri, 26 Dec 2014 22:12:46 GMT

I have an HP laptop and i did scan for updates and the only updates were in the software and drivers section. The two updates were: IDT High-Definition (HD) Audio Driver and Realtek Local Area Network (LAN) Driver. I am going to download the second driver only. There was no bios update so i am assuming that it is up to date. How would I uninstall my Intel HD graphics 4000 and re-install it ?

Re: display driver (intel hd graphics) has stopped working and has recovered

Kevin_M_Intel — Tue, 30 Dec 2014 20:22:58 GMT

Sure here you have a document:

/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542

Here you have the download link:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329&lang=eng&ProdId=3712 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329&lang=eng&ProdId=3712

Kevin M

Re: display driver (intel hd graphics) has stopped working and has recovered

ACava3 — Tue, 30 Dec 2014 22:47:39 GMT

Could the problem i am having have to do with playing a game that uses up to 90% of CPU 80% of memory and about 70% disk?

Re: display driver (intel hd graphics) has stopped working and has recovered

Kevin_M_Intel — Fri, 02 Jan 2015 22:32:07 GMT

This can be a reason why you get the message but if this is because of that, the issue would be related to system performance and not driver installation.

Kevin M