Display Driver Crashes

idata — Tue, 19 Mar 2013 18:06:25 GMT

Hello, I have browsed all other posts about this topic and have yet to find a solution for mine, I will provide the dxdiag report, a screenshot of the error message and hope someone can help me out.

I remember looking through services.msc and disabling a few things that didn't need to be on automatic and I am not sure if this is where my problem came from but its the only thing I can think of. I have run a scan with Microsoft security tools, AVG and I have also booted into safe mode to try and narrow my problems but have had no luck.

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REPORT:

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System Information

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Time of this report: 3/19/2013, 13:49:30

Machine name: DANNY-7

Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130104-1431)

Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

System Model: HP Compaq dc7700p Ultra-slim Desktop

BIOS: Default System BIOS

Processor: Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz (2 CPUs), ~2.4GHz

Memory: 3072MB RAM

Available OS Memory: 3056MB RAM

Page File: 1717MB used, 4391MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

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DxDiag Notes

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Display Tab 1: No problems found.

Display Tab 2: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: The file mobiolawave.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.

Input Tab: No problems found.

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DirectX Debug Levels

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Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

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Display Devices

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Card name: Intel(R) Q965/Q963 Express Chipset Family

Manufacturer: Intel Corporation

Chip type: Intel(R) GMA 3000

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_2992&SUBSYS_2803103C&REV_02

Display Memory: 256 MB

Dedicated Memory: 0 MB

Shared Memory: 256 MB

Current Mode: 1280 x 1024 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: HP L1955

Monitor Id: HWP262D

Native Mode: 1280 x 1024(p) (60.020Hz)

Output Type: DVI

Driver Name: igdumdx32.dll

Driver File Version: 8.14.0010.1930 (English)

Driver Version: 8.15.10.1930

DDI Version: 9Ex

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 9/23/2009 19:14:54, 536576 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-6AD2-11CF-0674-0908A3C2C535}

Vendor ID: 0x8086

Device ID: 0x2992

SubSys ID: 0x2803103C

Revision ID: 0x0002

Driver Strong Name: oem6.inf:Intel.Mfg:i965G0:8.15.10.1930:pci\ven_8086&dev_2992

Rank Of Driver: 00F42001

Video Accel: ModeMPEG2_A ModeMPEG2_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2...

Re: Display Driver Crashes

DArce — Wed, 20 Mar 2013 18:15:03 GMT

Hello,

Please bear in mind that this product has reached its End of Interactive Support so Intel no longer provides interactive support for this product.

I was checking on HP's web site for information on the drivers they provide for this system and I can see that there are no video drivers posted from them. Could you please confirm if this system came with that specific operating system or if it was installed later?

Something you might try would be doing a BIOS update from your computer manufacturer, available from this URL:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3232065&prodTypeId=12454&prodSeriesId=3232030&swLang=13&taskId=135&swEnvOID=2096# 120 http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3232065&prodTypeId=12454&prodSeriesId=3232030&swLang=13&taskId=135&swEnvOID=2096# 120

Re: Display Driver Crashes

idata — Thu, 21 Mar 2013 17:26:52 GMT

I believe this computer has been upgraded and none the less I just reinstalled Win 7 64bit last night and updated the BIOS from you link ( thank you ) and to no avail the problem still persists. I am running two monitors could that be an issue? Is the card going out? I am at a loss. Thank you for your reply and help.

Re: Display Driver Crashes

DArce — Fri, 22 Mar 2013 18:45:08 GMT

You may try swapping these other parts that you mentioned and you could also try with the operating system that was validated for this system in order to test with the drivers that are provided by Hewlett Packard* which are customized for this system. I have seen that behavior when using generic drivers which stops after using the customized drivers from the OEM.

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