PHANTOM DESKTOP APPEARS, INTEL HD3000 Graphics Card

LOCal — Tue, 06 Aug 2013 18:06:13 GMT

I have an external monitor hooked up via HDMI and my laptop is set to extended mode. If I hit print screen, THREE desktops appear. The third one does not have a monitor to represent it, the graphics card says there are only two monitors available for display (external and internal) and yet WINDOWS OPEN IN THIS DESKTOP. So if I'm unlucky enough for a shortcut or a window to end up on this MYSTERY DESKTOP I am completely screwed unless I can blindly snag it with the mouse cursor and move it over. WHAT IS GOING ON?! Drivers are up to date.

Re: PHANTOM DESKTOP APPEARS, INTEL HD3000 Graphics Card

LOCal — Tue, 06 Aug 2013 18:07:35 GMT

Also, is this the live chat I'm being asked to join? Because I don't see any link referring to "live chat"

Re: PHANTOM DESKTOP APPEARS, INTEL HD3000 Graphics Card

DArce — Wed, 07 Aug 2013 17:19:19 GMT

Could you please provide the dxdiag report from the system you are using and possibly an image of what you are seeing to have a clear idea of what you are seeing?

Re: PHANTOM DESKTOP APPEARS, INTEL HD3000 Graphics Card

LOCal — Wed, 07 Aug 2013 17:34:53 GMT

The desktop on the far right is the phantom desktop. There is no monitor to represent it visually, so when windows open up in that area I have no way of seeing them, they're just off in digital no man's land.

Re: PHANTOM DESKTOP APPEARS, INTEL HD3000 Graphics Card

LOCal — Wed, 07 Aug 2013 17:36:31 GMT

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System Information

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Time of this report: 8/7/2013, 12:38:47

Machine name: LO-PROBOOK4530

Operating System: Windows 7 Professional 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130505-1534)

Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

System Model: HP ProBook 4530s

BIOS: Default System BIOS

Processor: Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz (4 CPUs), ~2.1GHz

Memory: 6144MB RAM

Available OS Memory: 3014MB RAM

Page File: 2535MB used, 3491MB available

Windows Dir: C:\windows

DirectX Version: DirectX 11

DX Setup Parameters: /Silent

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Display Tab 2: No problems found.

Display Tab 3: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 3000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_167C103C&REV_09

Display Memory: 1315 MB

Dedicated Memory: 64 MB

Shared Memory: 1251 MB

Current Mode: 1360 x 765 (32 bit) (59Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: TOSHIBA-TV

Monitor Id: TSB0206

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: HDMI

Driver Name: igdumd32.dll,igd10umd32.dll,igd10umd32.dll

Driver File Version: 9.17.0010.3062 (English)

Driver Version: 9.17.10.3062

DDI Version: 10.1

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 3/8/2013 19:10:12, 11049472 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4256-11CF-7A78-7636B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0116

SubSys ID: 0x167C103C

Revision ID: 0x0009

Driver Strong Name: oem61.inf:Intel.Mfg:iSNBM0:9.17.10.3062:pci\ven_8086&dev_0116

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_A...

Re: PHANTOM DESKTOP APPEARS, INTEL HD3000 Graphics Card

LOCal — Wed, 07 Aug 2013 18:01:25 GMT

IT WAS AIR DISPLAY, some how got put into extended mode, not even sure why it's on my computer. Intel had nothing to do with it! Thanks for the DxDiag suggestion though, been dealing with this for a whole friggin year!

Re: PHANTOM DESKTOP APPEARS, INTEL HD3000 Graphics Card

DArce — Wed, 07 Aug 2013 20:35:51 GMT

Thank you for your feedback on this matter. It will be valuable for future reference on similar issues.

topic Re: PHANTOM DESKTOP APPEARS, INTEL HD3000 Graphics Card in Graphics

PHANTOM DESKTOP APPEARS, INTEL HD3000 Graphics Card

Re: PHANTOM DESKTOP APPEARS, INTEL HD3000 Graphics Card

Re: PHANTOM DESKTOP APPEARS, INTEL HD3000 Graphics Card

Re: PHANTOM DESKTOP APPEARS, INTEL HD3000 Graphics Card

Re: PHANTOM DESKTOP APPEARS, INTEL HD3000 Graphics Card

Re: PHANTOM DESKTOP APPEARS, INTEL HD3000 Graphics Card

Re: PHANTOM DESKTOP APPEARS, INTEL HD3000 Graphics Card