topic Re: Opening Graphics Properties Crashes Computer in Graphics

Opening Graphics Properties Crashes Computer

MThom23 — Sun, 18 Aug 2013 13:25:11 GMT

I have an HP PAVILION G6-2237 running windows 8 and a older sony TV with DVI input. I have HDMI to DVI adapter which can connect to the HDMI output on my HP G60 PC without any problems.

When I connect this TV to the HDMI output on the HP Pavilion G6, by default the dispay is cloned to the TV but the resolution on the TV is not correct. When I right click on the desktop and select "Graphics Properties" to adjust the settings. The computer crashes. I can open the graphics Properties when the TV is not connected, but it crashes every time the TV is connected and I attempt to open the program.

I have tried this with both versions of the Intel HD 4000 Graphics driver on the HP website:

9.17.10.2857 and 9.17.10.2843

Any suggestions?

Matt

Re: Opening Graphics Properties Crashes Computer

Kevin_M_Intel — Mon, 19 Aug 2013 18:56:21 GMT

Hello Matt Thomas,

I recommend you updating the graphics driver in your computer to the latest version we have. You can download the driver at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22842&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=Drivers https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22842&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=Drivers

Another good step is to contact the computer system manufacturer and they will be able to provide a custom driver for your computer.

Re: Opening Graphics Properties Crashes Computer

MThom23 — Thu, 22 Aug 2013 16:40:36 GMT

Thanks.

I installed version 15.31.3.64.3071 and no longer see the issue.

I've also requested HP to create a custom driver that incorporates the latest Intel version.

Matt