topic Re: Bug report: Latest Intel driver crash on glDrawElements() in Graphics

Bug report: Latest Intel driver crash on glDrawElements()

JKlin2 — Wed, 17 Sep 2014 20:16:45 GMT

The latest Intel graphics driver (15.33.22.64.3621) predictably crashes our application when a new scene is loaded, on all tested computers. The previous driver (15.33.18.64.3496) worked fine.

No OpenGL error occurs. The crash appears to occur inside a call to glDrawElements(). The application runs without problems on Nvidia and ATI cards.

If someone from Intel can http://www.leadwerks.com/werkspace/page/Company/contact?showbanner=0 contact me, I will provide the application for debugging. If this is not corrected soon, we're going to have to put a note on our Steam store page telling Intel users they must install a specific driver for the software to work.

Original report from our customers here:

http://www.leadwerks.com/werkspace/topic/10594-win-81-exception-access-violation-on-loading-tutorial-maps/ Leadwerks Game Engine - [win 8.1] EXCEPTION_ACCESS_VIOLATION on loading tutorial maps - Bug Reports - Forum

Thanks for looking into this.

Re: Bug report: Latest Intel driver crash on glDrawElements()

Jose_H_Intel1 — Thu, 18 Sep 2014 15:26:26 GMT

I am sorry for this issue you have encountered.

The driver version you mentioned above is the latest for Intel® HD Graphics 4000; however, you can try using the driver linked below if the system includes Intel® HD Graphics 4200 or higher.

Is this application publicly available for download?

Kindly attach the http://www.intel.com/support/graphics/sb/cs-009476.htm Intel® HD Graphics report and DxDiag report (press Windows* key + R key, type "dxdiag", press OK and then click "Save All Information"). You may attach the files by using the Advanced Editor option from the upper right corner of the text box when replying.

Re: Bug report: Latest Intel driver crash on glDrawElements()

JKlin2 — Thu, 18 Sep 2014 20:54:33 GMT

When I attempt to open the Intel Graphics Control Panel, the splash screen opens for a few moments, but then it disappears and nothing happens.

I do not have access to other Intel hardware, and it would be quite difficult to test, since it may require a different motherboard.

Our application demo is available for free on Steam:

http://store.steampowered.com/app/251810 Leadwerks Game Engine: Indie Edition on Steam

http://www.leadwerks.com/werkspace/page/demo?showbanner=0 Leadwerks Game Engine - Demo

Re: Bug report: Latest Intel driver crash on glDrawElements()

Jose_H_Intel1 — Fri, 19 Sep 2014 19:19:10 GMT

Would it be possible for you to try uninstalling and reinstalling the driver (15.33.22.64.3621) to see if the Intel® HD Graphics Control Panel UI opens?

I read from the Leadwerks* forum that one user has Intel® HD Graphics 4600, so perhaps this person can try with the driver version I linked above (15.36.3.64.3907).

Re: Bug report: Latest Intel driver crash on glDrawElements()

ROBERT_U_Intel — Thu, 25 Sep 2014 15:35:58 GMT

Hi Josh

We have isolated the issue and are currently implementing fix for upcoming drivers. I will post an update to this thread when the driver is available for download at Intel Download Center.

Thanks

Robert

Re: Bug report: Latest Intel driver crash on glDrawElements()

JKlin2 — Tue, 18 Nov 2014 22:46:18 GMT

Has there been any progress with this? I notice there was a driver update in October but it does not appear to resolve the issue. The holiday sales season is upon us and it's not going to be good if 20% of new customers can't run the program they just bought.

Re: Bug report: Latest Intel driver crash on glDrawElements()

ROBERT_U_Intel — Thu, 20 Nov 2014 18:26:02 GMT

Hi Josh

Per my reply in the/message/263967# 263967 other thread, the driver with the resolution for this issue will be available soon.

Thanks

Robert

Re: Bug report: Latest Intel driver crash on glDrawElements()

ROBERT_U_Intel — Mon, 09 Feb 2015 16:54:31 GMT

Hi Josh

This issue has been resolved. Please update to the latest driver available here:

The 15.33.32.4061 has been posted to Intel Download Center at the following direct links to the drivers:

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=24593 64 bit version

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=24592 32 bit version

Thanks

Robert