topic Re: Driver Problems G65 in Graphics

Driver Problems G65

SODon — Tue, 09 Sep 2014 13:28:47 GMT

Hey there.

I am attempting to troubleshoot this users computer. She is having issues with her display driver not working correctly. Basically whenever anything starts to use the GPU in the Processor for tasks it will lock up and say display driver stopped working. Recently it blue screened but she never got the error code.

I managed to grab some things off the event viewer. These are:

Display driver igfx stopped responding and has successfully recovered.

The driver \Driver\WudfRd failed to load for the device SWD\SensorsAndLocationEnum\LPSensorSWDevice.

Not sure if the second one has anything to do with any of this but I included it since it happened just before the blue screen.

I also have another computer here with the same issue and processor. It is an intel pentium g65 I believe.

I am also having the same problem at home with my i7 3770k Is this a global issue for Intel drivers?

Re: Driver Problems G65

Silvia_L_Intel1 — Wed, 10 Sep 2014 17:21:07 GMT

Hello Sean@grs, thanks a lot for posting your inquire at Intel communities.

We haven't received notification or comments about this behavior.

I would like to know which is the Intel Graphics driver that you are using and also the complete model number of your Celeron processor?

You could try to use the system on save mode in order to find out if this is a driver issue or a hardware problem.

We also provide an application that is called Intel® Processor Diagnostics Tool. You can run this application and it will diagnose the processor components and will generate a result. I suggest you running this in to discard any possible issues with the processor (hardware).

Please use minimum configuration while running this test. You can get this from the following link:

If operating system is 32 bit based: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19791&lang=eng&OSVersion=Windows%208%2C%2032-bit*&DownloadType=Utilities%2C%20Tools%20and%20Examples Intel® Download Center

If operating system is 64 bit based:http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19792&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=Utilities%2C%20Tools%20and%20Examples Intel® Download Center

Regards

Re: Driver Problems G65

SODon — Thu, 11 Sep 2014 08:49:32 GMT

Hi there.

Thank you very much for your response.

First computer with Driver Crashing errors.

System Information

------------------

Processor Name: Intel(R) Pentium(R) CPU G645 @ 2.90GHz

Processor Information: Intel64 Family 6 Model 42 Stepping 7

Number of Physical Cores: 2

Number of Logical Cores: 2

Installed System Memory: 8 GB

Operating System: Microsoft Windows 8.1 64-bit

Graphics Information: Intel(R) HD Graphics

System Product: P8H61-MX R2.0

System BIOS: 1106

Driver Version: 9.17.10.3347

Processor passed all tests.

Re: Driver Problems G65

Silvia_L_Intel1 — Fri, 12 Sep 2014 15:42:14 GMT

Sean,

The Pentium(R) CPU G645 processor is part of the Sandy Bridge family.

http://ark.intel.com/products/69116/Intel-Pentium-Processor-G645-3M-Cache-2_90-GHz?q=g645 http://ark.intel.com/products/69116/Intel-Pentium-Processor-G645-3M-Cache-2_90-GHz?q=g645

The following URL will show you the correct site from where you can download the latest Intel generic drivers available for your processor.

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23162 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23162

Did you test the system on save mode? Which was the behavior?

Re: Driver Problems G65

SODon — Wed, 17 Sep 2014 14:05:23 GMT

Hi.

This is very random. I can test the system on safemode and nothing happens and there are days where the system can be fine.

Here is an image of what he is experiencing.

Re: Driver Problems G65

Silvia_L_Intel1 — Thu, 18 Sep 2014 16:47:49 GMT

Sean@grs, would you please check this URL, it looks like this behavior was reported a few months ago;

http://www.intel.com/support/graphics/sb/cs-009483.htm http://www.intel.com/support/graphics/sb/cs-009483.htm

Re: Driver Problems G65

SODon — Fri, 19 Sep 2014 09:12:53 GMT

Hi.

Sorry but that really doesn't help me, is intel aware of this issue and will they be rolling out a patch to fix it?

Thank you.

Re: Driver Problems G65

Silvia_L_Intel1 — Mon, 22 Sep 2014 14:26:54 GMT

Sean@grs, the issue has been fixed from our side a few months ago on a graphics driver. And since then all newer drivers come already with the fixed.

I would recommend you to check with Asus if there is a customized graphics driver that you can try.

In addition, you can also try updating the BIOS, since there is a new version 1108 available. http://www.asus.com/Motherboards/P8H61MX_R20/HelpDesk_Download/ http://www.asus.com/Motherboards/P8H61MX_R20/HelpDesk_Download/