topic Re: Intel drivers stop working and recover in Graphics

Intel drivers stop working and recover

MPicc1 — Mon, 28 Apr 2014 02:51:50 GMT

A couple of days ago this very annoying problem started on my Samsung RC520 laptop. I've had it for years and it's the first time doing something like this.

While browsing the internet and more often than not while in YouTube, the screen will freeze, go black, and then come back. A bubble pops up saying the intel graphic driver stopped but recovered successfully.

Well that's all nice and neat but it's doing it a lot, and I mean, several times per hour. It's a major annoyance.

What I've tried:

- Going to programs and uninstalling the Intel HD graphics driver from there, rebooting, installing the latest driver for my type of processor (3000).

- Uninstalling the driver again and rolling back to one from November 2013 (from the Intel website)

- Uninstalling that driver and going back to the original shipped with the laptop, from 2011.

- Going to the earliest restore point (4 days ago, after some Windows 7 update hot fix), didn't work either.

- Since it happened on YouTube the most, uninstalled Flash and reinstalled it.

All of them started working well, and then after some 30 minutes, it just starts happening all over again.

The problem happens while doing very basic stuff like changing tabs in Google Chrome, or exiting out of full screen in YouTube...

Here's a link to my DxDiag : http://pastebin.com/8iyr1Wwj DxDiag 28042014 - Pastebin.com

Please help, I've searched the forums but there's nothing beyond "Install the latest drivers", which doesn't solve it. I really, really don't feel like formatting my computer.stl

Re: Intel drivers stop working and recover

Allan_J_Intel1 — Mon, 28 Apr 2014 16:08:36 GMT

Thanks for joining the community.

I am sorry to hear that have had problems updating Intel Graphics Driver.

This issue has been reported for a while; Intel fixed this problem by releasing new drivers. At this stage, I recommend try forcing the installation of Intel generic drivers by performing manual procedure, see here for instructions:

http://support.intel.com/support/graphics/sb/CS-022355.htm http://support.intel.com/support/graphics/sb/CS-022355.htm

Select your operating system version and download the zip version of the video driver:

https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=2nd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+3000/2000&ProdId=3319&LineId=1101&FamilyId=39 https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=2nd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+3000/2000&ProdId=3319&LineId=1101&FamilyId=39

Allan.

Re: Intel drivers stop working and recover

MPicc1 — Mon, 28 Apr 2014 18:13:37 GMT

I did that already and just for you I did it again...: http://i.imgur.com/E758lyV.png http://i.imgur.com/E758lyV.png

And here's the result.

http://i.imgur.com/EIUDkIq.png http://i.imgur.com/EIUDkIq.png

Any other suggestions? I thought it was quite clear I had installed a million different drivers and this is not helping.

Re: Intel drivers stop working and recover

Allan_J_Intel1 — Tue, 29 Apr 2014 14:51:01 GMT

I am sorry to hear you still have same issue. Along with Intel video drivers, please update Nvidia card drivers as well.

http://www.samsung.com/us/support/downloads http://www.samsung.com/us/support/downloads

Allan.

Re: Intel drivers stop working and recover

MPicc1 — Tue, 29 Apr 2014 17:26:42 GMT

They're up to date...