topic Re: Latest MS Surface Pro 4 HD Integrated Graphics update in Graphics

Latest MS Surface Pro 4 HD Integrated Graphics update

BTree — Mon, 07 Dec 2015 00:38:26 GMT

MS Surface Pro 4 i5-6300U

using Windows 10 v 1511 build 10586.17

with graphics driver Intel(R) HD Graphics 520 Version: 20.19.15.4326 [11/20/2015]

flickering issue resolved, BUT...

Since inception on Oct 26, 2015 --- 41 days,

Microsoft's Windows 10 Maps App - based on bing.com/maps information - based on HERE.com information

has graphics problems. (no roads are shown on the basic "Roads" view)

They say they are working on a driver solution with Intel.

IS THIS TRUE?

ARE THEY WORKING WITH YOU ON A SOLUTION?

ARE THEY BLAMING YOU TO SOLVE THEIR OWN ISSUES?

IS A GRAPHICS DRIVER UPDATE IMMINENT?

ARE THERE ANY CONFLICTS or UPDATES TO THE VERSIONS LISTED ABOVE?

Thank you for any information that you can provide!

Re: Latest MS Surface Pro 4 HD Integrated Graphics update

Amy_C_Intel — Tue, 08 Dec 2015 17:58:52 GMT

Hello btreece.

In this particular case I would recommend to discuss this matter with Microsoft they would be able to provide more information about this solution, from our support level we do not have that information available and the best thing to do is to this discuss this type of information with them.

Regards,

Amy.

Re: Latest MS Surface Pro 4 HD Integrated Graphics update

Amy_C_Intel — Tue, 08 Dec 2015 21:00:20 GMT

btreece I have an update on this case.

Intel is currently working with Microsoft on testing and fixing this issue; however, I still do not have an estimate because the fix for this problem will not be available for several weeks. Please keep checking the https://downloadcenter.intel.com/ Intel® Download Center for further driver releases.

Regards.

Re: Latest MS Surface Pro 4 HD Integrated Graphics update

BTree — Thu, 24 Dec 2015 16:39:48 GMT

Amy,

Hope that you have a good holiday! Christmas, 12/25/2015, will represent

Day 60 Issue Not Solved

affecting only Intel Integrated HD Graphics 515, 520, 530, 540 cards.

http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=d36687c7-bef9-48e8-9811-8646482497b2

Road names show, but no roads showing in roads view.

In a reply to my original post on December 8, you said that it would take several weeks. It has now been 60 days of this issue as well as several weeks since the 8th of December.

Can you give any information of an anticipated fix date prior to the holidays?

Thanks!

Re: Latest MS Surface Pro 4 HD Integrated Graphics update

Amy_C_Intel — Mon, 28 Dec 2015 18:08:03 GMT

Hello:

This is still under investigation, like mentioned before I do not have an estimate. Please keep checking the https://downloadcenter.intel.com/ Intel® Download Center for further driver releases.

Regards.

Re: Latest MS Surface Pro 4 HD Integrated Graphics update

Amy_C_Intel — Fri, 12 Feb 2016 20:50:09 GMT

Hello, btreece:

There is new driver version available https://downloadcenter.intel.com/download/25663/Graphics-Intel-HD-Graphics-Driver-for-Windows-8-1-10-for-Intel-Compute-Stick-STK2M-x-64CC Download Graphics: Intel® HD Graphics Driver for Windows 8.1*/10* for Intel® Compute Stick STK2M[x]64CC, please give it a try.

See here for the Read Me: https://downloadmirror.intel.com/25663/eng/GFX_15.40.16.4364_readme.txt https://downloadmirror.intel.com/25663/eng/GFX_15.40.16.4364_readme.txt

Regards,