topic Re: Need help with Iris 540 driver continually crashing on Surface Pro 4 i7/16/256 in Graphics

Need help with Iris 540 driver continually crashing on Surface Pro 4 i7/16/256

MLand6 — Sun, 06 Dec 2015 04:45:12 GMT

I have a brand new Microsoft Surface Pro 4, with an i7 CPU, 256GB SSD, and 16GB RAM. The Iris 540 driver crashes within a couple minutes of bootup, ever single time. I'm not the only one with this issue, acording to the Microsoft support boards. (I know that others are experiencing an issue where the Intel display driver will crash when trying to resume from sleep, but this is not that problem.)

Any of the four Intel Iris 540 display drivers I have found will crash within a couple minutes of bootup during use. To be more clear, the screen goes black and has to be powered off by holding the power button; there is no recovery or error message. The only stable driver I've managed to use is the Microsoft Generic Display Driver, which seems to be doing everything in software, avoiding the Iris chipset altogether.

Is anyone else having this problem, or just me? Did I get bad hardware? My SP4 is an i7/256/16, the model just released on 11/25/2015. Here are the drivers I have tried:

Build Driver date

--------------------

4236 11/20/2015

4236 11/18/2015

4308 10/27/2015

4256 07/17/2015

Here is the output from DXDIAG when the driver is installed, but has not yet crashed: http://pasted.co/98e68195 http://pasted.co/98e68195

I have a thread open on Microsoft's support forums as well, but all they've done so far is to confirm that this is not expected behavior. (Duh!)

http://answers.microsoft.com/en-us/surface/forum/surfpro4-surfdrivers/sp4-iris-540-display-driver-keeps-crashing-not-the/315f627e-79c3-4853-9994-d6cb8d7efdf5 http://answers.microsoft.com/en-us/surface/forum/surfpro4-surfdrivers/sp4-iris-540-display-driver-keeps-crashing-not-the…

Any help would be appreciated!!

Thanks,

Mick

Re: Need help with Iris 540 driver continually crashing on Surface Pro 4 i7/16/256

MLand6 — Thu, 10 Dec 2015 16:43:55 GMT

Anyone have any advice? There are multiple threads about this problem, but nobody seems to have any answers...

Thanks,

Mick

Re: Need help with Iris 540 driver continually crashing on Surface Pro 4 i7/16/256

Allan_J_Intel1 — Fri, 11 Dec 2015 17:09:56 GMT

This driver crashing issue has been escalated to our engineering team, we are just waiting for any update on this matter. I still do not have an estimate time of resolution but I will come back as soon as possible.

Allan.

Re: Need help with Iris 540 driver continually crashing on Surface Pro 4 i7/16/256

MLand6 — Fri, 11 Dec 2015 23:28:20 GMT

Hi Allan - thanks for the message. Since nobody asked me for more info, I'm assuming this is a known issue and you don't need further info from me?

Thanks, appreciate any updates you might get...

Mick

Re: Need help with Iris 540 driver continually crashing on Surface Pro 4 i7/16/256

Allan_J_Intel1 — Mon, 14 Dec 2015 20:20:06 GMT

No problem, I will update this thread as soon as I get any information from engineering team.

Allan.

Re: Need help with Iris 540 driver continually crashing on Surface Pro 4 i7/16/256

idata — Wed, 16 Dec 2015 19:47:56 GMT

I also am a Surface Pro 4 i7 owner. (16GB 512GB SSD) i7-6650U Iris 540 Graphics

My entire computer crashes on certain games, GTA5 and Ark: Survival Evolved. The computer gives a WHEA_UNCORRECTABLE_ERROR bluescreen and then shuts down. It happens a few seconds after gameplay starts. It is frustrating because the Iris 540 Graphics actually plays these titles well at 720P during the first few moments before bluescreening.

Re: Need help with Iris 540 driver continually crashing on Surface Pro 4 i7/16/256

FRoma2 — Thu, 17 Dec 2015 05:07:24 GMT

I am also a Surface Pro 4 i7 owner. (16GB 256GB SSD) i7-6650U Iris 540 Graphics. and same issue here, please help!

Re: Need help with Iris 540 driver continually crashing on Surface Pro 4 i7/16/256

RGigo — Thu, 17 Dec 2015 18:31:53 GMT

I am also having the same problem mentioned above. My I7/512/16gb is also crashing right out of the box. Works for about 10min before going to black screen. Requires a hard reset each time which last about 10min before another crash. I added no apps or anything. Microsoft didn't have a clue. Would not offer to replace sp4 and only wanted me to return it... I'm still waiting for a solution.

Re: Need help with Iris 540 driver continually crashing on Surface Pro 4 i7/16/256

RIwaz — Fri, 25 Dec 2015 22:06:55 GMT

I am as well a Surface Pro 4 i7 user (16/256) and am having specific issues with the graphics driver, even with the latest 20.19.15.4352 manually installed. At least the Maps streets are now showing up with this latest 12/15/2015 driver, so that is an improvement.

However, I observe the following issues that have not improved from the Microsoft-sanctioned driver.

1. GfxBench 4.0 still crashes/freezes when it gets to the Car Chase test. It starts to load and then the screen freezes with no further input possible, requiring a hard shutdown. The other tests before Car Chase work fine.

2. MSI Kombustor 3 freezes from the get-go in a similar way to GfxBench 4 Car Chase.

3. Davinci Resolve 12.2 (released 12/23) renders the video playback/preview with strange flashing red/yellow/green herringbone-like corruptions, often completely freezes or crashes the driver once a video is loaded to the timeline, or gives a BSOD. This is very disappointing since I was intending to use the SP4 for lightweight video editing, coloring, and rendering.

Meanwhile, Intel Extreme Tuning Utility, Furmark, 3DMark Demo, and FootageStudio 4K (a video format conversion and rendering program with OpenCL support) work totally fine.

From the situation, I would hypothesize it is a driver problem and not a hardware problem, but if it is a hardware problem, I would like to work toward getting a replacement SP4.

Is there some full diagnostic that would simply confirm whether or not there is a hardware issue with the Iris 540?

Re: Need help with Iris 540 driver continually crashing on Surface Pro 4 i7/16/256

JLeon15 — Wed, 06 Jan 2016 04:06:06 GMT

Running into the same problem. I can make it happen on command when running Witcher 3, lowest resolution.

Re: Need help with Iris 540 driver continually crashing on Surface Pro 4 i7/16/256

Stefan3D — Wed, 06 Jan 2016 18:00:38 GMT

At unkiray

Kombustor and FurMark have been written by the same developer, http://www.geeks3d.com/ Geeks3D

You should tell him about this discrepancy.

Just out of interest:

Surface 4 OEM driver comes with a custom 10 bit gamma table.

Do you see any visual difference with 8 bit gamma used by generic driver v4352?

Re: Need help with Iris 540 driver continually crashing on Surface Pro 4 i7/16/256

Bryce__Intel — Wed, 06 Jan 2016 18:14:00 GMT

Could you someone provide a dump file of the crash? I'll bring this to investigation team. Thanks.

Re: Need help with Iris 540 driver continually crashing on Surface Pro 4 i7/16/256

JLeon15 — Wed, 06 Jan 2016 20:48:15 GMT

I can assist if you can pass me some instructions and location on where to send the dump.

Re: Need help with Iris 540 driver continually crashing on Surface Pro 4 i7/16/256

RIwaz — Wed, 06 Jan 2016 21:52:29 GMT

Hi Stefan3D,

No, I don't notice any notable visual difference. Maybe if I could get to the color grading screen in Resolve without crashing or video corruption, there could be a way to notice a difference. . .

Thanks for the tidbit though, I will be on the lookout if and when MS releases their next Surface-specific version.

Re: Need help with Iris 540 driver continually crashing on Surface Pro 4 i7/16/256

RIwaz — Wed, 06 Jan 2016 22:15:58 GMT

Hello Bryce

Here too, I'd be happy to help.

Here is a link to the dump on Dec. 26 that I got when Davinci Resolve 12.2 crashed on me with the latest Intel driver.

I hope this is what you're looking for.

http://1drv.ms/1PfyzZm http://1drv.ms/1PfyzZm

In the case of the freeze in GFxBench 4 and Kombustor 3, however, there's not even a BSOD - it simply freezes with no input possible by screen, keyboard, or mouse - so I don't know how to get/find the dump for it.

Re: Need help with Iris 540 driver continually crashing on Surface Pro 4 i7/16/256

Bryce__Intel — Fri, 08 Jan 2016 18:31:57 GMT

Thanks unkiray

What Gfx driver is this dump with?

Gfx Driver:

Brand of laptop:

Model of laptop:

Re: Need help with Iris 540 driver continually crashing on Surface Pro 4 i7/16/256

MNaka14 — Fri, 08 Jan 2016 19:18:17 GMT

I too have the surface pro 4 i7 256gb 8gb model and the Microsoft and the Intel beta drivers crash all the time. I play games on it and it runs decently performance wise but I get this horrible bsod error. WHEA UNCORRECTABLE ERROR. Every time I play gta v.

Re: Need help with Iris 540 driver continually crashing on Surface Pro 4 i7/16/256

RIwaz — Fri, 08 Jan 2016 20:00:50 GMT

Hello Bryce,

The Gfx driver active in that dump is: Intel Iris Graphics 540 | 20.19.15.4352 | 12/15/2015

Device is: Microsoft Surface Pro 4 i7 / 16GB RAM / 256GB SSD

Looking forward to improvements.

Re: Need help with Iris 540 driver continually crashing on Surface Pro 4 i7/16/256

GAlli — Sun, 10 Jan 2016 17:41:48 GMT

We have 2 x Surface Pro 4 I7 512gb with Iris Graphics 540 and they have both been replaced under warranty and they still have driver crashes!!!

We have tried the new Intel drivers (4352) and they are better but still we get some intermittent black screens that always recover. This is with a setup using the docking station and a Dell 4K monitor connected via the DP socket. Tried Surface Pro 3 dock and new Surface Pro 4 dock - same results.

The issue is that using the Intel generic drivers means that the undocking and docking function no longer works correctly and also that the driver restart messages do not show up in the action center (and are not reported to Microsoft). To recover this functionality I have had to revert to the previous Microsoft drivers version 4326 and they are worse.

The issue seems to happen much more with Microsoft Edge browsing!

This is a really awful situation and must be fixed, definitely not hardware in our case!

Re: Need help with Iris 540 driver continually crashing on Surface Pro 4 i7/16/256

CFirt — Sun, 17 Jan 2016 02:02:20 GMT

I too have a Surface Pro 4 I7 with Intel(R) Iris(TM) Graphics 540 and the latest updates from Microsoft. I am trying to edit videos with Microsoft Windows Movie Maker 2012 under Windows 10 using the new Microsoft dock connected to an external Hanns-G monitor and the display driver crashes repeatedly, then restores itself and then Movie Maker will no longer function and I have to reboot and start Movie Maker again only to have the crash occur again after a few edits.

I realize that Movie maker is really no longer supported by Microsoft but I cannot find anything on the net regarding a reliable replacement for the Surface Pro 4 and am also not sure if it is Movie Maker, the graphics driver or maybe the external monitor. Do I invest in a new monitor and take the risk or new video editing software and take the risk? Seems to me that if the graphics driver is crashing then someone at Intel should be able to tell us what makes their driver so ANGRY! and maybe recommend some software/hardware that will play nice. How are we supposed to know what the hell is going on here? All I can say is that the same version of Movie Maker does not crash my desktop system with Windows 10. That works just fine with all the same updates.