Intel(R) HD Graphics 530 Fullscreen Error

FSant9 — Wed, 31 Aug 2016 18:27:43 GMT

Good day my fellow IT aficionados/support specialists.

I'm having an issue with my Alienware 17 R3 and this begun since the last Windows 10 Update(not the Anniversary Edition, a bit before that update).

The problem is that whenever I try to watch a video on YouTube, Facebook or anyother site, even video media or Full Screen media on the net via the Chrome/Edge/Firefox/Maxton browsers, I get a black screen. Also, when I alt-tab or Windows Key+D to desktop, the computer starts to stutter. I thought the issue would be drivers related(downloaded the most update drivers for both the Intel HD 530 and the 970m from Nvidia) but the issue persists.

I found that if I disable the HD Graphics 530 from the Device Manager everything works without any issue(only the sleep option for the computer remains disabled), this is a "shortcut" solution which I don't like very much. I was wondering if anybody else is having this issue and managed to solve it?

This is my system information:

Operating System:Microsoft Windows 10 Home Single Language(10.0.14393 Build 14393)Physical Memory (Installed):16 GBProcessor :Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHzSystem Type:x64-based PCDisplay Adapter(s):Intel(R) HD Graphics 53020.19.15.4463NVIDIA GeForce GTX 970M21.21.13.7254System Manufacturer:AlienwareSystem Model:Alienware 17 R3Network Adapter(s):Bluetooth Device (Personal Area Network)10.0.14393.0Killer E2400 Gigabit Ethernet Controller9.0.0.31Killer Wireless-n/a/ac 1535 Wireless Network Adapter12.0.0.210Xbox Wireless Adapter for Windows21.50.45.656Disk(s):HGST HTS721010A9E630201.12 GB (available)10.0.14393.0Samsung SSD 850 EVO M.2 250GB153.95 GB (available)10.0.14393.0

Intel(R) HD Graphics 530 Information

Adapter CompatibilityIntel CorporationAdapter DAC TypeInternalAdapter RAM1.00 GBAvailabilityRunning or Full PowerBits Per Pixel32CaptionIntel(R) HD Graphics 530 http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+530CoInstallersigfxCoIn_v4463.dll, CoDeviceInstallColor Table Entries4294967296Dedicated Video MemoryNot AvailableDriverigdkmd64.sysDriver Date05/24/2016 07:00 p. m.Driver PathC:\Windows\system32\DRIVERS\igdkmd64.sysDriver ProviderIntel CorporationDriver Version20.19.15.4463INFoem34.infINF SectioniSKLD_w10Install DateNot AvailableInstalled Driversigdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32Last Error CodeNot AvailableLast Error Code DescriptionNot AvailableLast ResetNot AvailableLocationPCI bus 0, device 2, function 0ManufacturerIntel CorporationMicrosoft DirectX* VersionDirectX 12MonochromeNoNumber of Colors4294967296Number of Video PagesNot AvailablePNP Device IDPCI\VEN_8086&DEV_191B&SUBSYS_07081028&REV_06\3&11583659&0&10Power Management CapabilitiesNot AvailablePower Management SupportedNot AvailableRefresh Rate - Current60 HzRefresh Rate - Maximum60 HzRefresh Rate - Minimum48 HzResolution1920 X 1080Scan ModeNoninterlacedService NameigfxStatusOKVideo ArchitectureVGAVideo MemoryUnknownVideo ProcessorIntel(R) HD Graphics Family

Thank you for your help.

Re: Intel(R) HD Graphics 530 Fullscreen Error

idata — Thu, 01 Sep 2016 19:47:56 GMT

Hi filsntn,

You are getting graphics issues after updating Windows 10 Anniversary update. I would be glad to help you with your issue but first I would need to collect more details of your system first.

Please fill out our sticky note and the complete information of the Intel® System Support Utility.

Default level information for reporting Graphics issues

/thread/77761 https://communities.intel.com/thread/77761

Intel® System Support Utility v.2.0

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600

Regards,

Mike C

Re: Intel(R) HD Graphics 530 Fullscreen Error

idata — Thu, 22 Sep 2016 22:19:53 GMT

Hi filsntn,

I am following up on your case. Let me know if you still need assistance.

Mike C

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Intel(R) HD Graphics 530 Fullscreen Error

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Re: Intel(R) HD Graphics 530 Fullscreen Error